Overall Ratings & Reviews Raffles Jakarta

Dear Valued Guest, Thank you for your positive review. We are delighted to hear that you enjoyed your stay amidst the city's brilliance. Raffles Jakarta may be surrounded by magnificent buildings, but for us, what truly matters is creating a warm and clean atmosphere within, where you can truly feel at ease and pampered. We look forward to your next visit, for an equally special experience. Best regards, Etha, Director of Guest Experience, Quality & Loyalty, Raffles Jakarta

Dear Ms. Diah, Thank you very much for taking the time to share your staycation experience with us. We are very happy to know that you felt very happy during your stay, and that our Butler service was able to assist you well throughout the entire time. Your comments are an encouragement for our entire team to continue to provide the best service from the heart. Hopefully this pleasant experience will leave a sweet impression and make you feel more at home. We look forward to welcoming you back to Raffles Jakarta — a place where guests come as guests, leave as friends, and return as family. Warm regards, Rhany. Guest Experience Manager. Raffles Jakarta

Dear Iin H, Thank you for your wonderful review! We’re delighted you and your family had a superb stay with us. It’s great to hear that your check-in was seamless and that you enjoyed our breakfast selection. Your kind words mean a lot to our team. We look forward to welcoming you back for another unforgettable experience at Raffles Jakarta! Warm regards, Rhany Guest Experience Manager Raffles Jakarta

Dear Ms. Yasmine, Thank you for sharing such a heartfelt review of your stay with us at Raffles Jakarta. It warms our hearts to know that your experience, though brief, left such a lasting impression. We are thrilled that you enjoyed our facilities and service, and your kind words about our team’s warmth and attention to detail mean the world to us. It is truly our passion to create memorable moments for our guests, and we are delighted that we could make your time with us special. We look forward to welcoming you back for another wonderful stay. Hopefully, next time, we can make it even more unforgettable! Warm regards, Rhany Guest Experience Manager Raffles Jakarta

Dear valued guest, Thank you so much for your wonderful feedback! We are thrilled to hear that you felt warmly welcomed during your check-in and check-out, and that you enjoyed the welcome chocolate and personal note from our General Manager Yves Mudry. It’s the little touches that we hope make your stay special! Regarding your request for a room upgrade, we would love to accommodate you on your next visit. We truly appreciate your support and hope to welcome you back to Raffles Jakarta, where you’ll always arrive as a guest and leave as a friend. Warmest regards, Rhany Guest Experience Manager Raffles Jakarta

Dear Mr. Fredrik, Thank you for your wonderful review on Traveloka. We're thrilled you enjoyed your staycation with us and plan to return. Your kind words inspire us to continue providing exceptional service. We look forward to welcoming you back again and again. Warm regards, Rhany Guest Experience Manager Raffles Jakarta

To Our Valued Guests, Thank you for your positive review! Glad to hear that you experienced the friendliness and helpfulness of some of our staff. We really appreciate your appreciation of the friendliness and service provided by our staff. We will continue to be committed to providing the best experience for each of our guests. Thank you also for your comments regarding the complements provided. We hope to welcome you back to Raffles Jakarta for an equally satisfying experience in the future. Warm regards, Rhany. Guest Experience Manager.

To Mrs. Cintya Dewi, Thank you for taking the time to share your experience at Raffles Jakarta through this warm review. We are very happy to know that you enjoyed your stay with us. We are very proud to know that you found our room luxurious, breakfast satisfying, and our service satisfying. We are committed to providing an unforgettable stay for every guest, and being part of your memories is an honor for us. Glad to hear that Mom enjoyed the comfortable shower and easy access to Lotte Shopping Avenue. We always strive to provide convenience and comfort for our guests. Moreover, it was very encouraging for us to hear that our team gave a warm and sincere impression. At Raffles Jakarta, we not only strive to meet our guests' needs, but also to create meaningful and meaningful relationships. We thank you for your praise for our attentive service. Don't forget, we are very happy to enjoy our welcome coffee and the personal butler service that we provide. We hope that you feel appreciated and treated special during your stay with us. Thank you for the very valuable recommendation. We hope to welcome you back to Raffles Jakarta in the not too distant future, and provide the same experience, even better than before. Warm regards, Rhany. Guest Experience Manager.

