Pool was exclusively for guest .All staff spoke English and service was great

The staff was excellent and there was always water with fruit by the front desk. I was disappointed that the rooftop Zen Bar was never open. During my last stay it was great to go up there for a relaxing nightcap. My room was very comfortable, but the amenities in the room (soap, shampoo) were sub-par and they did not offer conditioner, lotion, nor did they have a box of tissues. I went to Arrocha Farmacia nearby, but they didn't have travel sizes, so I was SOL on this trip since I was out of some toiletry items at then end of this trip. They did provide complementary bottled water, which was a definite plus! The hotel is in a great area within walking distance of great restaurants and coffee shops, and Uber was very inexpensive to use for getting around. I would also note that I was travelling alone, and I found this area to be very safe for a solo traveler.

We absolutely loved our stay! It had everything, very friendly staff, fantastic amenities, & a great location in Panama City!

Great hotel in general. Location, customer service, very clean rooms and linen and great breakfast! I will definitely return to that hotel! 😃

Tuve una mala experiencia al llegar no tenían la habitación que había pagado de dos camas y querían que obligatoriamente me quedara en una habitación de una cama 3 personas porque hicieron mal la reserva la persona encargada me indicó que durmiéramos una noche así y después lo arreglaba y después de 45 minutos de estar discutiendo de que me dieran la habitación, mi hija durmiéndose en la silla porque pasamos todo el día viajando, íbamos a una competencia deportiva donde el descanso es prioritario, no habíamos almorzado y resulta que mágicamente siempre pudieron habernos dado la habitación solo nos hicieron pasar un momento demasiado cansado y horrible y terminaron asignando la habitación que habíamos reservado. La actitud del personal muy mala, no regreso a ese hotel nunca

Room was clean, staff friendly and breakfast was good 👍

The rooftop pool was the best part of the stay. The second and almost equal to the first was the helpful staff, especially the front desk. The third was the breakfast. Overall, good value!

Nothing outstanding just a regular installation

Pool closed early

Overall the hotel was ok. The Lobby had an air freshener smell too strong and not pleasant. The room was clean but also had the air freshener smell when we entered, we had to leave the terrace door open all day to make it go away. The towels need change - too old. The breakfast was ok - nothing special. Staff was very nice. The pool and last floor was very nice, nice view. Its in a good location, lots of restaurants nearby. Only 15 min to old town and 30 min to airport, uber works perfectly.

This was our second time staying here. We like the very large rooms and this one seemed a little more updated than the the first room. Good breakfast, good coffee.

Everything was great

Comfortable beds and great location. The breakfast was ok. Same thing every day. Great staff! Amazingly helpful and friendly.

The Best Western Zen is very well located. It’s in a safe, walkable neighbourhood and close to the metro. There are many restaurants nearby. The hotel is clean and my room was quite large. This hotel has the best hot water I’ve had on a trip. The pool and rooftop are very nice and give you a great view of the city.

Need maintenance

Everytime me and my wife entered the lobby It had a wonderful unique smell

Clean toom

Check-in was fast and easy, less than 2 minutes. The room is big and comfortable, however the AC setting to Auto causes it to turn off and on every 20-30 minutes, making it very noisy and uncomfortable as it would get warm when off and then cold when on. In hindsight, I could have set it to "constant on" to keep the temperature stable all night. Bed sheets and towels are in poor condition. The lobby has a very pungent smell to chemical cleaner smell all day. As the breakfast restaurant is in the lobby area, the smell is present while you eat, not nice. The breakfast is a buffet style, generally well stocked and varied. One day the scrambled eggs tray was cold, small stuff but this speaks of lack of attention to detail. The hotel is located in a great area, within walking distance of many restaurants, bars and shops. We ate at El Trapiche, Panamanian food and Lucca, Italian food. Both gave great service and the food was great. Recommended. The hotel staff was very friendly at all times, they kept our luggage after check-out until it was time to head to the airport. Overall, a great price/value option. The negatives come more from a lack of attention to details and a few maintenance points that can be improved quickly.

Bueno

Clean room