The lights went out several times. The TV signal kept dropping out. The room wasn't very clean. But other than that, the service was top-notch.

Great location, friendly staff, and clean rooms. The breakfast was also delicious with many options. Excellent value for money! We always stay here for certain special celebrations because it is so enjoyable. We will return once the lagoon rooms have finished their renovation.

My favorite hotel every time I go to upper Bandung, the location is good, going to Lembang is suitable, going to the lower part of the city is also okay.

The bathroom glass had a crack, allowing water to leak out and flood. The sheets were a dull white color, appearing unclean. Sleeping was uncomfortable. The staff was quite friendly. The location is congested.

Very comfortable with both the service and the rooms. The food variety could be improved.

Great, satisfying. Thank you, great service.

Check-in was very smooth. This hotel has a main pool and a kids' pool, both use warm water! Amazing… so my kids could swim everywhere, in both the main pool and the kids' pool. The staff were friendly enough. Breakfast was good, clean room, and they had a kids' indoor playground. Maybe will come back again. Thanks.

Hotel recommended for staycation with family. Friendliness, smiles, and greetings need to be maintained. Standard room size is quite spacious and soundproof, only the TV needs an upgrade. Otherwise, awesome!

It's complete there, good location, comfort food and big pool.

The staff is very friendly and helpful. The atmosphere is comfortable and cozy. The heated swimming pool is highly recommended for a stay here.

Very interesting, strategic location, all staff are friendly and hopefully help us all from the beginning of arrival until check-out.

Thank you for the warm welcome from check-in process until check-out. Special thank you for Ms. Wulan and Mr. Edo for room decoration.

The hotel staff is very friendly, and there are plenty of swimming facilities and activities for kids, so you won't get bored staying here.

Okay, if you're staying in the direction of Lembang, this is the place to stay. It's comfortable.

Good service with Ms Stefhani and Ms Lisa.

Promising facilities, but the hospitality did not feel five-star. I chose Grand Mercure Bandung Setiabudi because it is presented as a family-friendly hotel with a beautiful pool, and I also booked a Prestige Room expecting a more comfortable and elevated experience. Unfortunately, one incident at the pool completely changed the mood of our stay. Earlier today, while using the pool, we took four towels from the towel station while the staff member was unattended. Because it was raining and the towels became wet, I tried to exchange them. The staff then asked for my room number and informed me that towel exchange was not allowed. I was only given two replacement towels, and when the staff still asked for another room number, he then said, “You have already been given four towels, so this should not be possible.” I understand that hotels may have internal policies regarding towel distribution, but the way this was communicated felt very uncomfortable and unnecessarily degrading. As a guest, I did not expect to feel questioned or treated as if I had done something wrong simply for changing wet towels at a pool area, especially during rainy weather. This was particularly disappointing because the hotel promotes itself as family-friendly, and the pool was one of the main reasons we chose to stay here. Instead of feeling welcomed and relaxed, the interaction made us feel unwelcome, watched, and undervalued. For a five-star hotel, the standard should not only be about facilities, but also about how staff make guests feel in small everyday moments. The breakfast did offer a wide variety of choices, which I appreciate. However, in terms of taste and overall dining impression, I personally feel it could still be improved to create a stronger five-star experience. The variety was there, but the flavour, presentation, and sense of refinement could feel more elevated. Even after receiving afternoon tea, unpleasant pool unrecovered.

The staff is friendly and polite, checkout is fast

Good food was good, overall very good.

Good, but it looks too far from the city

Super friendly hotel staff, satisfying service, basically I will come back to stay at Grand Mercure Setia Budi.