My son and I have stayed here twice. Both times the service was great, housekeeping wonderful. Having the bedroom separate from the kitchen/dining/living areas was great. A 24hr convenience store (OXXO) was just outside the front door, and a large grocery store was four blocks away. Overall, a great place to stay.

No hot water to take shower

The photographs of the rooms are very deceiving, the rooms, bed & kitchen are a lot smaller than appears in the pictures. The beds are only double size & have a plastic matress protector on them that makes a horrible noise when you turn over. All the rooms are noisy, the outside ones face the busy corner streets & the inner one has no windows, but you can hear everybody else in the room next door as if they are in your suite. The kitchen has a one burner stove with one sauce pan & one frying pan. There were only 2 knives, forks, spoons, plates, cups & glasses. The couch is more like an entrance hall seat. Expedia charged us twice the amount of the actual listed hotel price & the manager then charged us an extra fee upon arrival.

The staff was very friendly and helpful. It is an excellent value for the money.

Very convenient to Historic Center, secure, very clean. Small but adequate

Great overall experience during the 5 days I stayed. Great value!

Only short walk to center. Great little kitchen. Clean-Clean. Room was cleaned every day. Quiet interior room, don’t know about exterior rooms. We stayed there for 2 weeks and as we were saying our good buys at the front door, we were asked to pay 30 pesos for the small bottle of water left on the refrigerator in our room when we arrived. Seriously! We left a generous tip for the cleaning service every day. We thought they were joking. Seriously! $1.50!

Great location, cleanliness and staff. The exercise equipment was broken.

The place is nice and clean. The small kitchen is very convinient. The only problem is that it is very noisy, specially during the night.

We moved from one hotel directly in the center to this. The location here is perfect too. Good to walk around at night. The space worked better for us. Cleaner and much friendlier, more safety measures here than the previous lodging too. It is loud during the day with traffic but that does not bother me. Nice rooftop sitting area. I will be back. I like and would recommend. I I experienced another lodging and went and personally checked others, this was a good one compared to others in the same price range.

Personal communication at reception. There was always a solution.

This is a small, almost boutique hotel in the downtown area. There's a kitchen with a stove, utensils, pots, fridge, and microwave...and a small bar seating area, bathroom, and quite a small bedroom, but there's a big bed to maneuver around so it makes it seem small. You get toiletries and a variety of items to use. There's a front desk person 24/7 to monitor the door, since this is a 10 room place it shouldn't be that busy. I managed to get a room facing the street so it got noisy at times due to traffic. My only complaint is that there was no hot water...I never said anything cuz I just dealt with it. This is walking distance to many places, mainly the zocalo and a bunch of places to eat. Other places are a short taxi-uber ride away. The airport is about 30-40 minutes away, but isn't too expensive via uber. There's an OXXO downstairs at the corner. This is a nice place to stay if you care about budget. It's clean, friendly, safe, modern, and comfortable.

The room was VERY clean, impressively so. It was a bit unpleasant at the end as we fell like we were being watched. I took a spoon to use during the day and the receptionist asked me in the evening if we have the spoon otherwise we will have to pay for it. I felt like I was imposing on somebody at their house which was not that pleasant. Otherwise, very nice.

The stay was pleasant. The hotel seemed short of staff and they really are very measured with their amenities. Had to ask for extra shampoo/conditioner/body soap. Staff professional and friendly and hotel feels safe.

The hotel was clean and the staff were friendly. I found the room layout unpractical for us. The bedroom was very small. We had a kitchen area but we did not use that space other than suitcase area and charging station. Location at first felt far from town but after a day we realized we were close enough. We discovered an amazing local small panadería and we had everything we needed at walking distance.

The hotel is clean and has a great roof deck that overlooks the historic city center. The suites are clean and comfortable.

Very comfortable room and not too far from the cathedral we really enjoy our stay at la Concordia 👍👌

I arrived around 9 PM and the area seemed closed but once I knocked on the door someone opened but the person was on a sweater with his hoodie on, that was not a good sign, very scary. The entrance was dark and the person was not very helpful and very suspecious looking. Once I filled-out the paperwork of my stay I had to take my bags upstairs (no other personnel available for help). The rooms are nice and they have WiFi, so that is awesome. The neighborhood seems a little scary and not so friendly but there were no issues only my first impression with the guy in the sweater that really ruined it for me, he was not even wearing a uniform.

Rooms on the small side but very clean, modern and new. A great roof top terrace for cocktails and very close to the zocalo. Very good laundry service that charges by the kilo instead of the usual exobident rates other hotels charge.

The location in the centro historico of Puebla was excellent. The suites were cramped but clean and the bed was comfortable. The AC worked well and the two TVs got CNN International in english - a plus. The staff was friendly and helpful.