The awesome staff made this hotel awesome. Everything else was the icing on top.

La estadía fue excelente. Tanto el lugar como la atención fue implacable y súper agradable. Lo recomiendo

Buena ubicacion y tranquilidad

Good

Todo muy bueno

The property was clean staff was very nice an helpful

Stunning swimming pool, huge rooms, excellent breakfast and very friendly service. Loved it.

Quick and easy check-in. Helpful staff

Great hotel

The property was clean well maintained, secure the entire staff was professional, helpful and very welcoming.

Everything was very good. Just that if you go just to the restaurant or a one day pass, the parking is free, but if you stay overnight, you get penalized and are charged for daily parking…

Modern. Great staff. Plenty restaurants. Excellent food

Perfect. Couldn’t ask for better service

Avoid this place if you expect to be treated like a paying customer. I was a guest playing in the casino at the Sortis Hotel, having a completely normal conversation with a few other patrons. No incident, no disturbance. Then a security guard decided to throw them out. When I calmly asked him what the problem was and whether we could just talk about it, he flat out refused to answer me. No explanation, no professionalism, nothing but attitude. The only reason I could see for the whole scene was his own personal interest in one of the women he removed. Then it got worse. As I kept playing, this same guard pulled out his phone and started recording me without my consent, inside a casino, inside a hotel I am paying to be in. Filming a paying guest like a criminal, for no reason whatsoever, is a gross violation of privacy and basic decency. If this is how Sortis lets its staff treat customers, humiliating them, stonewalling basic questions, and recording them without permission, then management has a serious problem with who they hire and what they tolerate. I won't be back, and I'd tell anyone reading this to take their money somewhere that actually respects its guests

The property was beautiful and exceeded all expectations.

No

i did not like elevator not working. this is a Marriott why do you not have a back up generator/

The AC was terrible. Very humid and damp in the room. Extremely disappointed because I’ve been there before and it was good. A power outage that lasted over a hour had everyone using the stairs that were very dirty and darkly lit. Probably won’t be staying again unless they do something about the air conditioning.

The air conditioning was not up to par. It was hot and humid in the room. There was soap in the coffee cups. The TV had no channels or internet connection. Very disappointed for the price

Clean rooms. The staff was extremely polite and helpful. The hotel is in a great location. Property is well maintained. The price is great.