Dear Valued Guest, Thank you for taking the time to write a review and share your experience staying at Quest Darmo Surabaya. We are pleased to hear that you were impressed with our room and breakfast, and that you received prompt service regarding the bathroom issue. We apologize for the inconvenience regarding the air conditioning in your room on the 12th floor not being cool enough. We will forward this feedback to the relevant team for evaluation and improvement. We appreciate your suggestion and hope to welcome you back for an even more comfortable stay. Sincerely, Rizki Dienshah, Quest Darmo Surabaya

Dear Mr. Irfan, Thank you very much for taking the time to share your feedback regarding your stay at Rizki Diencha Hotel Surabaya. We sincerely apologize for the inconvenience caused by the noise from the adjacent room (which had a connecting door). We understand that a quiet environment is very important, especially for guests with young children. We are sorry that we were unable to respond to your telephone complaint in a timely manner and provide an effective solution. We have forwarded your valuable feedback to the reception department and will take it into consideration. In the future, we will pay more attention to room arrangement, prioritizing rooms without connecting doors whenever possible, especially for guests with young children. We will strive to improve the handling of noise complaints by our staff and provide faster and more accurate service. We greatly appreciate your valuable feedback, which is crucial for improving our services. We hope to welcome you and your family back to our hotel again. We promise your future stays will be more comfortable and memorable. Thank you. Rizki Diencha Hotel Surabaya