La ubicación es buena. El personal es amable. Se sirve desayunos (no comida y no cena). La habitación presentó fallas, las reporté y no lo resolvieron. Fuga de agua en el tanque del sanitario, lo que significó un desperdicio de agua de manera contínua por varios días. En la regadera se ven espacios oxidados y mal selladas las tuberías. Con gusto regreso a Mérida y no a ese hotel.

A/C not working properly and makes a lot of noise , sliding door of the shower not working properly, mattress had a red stain, I think they should take care more and have better maintenance, the location is perfect but the building is old and with a lack of good maintenance

The location was great, right on the Paseo. The hotel was generally clean. We were given a wheelchair accessible bathroom, which we had requested, and that was helpful. Unfortunately, the water never got hot and the shower flooded the bathroom. The cafe downstairs did have excellent croissants, though.

Awesome location with a decent room at a very reasonable price.

Clean room, everything inside was nice!

Great staff, clean. Location. Parking.

Bottles of drinking water (1 bottle a day) gratis, any more at 20 pesos per bottle. But it’s not in the room and not handed toyou at check in. You need to know that it’s available and ask for it at the desk.

Good location.. clean hotel

Excellent Location. Great area to take a walk in the evenings.

Great location

Beautiful area and stay

Nice place

The parking was secure.

Super nice

We booked a suite and it happened that they don’t get bookings on those often enough to keep them well. First night toilet not flushing Second toilet did not stop running. Third videt leaking and AC pooling condensate on desk Also first night sheets wrong size for bed and broken sofa. Changed rooms another suite. Start over with problems. Management refused to move us to regular suite in working condition. Also restaurant crisis for breakfast prepaid meals.

Fast checkin and very attentive staff. Walking distance to cafes and restaurants.

Room neglected. Towels in very poor condition. Toilet not water enough to flushing. Last morning not hot water in shower. Poor cleaning. Shower tub whit mold and very deteriorated. Room haven’t refrigerator at all. We asked manager if they have at lease ice, answer “ we don’t manage ice” We ended up buying a cooler to keep water and drinks we bought cool. Never going back to this hotel. Jose Solis an wife Clara Kinsey

The hotel is very well located, check-in was quick, the only area for improvement is in the cleanliness as there were cockroaches in our bed when we arrived.

Washroom in room is was not up to good standards; and the reception staff could’ve been more friendly. Gym was closed. No notification given at time of booking.

The staf were doing their job, however, the matress was very u uncomfortable and the pillows were very hard and bulky. Hard to sleep on them. Talking with other guests they had exactly the same experience as we did. On the other hand, Mario and other front desk attendants were very helpful. Thank you!