Dear Ms. Dewi, Thank you for taking the time to share your feedback following your recent stay at Raffles Jakarta. We are thrilled you found our accommodations exceptionally clean and enjoyed the delectable breakfast offerings. At Raffles Jakarta, we take great pride in curating an environment of timeless elegance, and it brings us immense joy to know that your experience reflected this commitment. Your commendation of our staff's generosity in the breakfast offerings is genuinely appreciated and will be shared with our dedicated team. We look forward to welcoming you back for another delightful stay at Raffles Jakarta. Warm regards, Rhany Guest Experience Manager

Dear Ms. Jenifer, Thank you for your positive review! We are very happy to hear that you enjoyed our service at Raffles Jakarta and were satisfied with the spacious rooms, especially the double beds which are suitable for guests who bring children. We are looking forward to the opportunity to welcome you back to Raffles Jakarta. If there are any specials or other needs we can fulfill to make your visit more special, please don't hesitate to let us know. Thank you very much for your visit and positive feedback! See you again at Raffles Jakarta! Warm regards, Rhany. Assistant Guest Experience Manager.

To Latifah Hanum Nasution, Thank you for the very positive and appreciative review regarding your stay at Raffles Hotel Jakarta. We are very happy to hear that you found it very enjoyable and impressed with our service. Your praise for the overall friendly staff, neat clothing, nice rooms and facilities, attention to detail, and speed of the check-in and check-out process is greatly appreciated. We always strive to provide a special stay experience and pay attention to details to create an exclusive atmosphere. We are also happy that you enjoyed the facilities such as the garden on the 14th floor, the delicious food during breakfast, and the involvement of the staff in the restaurant. Your award for naming Raffles Hotel Jakarta as the best hotel in Indonesia is a great honor. We hope to welcome you back to Raffles Hotel Jakarta in the future. If there is anything specific we can help with or improve, please don't hesitate to let us know. Thank you so much for your visit and this great review! Warm regards, Rhany. Assistant Guest Experience Manager.

Dear Ms. Lesli, Thank you so much for your kind words and for sharing your experience with us! We're thrilled you enjoyed our hospitality and had a great stay. Your feedback means a lot to us. We look forward to welcoming you back again in the future! Sincerely, Rhany Assistant Guest Experience Manager

Dear Defrian Utama, Thank you for taking the time and sharing your good assessment of your stay! We are happy to make your stay a pleasant experience at Raffles Jakarta. We will be happy to serve you again with the same greatness the next time you visit Raffles Jakarta. Sincerely, Ryan. Asst Guest Experience Manager.

Dear Mr. Umarudin, Thank you for taking the time and sharing your feedback regarding your stay! We’re glad that we could make your stay fantastic at Raffles Jakarta and enjoy the food taste that we offer at our outlets and our colleagues welcome you with their hearts and make us proud with their service. We’d be happy to serve you again with the same awesomeness next time you visit Raffles Jakarta. Thank you and regards, Rhany Asst Guest Experience Manager

Dear Kaka, Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority, and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent such incidents. I hope you stay with us again when your travels bring you back to the area. Regards, Rhany Asst Guest Experience Manager

Dear Ms. Reni, Thank you for taking the time and sharing your positive feedback about your stay! We are happy to make your year-end stay experience enjoyable at Raffles Jakarta. We will be happy to serve you again with the same greatness the next time you visit Raffles Jakarta. Warm regards, Rhany Asst Guest Experience Manager

Dear Mr. Budiman, Thank you for taking the time and sharing your feedback regarding your stay! We’re glad that we could make your stay fantastic at Raffles Jakarta. We’d be happy to serve you again with the same awesomeness next time you visit Raffles Jakarta! Kind Regards, Rhany Asst Guest Experience Manager

Thank you for your feedback Joanny. We’d love to host you the next time you visit Raffles Jakarta. Share our location with your friends and family as well! Kind Regards, Rhany Asst Guest Experience Manager

Dear Dini, Thank you for taking the time and sharing your assessment of your stay! We are happy to make your stay enjoyable at Raffles Jakarta. We will be happy to serve you again with the same greatness the next time you visit Raffles Jakarta Thank you, Rhany Asst Guest Experience Manager

Dear Eka, Thank you for taking the time to review your recent experience with us! Regarding your comment on the breakfast, as much as we regret your experience, we kindly inform you that the rate you booked is only entitled to 1 person for breakfast. You can always add the extra person for breakfast at our Arts Cafe with an additional IDR 260,000++. If you travel with kids, our breakfast is complimentary for 6 years old kids. Again, we thank you for the share your experience with us! We are here looking forward to seeing you again soon! Regards, Rhany Asst Guest Experience Manager