When we arrived to check in we were told our room had been double booked. The girl at the desk was very helpful and apologetic (checkin at aztec hotel and spa across the road). She said she would "upgrade us" to one of their hotel rooms with no extra charge, and gave us free parking and a bogof for breakfast, which was very much appreciated! The service was fantastic. We were given room 126 in the aztec hotel and spa, as the lodge that we booked our room in was full. When we entered the room. It was VERY old and dated and had a very musty smell. The room was large with a desk, bathroom, tv and sofa.the furniture was old, dusty and dated. The bathroom was very old, had rust on the rings that held the shower curtain. Dirty marks on the bath & taps. Mildew on the bath. It was late when we arrived so we just got into bed. (which was comfortable and clean thankfully!) The breakfast in the morning was fantastic, staff were wonderful and attentive. When i looked on the website at pictures of the rooms, they were lovely ! The room we stayed in didnt seem to be pictured. The hotel and spa, food and staff were all so fantastic. But they were heavily let down by the poor quality of room 126!!.( i feel the double room i had originally paid for at the bristol lodge looked so much nicer and cleaner in the pictures i saw on their website). I would actually stay at the aztec hotel and spa again. But would definitely ask for one of the rooms pictured on the website!
