R***v

8.4

/10

Reviewed 1 day(s) ago

Just 10 minutes waiting for the elevator because elevator 1 can only go to the 5th floor.

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a***a

Business

8.1

/10

Reviewed 4 day(s) ago

I had somewhat over-expected this hotel, considering it's a Best Western group hotel. The room walls looked unclean, perhaps due to the old building. Breakfast was too basic. One night, as I'd booked it for several international guests, the key to one of the rooms didn't work. Due to language barriers, my guests were quite flustered when they reported it to the front desk. It turned out okay in the end, but it was a rather frustrating experience.

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1 people find it helpful

S***i

Business

8.5

/10

Reviewed 1 week(s) ago

Strategic location. The cafe is great for meetings.

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1 people find it helpful

Accommodation's Reply

23 Jul 2026

Dear S***i Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive

S***i

Business

8.5

/10

Reviewed 1 week(s) ago

Great location. Great food. Service could be improved.

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Accommodation's Reply

22 Jul 2026

K***h

Leisure

10.0

/10

Reviewed 2 week(s) ago

It's the best hotel 🌹. Room is big and comfortable for family. Room is clean too.

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Accommodation's Reply

22 Jul 2026

Dear K***h Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive

S***i

Business

8.5

/10

Reviewed 2 week(s) ago

Good location. But slow service.

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2 people find it helpful

Accommodation's Reply

22 Jul 2026

J***y

9.1

/10

Reviewed 3 week(s) ago

It was a pleasure staying at the Best Western Premier, thanks to the excellent service! I initially asked for a surprise "Happy Birthday" sign on the mirror, but the hotel provided other compliments and a surprise breakfast. Thank you for all the wonderful service and the friendliness of the staff.

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2 people find it helpful

Accommodation's Reply

15 Jul 2026

Dear J***y Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive

Dewi S. N.

10.0

/10

Reviewed 3 week(s) ago

I like its proximity to the city, its wide variety of food, and its friendly service.

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Accommodation's Reply

15 Jul 2026

Dear Dewi S.N. Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive

N***e

Leisure

6.7

/10

Reviewed 4 week(s) ago

Our notes during our stay at the hotel: after checking in, we tried to enter our room but it wouldn't open. We had to call the staff to open the door and then change our card. Upon entering the room, the smell of camphor was very strong, so we asked the staff for some freshener. The toilet had an unpleasant odor and needed to be checked regularly. There weren't enough towels available in the pool area, so many people missed out. The food was okay, but the variety needed to be increased, and the food area was a bit cramped. Hopefully, this will be addressed and improved to ensure a more comfortable stay for guests. Thank you.

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1 people find it helpful

Accommodation's Reply

15 Jul 2026

Dear N***e Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at +62 811 8138 809. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive

z***a

10.0

/10

Reviewed 4 week(s) ago

The executive corner room was spacious and clean, with excellent service and delicious food. I'll always return for a staycation here with my family 💕

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1 people find it helpful

Accommodation's Reply

15 Jul 2026

Dear z***a Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive

A***a

8.5

/10

Reviewed 4 week(s) ago

Great... Please improve the cleanliness. Replace the towels that are no longer fit for use and meet 4-star standards with new, suitable ones. Hopefully, it will get better...

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Accommodation's Reply

15 Jul 2026

Dear Mohd A***a Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at +62 811 8138 809. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive

I***i

Staycation

8.5

/10

Reviewed 5 week(s) ago

The location is easily accessible, the rooms are clean. The service is good, and the breakfast menu is quite tasty. The restaurant offers views of the pool and buildings, as it's on the 5th floor. For a suite with a decent price, it's a bit less luxurious, in my opinion, perhaps because the interior is old. But overall, everything is fine!

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Accommodation's Reply

15 Jul 2026

Dear I***i Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive

D***a

Staycation

9.4

/10

Reviewed 5 week(s) ago

It's pleasant, the rooms are spacious and roomy. The food is quite good.

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2 people find it helpful

Accommodation's Reply

15 Jul 2026

Dear D***a Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive

Dian L.

Business

8.2

/10

Reviewed 5 week(s) ago

Location is great for meeting around MT Haryono or east Jakarta. Next to Halim Airport.

1 people find it helpful

Accommodation's Reply

15 Jul 2026

Dear Dian L Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive

Niki T. A.

Staycation

10.0

/10

Reviewed 6 week(s) ago

My experience here was truly memorable, as I recently honeymooned here and found the service and hospitality from the Hive Hotel to be excellent. Thank you 🙏🏻

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Accommodation's Reply

15 Jul 2026

Dear Niki T. A. Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive

Syahrani R.

8.5

/10

Reviewed 6 week(s) ago

The service is pretty good for all.

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Accommodation's Reply

21 Jun 2026

Dear Syahrini, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive

Fepi A.

Staycation

10.0

/10

Reviewed 8 week(s) ago

Nice room, friendly staff, delicious breakfast... but why isn't there a welcome drink anymore?

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3 people find it helpful

Accommodation's Reply

16 Jun 2026

Dear Fepi A, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive

M***d

10.0

/10

Reviewed 8 week(s) ago

The hotel is clean, the water is fast flowing, the view is good.

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1 people find it helpful

Accommodation's Reply

16 Jun 2026

Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive

Verified Traveler

8.3

/10

Reviewed 8 week(s) ago

Need refreshment on the bed and bathroom.

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Accommodation's Reply

16 Jun 2026

S***i

Staycation

9.7

/10