Probably the best onsen spot in Arima! The staff and service was remarkable. They serve you handmade matcha and Kinoko odango when you arrive. The experience and atmosphere felt as if I came to Japan's country side.

Welcome macha tea at the lobby with a view of wonderful garden is just a start. They have 'gold' and 'silver' hot spa to enjoy. Public baths are good size and clean with outdoor area. Both dinner and breakfast are tasty with beautiful presentation and we enjoyed eating in our room. All staff members are well trained and courteous to show hospitality. We ended up checking out at noon, and stroll around Arima. Next time, we will hike to Rokko area from here. Thanks for a great stay.

Absolutely amazing service, delicious in room kaiseki, and a very relaxed atmosphere due to the lack of children

Everything was impressive, hotel has a traditional feel but then it has upkeep its condition and facilities with modern facilities and look. Room amenities provided are of high quality. Many bice decorations throughout hotel and hallways that give a very zen feeling.

Very good location, staff services was excellent. We have book a half-board, dinner and breakfast was a bit too Japanese traditional style, might not be suitable for everyone.

The staff is super friendly and pleasant! Dinner was delicious and food combinations was excellent. We had a wonderful time and definitely will come back next time.

Enjoyed every moment of our stay at this hotel. It was amazing. I would definitely come back for longer trip next time.

The best experience I have ever had. The place looks so clean and comfortable.. Breakfast was the best.

Excellent hotel. It’s the best hotel during my whole trip in Japan, I can’t forget the wonderful experience. Everything is perfect, definitely will come back!

Checking in was nice they have you seat at the lounge area and gives you a welcome drink & mochi I just felt rushed to finish & some old lady in kimonos took us to our room but very to the point & didn’t make us the tea in our room - ( in Japanese traditions you should always offer hot tea when you get to the room - especially when you are paying $700.00/nt)

全てが最高❗️

非常に細やかな気遣いのサービスが随所に見られ、家族みんながずっと笑顔でした！ ありがとうございました！

さすが評判の通り文句のつけようのない良いお宿でした。

御部屋係の方、の対応が宜しくなかった事。

お部屋、大浴場もとても清潔でした。アメニティも充実していましたし、夕食も朝食（和食）もとても美味しくてスゴく良かったです。宿泊費、少し奮発した甲斐がありました(⌒▽⌒)

7階　角部屋で眺めも良く　夜の窓からの夜景が雪も降っていて素敵でした サービスも良くスタッフも丁寧な対応で良い思い出になりました 料金は高めでしたが納得できました

お部屋も広く快適でした。浴衣やスリッパが暖めてあったり、おもてなしが最高でした。グランドホテルのお風呂も使えて、送迎もして下さるので高齢の母との旅行でも安心でした。 有馬温泉の魅力を再発見。 また伺いたいお宿でした。

旅行中とても満足な時間を過ごすことができました。お部屋も清潔で快適でした。お食事も美味しく、また接客も素晴らしいものでした。

大型宿泊施設でありながら、きめ細かい気遣いを感じました、スタッフの方々が常に客目線で動いていました。至れり尽くせりのことばがぴったりです。温泉も良く、何度も泊まりたくなるホテルでした。又是非宿泊したいと思います。

시설들이 다 깨끗하고 좋아요 직원도 너무 친절해서 감사해서 미안할 정도로 친절하고 대접 받고 와서 기분 좋아요