Only a short stay this time but wow this hotel just gets better and better . Especially loved the welcome bottle of wine recognising my continued bookings

Got recommended this hotel by a family member & what a great recommendation. Until check out that is! I was billed for the use of the safe & queried this as I had paid on check in. The male on the desk asked who had checked me in & I said his colleague beside him. She said yes that’s right but you didn’t pay for safe. I said that I did & she again said I hadn’t. My husband confirmed we had paid it in cash & she had gone into a petty cash tin for change. She said that was incorrect. We were then subjected to 30 minutes of questioning & denial. I then said I would pay it again as we had to leave for the airport. I asked to also speak to the manager. She went & spoke to the manager & retuned saying it’s okay no need to pay it (but you didn’t pay it)! This really tarnished our stay at the hotel. Why would we say we had paid when we hadn’t! Really poor customer service!

Had a brilliant stay. Room and bathroom was clean and spacious. Comfortable beds pillows soft. Got upgraded to a room with side sea view and that made the difference to have a view - not all rooms do. Kettle, steamer (on request), shower gel/body lotion in bathroom - lacking tea variety in the rooms and we asked for fresh milk. Half board was good value, varied and great quality. Staff were knowledgable and welcoming. Spa was small but lovely a thermal pool with jets, sauna and steam room reserve a 1hr slot. Location of the hotel is just 15mins from airport on local bus €1.40 and 10min walk to start of the shops leading to Puerto del carmen strip, small supermarket across the road or Spar 5 min walk on. Mid July was windy good to keep temperature down but Los pocillos beach was not great sand kept blowing into the face. Bring pegs to hold your towels down. Playa chica and grande were just a €5 taxi and much calmer to swim in. Nice big shower room if you arrive before check in or have a late flight. Anything you ask for they will help you with. I felt really comfortable and would come again without hesitation.

Lovely hotel

Another great stay at an exceptional venue

Fantastic stay at this beautifully clean hotel - staff lovely , food great , very accessible with a wonderful uninterrupted sea view - thank you for a fabulous stay, looking forward to the next time 😊

Our room was clean and comfortable. It had an excellent view of the sea and the mountains.

Rooms are nice and clean. My only complaint about the room is that the beds are on rollers and separate too easily. The spa vlower setting is too short. Every two minutes it goes off and then you have to move to start ot again. get

Fresh and clean rooms, good facilities (gym, spa, outdoor pools/hot tub), good breakfast and friendly staff.

Everything was fine.

Very clean rooms and

Nice large rooms, very helpful staff, great breakfast and live music every evening. Hotel is on the strip with best restaurants and shopping.

Having stayed here before I found the room cleaning a bit hit and miss on this occasion, room always cleaned well but on certain days coffee sachets not replaced & no bath mat received & no spare toilet roll left

Staff were excellent, hotel refurbished this summer to a good standard.

The Beach was a stones throw away from the poolside. Staff were brilliant and even tolerated my questionable spanish lingo. Hotel was spotless and stunning. Would stay again. Callum

Not particularly bothered by beach as stayed within the complex except to dine elsewhere on some evenings. Excellent apartment allocated, spacious & comfortable for a couple but not for a larger group. Brought one of the plastic chairs from the terrace as more comfortable than the one lounge chair provided. Great shower with loads of hot water and very nice shower gel. Two single beds rather than a double but appreciated the extra space on the warm nights though the beds got "hot" after a while. Had to ask for a second pillow for myself and the one supplied had a hollow in the middle (from years of service?) but this suited my personal preference. Matrimonial dispute over the a/c as she did not want it and I did. Lost the arguement. Wife has limited mobility at this time and the lifts from street to Reception and then down to the restaurant/pool level were much appreciated. The well-lit walkways without steps were also appreciated. Great free breakfast included in our rate and we enjoyed the wide choice of good quality every morning Had dinner on one evening and this was reasonably priced at €20 per person for the wide choices available.. Plenty of room in the swimming pool which I found "refreshing" rather than heated though the swirlpool was very warm in comparison..Great towels provided both in the apartment and for use by the pool. Very friendly & helpful staff throughout the complex. We had made the hotel aware of our late arrival on the first night and sandwiches left.

Unfortunately we only got to stay one night but during our short stay we found the room beautiful, large bedroom, separate seating/tv lining area, fabulous bathroom and lovely outdoor patio area. The hotel has direct access to the beach. Everywhere was spotless and staff at reception was very efficient and helpful. Would definitely stay again and hopefully for a longer visit.

All good

Apartment was large, clean and accessible. This was the week before the refurb so not sure how they will improve it!

SAUNA NOT WORKING, NO WATER IN THE ROOM, NO IRON IN THE ROOM