The place needs a lot of updates, when it rains the water goes inside the cabins, it is super hot and muggy and they do not offer a portable ac or any options for the room to cool down. There's an animal that goes in guest cabins. Thru the leaking roof and looks for food . The cabins are covered with tarps so water does not get inside, and all the Beach was full of sargassum. Also the government wants to charge you every day you enter the hotel property?

This was not there fault in a way, I did not read the part of sharing washroom amenities and was alet dow. The other factor it was that we have only afan for cooling and una place where the weather is over 30c at night that is well not good. Also the whole having to go through military security was about to much because the Internet does not work properly by the gate area and it took a long time to be able to confirm I had a reservation.

I was extremely disappointed that there is no air conditioning in the rooms. It was definitely my fault I didn’t do my due diligence on checking if they had it but I assumed all hotels did. It was extremely uncomfortable, hot and sticky, not enjoyable. I had to leave early. The walls in the bedrooms were gross, shower was dirty looking and worn down. The greeter at the front desk said there was a pool, it was green and had caution tape all around it.. beach was covered in sea weed. Just overall not good.

The hotel was beautiful. We stayed for 5 nights. First 3 nights we stayed in a cute little room with beach view, which I loved a lot. Later we got an upgrade to a Pent house. The staff was very helpful to do so, However it was not as beautiful as the previous one. There were lots of insects in the room, even when the windows and door were closed. I am very scared of them so it was very difficult for me to survive those 2 nights. However the experience in the hotel and with the staff was amazing. I would love to come again and stay in the same room I was staying at first. The beautiful sunrise and breezy morning. I wish I could stay there a little longer.

It’s definitely a property that looks better in pictures than in person. We only stayed one night and proceeded to check out. The beaches were just a tad bit too dirty for our liking and the rooms were definitely not what I expected. Overall hospitality was amazing.

We rarely return to a holiday destination twice. Our family rule is “we cannot go back until we have seen the whole world” but …. We have enjoyed this slice of heaven twice now and we are considering making it our annual escape ❤️ The food is amazing too!

The bathroom

Resort is in a great location! Staff was friendly. Casa Maria has great food! Rooms are cute. A lil musty and I had no hot water so had to move from an ocean view villa to one in the back. I enjoyed my stay just wish I didn’t have to switch rooms or at least got upgraded, not downgraded.

Not the quiet place I was expecting :( Rooms have no insulation of any kind so you can hear everything and everybody around you Also, lots of street noise woke me up every single day Restaurant has great food but bad service It did not worth the money

Tough to review because the grounds are stunning. Some of the staff are absolutely amazing and go out of their way to make sure you feel welcomed. I had some great moments and some terrible ones so it’s a real mixed bag. They provide great grounds, the beach is amazing and it’s a good value for being in the park it felt like a once in a lifetime exp for sure. I loved it. So fun. The artwork is stunning, but the room was bad. I room had barely enough lighting. There was no fan except one built in above the bed. The shower was growing black mold. Yes the toxic kind. I had a full blown reaction but many people do not believe in this sort of thing so I typically donoot relier it.

Place is clean and cozy , staff very attentive and helpful .

The staff was awesome

Excelente servicio y muy agradable lugar para retirarse a descansar!

So peaceful, clean and beautiful!!! We had a lovely stay there.

The View is the best , we travel to Tulum for three times, the hotel located a beautiful spot , we stays 4days . Room view is fantastic, we stay at 2nd floor, you can see the sun rise and beautiful ocean views even you lay on the bed ! The only thing is not there is the coffee, and breakfast first two day is ok, you will get bored with it after second morning. The stuff are very friendly. Room is ok, it is a little bit tiny,if you travel family with two teen, or it is ok !

Beautiful property, beautiful beaches, rude staff, bartender called me an Ogre… and made comments about my body in Spanish. I speak Spanish, I guess he didn’t realize this as he was gossiping about me to the other worker. The negative energy completely ruined the last leg of my trip.

It's worth coming just for the surroundings: nature, beautiful beaches, a clean, well-maintained facility, and beautiful views. The downside was the very unpleasant smell coming from the cottages, making it difficult to sleep. The biggest problem was the restaurant and the service, especially one waiter who made a fuss about our tip being too low. It was stressful! This kind of behavior ruins the overall impression and opinion of the hotel, and especially the quality of the facility.

A beach bungalow right on the sand, with access to the pool and an on-site restaurant.

This is a paradise on Earth. Rustic, eco cabanas by the sea, no noise, no fuzz, just the beauty of the jungle and ocean waves at your front door.

The room was amazing and just steps from the water. Miguel and the crew at the restaurant took amazing care of us and prepared some of the best meals we had on our trip. We could not have asked for a better place to relax at the end of our vacation.