Overall Ratings & Reviews Napalai Hotel

Traveloka (361)
Other sources (40)
7.9
Pleasant
From 361 reviews
Provided by travelers on
Cleanliness

7.7

Room Comfort

7.6

Meal

7.7

Location

8.1

Service and Facilites

7.7

People often mention about Napalai Hotel
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Staff Friendliness (7)
Room Space (6)
Ambiance (5)
In-house Restaurant (5)
Distance to City Center (4)
Check-in/out Time (4)
Soundproof (3)
Bedroom (3)
Bathroom (3)
Hotel Area (3)
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Traveler Reviews Napalai Hotel

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40
Customer reviews
K***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
Free minibar and free airport shuttle. Excellent!
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Accommodation's Reply
19 Apr 2026
Thank you so much for your great review! 🙏 The hotel is happy that you enjoyed our free minibar and free airport transfer. We strive to make your stay comfortable and worthwhile. We hope these small details help make your trip more smooth and relaxing 😊 and our commitment is to provide the best experience for all our guests. We look forward to welcoming you back soon! ✨
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M***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
I had a good impression during my stay for my holiday in this hotel. The staff were very friendly from the doorman to the front office. The room was clean and comfortable. I had a very good sleep. Breakfast was great as it had a variety of selections, and staff paid full attention to replenish when the food was depleted. It was a good hotel in Udonthani.
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Accommodation's Reply
15 Feb 2026
Dear Valued Guest, Thank you for your time telling others how we did. We truly appreciate your kind support and we are delighted that you had a pleasant time staying with us. We will look forward to serving you again on your future trip in Udonthani. Warm Regards, Guest Relations
J***e
icon-origin-TRAVELOKA
9.1
/10
Reviewed 12 week(s) ago
The breakfast was good. The hotel is a bit old, but it's undergoing renovations.
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Accommodation's Reply
04 Feb 2026
Dear Guest: Thank you very much for your valuable review of our hotel. We are very happy that you had a wonderful time at Hotel Napalai Udon. We always strive to exceed your expectations. If you have any questions about your next stay, please feel free to contact us. We look forward to welcoming you again. Napalai Udon Dream
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 16 week(s) ago
The staff were polite and attentive, the breakfast was delicious, and the rooms were clean.
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Accommodation's Reply
15 Jan 2026
Dear guest, thank you very much for your valuable review about our hotel. We are very happy that you had a wonderful time at Hotel Napalai Udon. We always strive to exceed your expectations. Please contact us if you have any questions about your next stay. We look forward to welcoming you again! Napalai Udon Dream
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Thanon P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
Good value for money. The room is nice and has a minibar.
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Accommodation's Reply
03 Jan 2026
Dear Guest Thank you very much for your valuable review of our hotel. We are very happy to hear that you had a pleasant stay at Hotel Napalai Udon. We always strive to exceed your expectations. If you have any questions during your next stay, please feel free to contact us. We look forward to welcoming you again. Hotel Napalai Udon
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W***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 19 week(s) ago
The service staff were excellent. I will definitely go again.
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Accommodation's Reply
20 Dec 2025
Dear Guest Thank you very much for your valuable review about our hotel. We are very happy that you had a wonderful time at Hotel Napalai Udon. We always strive to exceed your expectations. Please contact us if you need anything during your next stay. We look forward to welcoming you again. Hotel Napalai Udon
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SAYUMPHU J.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 24 week(s) ago
Clean, safe rooms, impressive service
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Accommodation's Reply
07 Nov 2025
Dear Guest Thank you for taking the time to review our hotel. We are delighted that you enjoyed your stay at Hotel Napalai Udon Thani. We always strive to exceed your expectations. Please feel free to contact us with any questions you may have during your next stay. We look forward to welcoming you back. Hotel Napalai Udon Thani
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N***e
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
All the staff I met provided excellent service. The food tasted very good. I was very impressed (I personally like this type). I will definitely stay here again next time.
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Accommodation's Reply
20 Oct 2025
Dear Guest, Thank you for your review of our accommodation. We are delighted that you enjoyed your stay at Napalai Hotel Udon Thani. We always strive to exceed your expectations. Please let us know if you need any assistance during your next stay. We hope to see you again soon. Thank you, Napalai Hotel Udon Thani.
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Baonickolaos P.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 35 week(s) ago
This place is a nice place to stay
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Accommodation's Reply
13 Oct 2025
Dear Guest, Thank you for your review of our accommodation. We are delighted that you enjoyed your stay at Napalai Hotel Udon Thani. We always strive to exceed your expectations. Please let us know if you need any assistance during your next stay. We hope to see you again soon. Thank you, Napalai Hotel Udon Thani.
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Pacharaphon S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 47 week(s) ago
The check-in staff is quite slow and the work transfer is not continuous, but overall it is good.
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1 people find it helpful
Accommodation's Reply
31 May 2025
Dear valued guest, Napalai would like to thank you for taking the time to share your experience with us. We are glad that you enjoyed your stay. We apologize for the inconvenience caused by the late check-in. We will take this feedback into consideration and seriously improve. We hope to have the opportunity to serve you better and provide you with a better stay experience in the future. Thank you, Napalai.
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R***A
icon-origin-TRAVELOKA
7.0
/10
Reviewed 67 week(s) ago
When I stayed there, the Wi-Fi password didn't match the room because I pressed the password and the Wi-Fi didn't come up, so I pressed the room number of another room and it worked. Why is this like this? And the hot water heater isn't very warm to shower with.
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2 people find it helpful
Thepsathit T.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 104 week(s) ago
ประทับใจ อาหารเช้ามากครับ พี่ไพนักงานดูแลดี
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Wannapha P.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 140 week(s) ago
ที่พักสะอาด แต่โซฟามีรอยเปื้อนนิดนึง เตียงนุ่ม แอร์เย็นดีค่ะ แต่ห้องพักกลิ่นไม่ค่อยหอมเท่าไหร่
2 people find it helpful
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Tanut P.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 148 week(s) ago
Good, clean, quiet, good service, have used the service many times near the airport too
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2 people find it helpful
Nanthapong Pimphalia
icon-origin-TRAVELOKA
8.5
/10
Reviewed 154 week(s) ago
Impressive clean room, delicious breakfast, can choose a set 😊
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Boworn M.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 171 week(s) ago
The hotel may be a bit old. But the cleanliness and amenities in the hotel are considered good if compared to the price.
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1 people find it helpful
kittisuk k.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 173 week(s) ago
บรรยากาศก็ดีครับ แต่ปลั๊กเสียบไฟน้อยไป ไวไฟห้องผมใช้ไม่ได้ นอกนั้นดีครับ
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Sirirat Suksri
icon-origin-TRAVELOKA
9.7
/10
Reviewed 176 week(s) ago
Good accommodations Facilities.
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Natapol
icon-origin-TRAVELOKA
8.5
/10
Reviewed 202 week(s) ago
good hotel The downside is probably the pub noise below. and no hair dryer
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1 people find it helpful
rerngrit c.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 279 week(s) ago
This hotel is highly recommended.
1 people find it helpful
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