The building is amazing and has lots of parking places. the rooms and fitness facilities are a little bit outdated. But what I didn’t enjoy was the dinner experience, it took the waitress 30 minutes just to give me a menu and it seemed like she was paying more attention to French speaking customers and none to non French speakers. For the price I expected a better service

Good to stay again. Breakfast can be improved.

A tired and run down hotel, very disappointing.

Lovely hotel with excellent facilities. We loved the pools with jacuzzi, sauna and bubble beds. Room was nice with small terrace and very peaceful. Tassimo coffee machine, fridge and complimentary water in room. Short walk to Lidl store or railway station.

Sadly the room was not as described. We had booked a double room for our honeymoon stay, with much anticipation for the hotel, we even included a message to make sure our room was suitable for such an occasion. We weren't expecting anything extra but we weren't provided with a double room like we booked. We were instead given a twin room with beds pushed together, and there were quite a few bugs in the room including some cockroaches. It was just a bit disappointing, especially for the price paid, and the fact that the spa is under renovation so we were mostly paying for the quality of the room which was below average. No compensation was provided for this despite asking if we could have the room we booked instead, none were available only twin rooms. I would like to say that the reception and bar staff were lovely and very helpful, and the cleaning staff attentive.

This property is under renovation and very early in the morning they were running heavy equipment directly outside our second floor window and renovating the room directly above us using hammers and heavy equipment. I sent an email to the management to suggest that they not rent this room until the renovations were complete in the room above but never got a reply.

Very nice hotel. Room was spacious and very clean. Restaurant for evening meals was faultless. Breakfast included both hot and cold. Something for everyone. There is some wear and tear here and there noticeably in the corridors between the rooms but this is a minor issue. I will definitely be staying here again on my next visit to the area.

The pools are wonderful and the service was great! The staff was very responsive when we needed something

It promises more than it delivers. Poor bed linen and pillows and curtains which don’t cover the windows make for a poor night sleep

The property was significantly disturbed by renovations. The hotel not neither gave an upgrade or any additional benefits. Will likely not book this hotel through Expedia in the future as it misrepresents VIP status.

No comments

We wanted a therme hotel where you can swim thru from inside to outside due to construction at hotel it was not possible. We only used it twice the entire week we stayed there. Would not recommend hotel while under construction.

The room doesn't have a air-conditioning, for pool access you have to pay extra 20 chf

No air conditioning. Very hot that day. You can only get WiFi by sending them your phone number and getting a passcode, but we're from the U.S. and couldn't use our phones there. The staff, especially Melena, was very nice and tried to help. She found a restaurant that brought us food since the restaurant on grounds was closed at the time of our check in. Staff is great, hotel not so much. I think it would have been better if we were actually there to experience their spa, but we were looking for a hot meal, a comfortable place to sleep and to get on our computers before bed, so we didn't have a good stay.

There nothing grand about the Grand Hotel. Maybe years ago, but now it is far from what an average tourist expects. First, there is NO AC!!! It may be fine in April and May, but we could not sleep at all because of the July heat. If you open the window, the mosquitoes rush in. There is a fan, but the noise it creates solidifies a sleepless night. The bathroom amenities are very cheap. There is 2in 1 shampoo/body wash. No conditioner. We almost used up the miniature body lotion, but we did not get another one next day. There are only 2 super soft pillows, so we had to put clothes under to make it better. There were 2 coffee capsules, 2 packs of sugar and 2 sticks. So, if we like to have the coffee with 2 packs each, it will not happen. Then, the cherry on top was that there were 2 tea bags, but there is way to boil water. The front desk advised to go to the bar and get hot water from there. I was not going to do it, as I was ready to go to bed. Not sure why they even gave the tea bags. In other words, all seems so cheap and rationed. And yes, I left a tip for the cleaning staff. The furniture is worn out. The only 2 positive things are the front desk staff and the close proximity to the thermal baths, which by the way are not exclusive to the hotel. The pools are excellent! Next time, I would stay elsewhere and just pay my fee for the baths. The leaders must not rely on the sentiments about LaBelle Epoque. They must make changes to fit the needs of the present day tourist.

The hotel seems to be having a little refurbishment which is without doubt needed, the rooms are basic and tired. We did not use the thermal spar which was in use but a major development is going on to improve it. In a year or two I’m sure the hotel will be much better but for now I would not book again.

The thermal pools are really fun. They were doing construction on a new area. Noisy, but it didn't affect using the pools that were open. The staff was nice, hotel was clean, but has been a while since last renovation.

We always love staying there. The staff is very helpful, and the breakfast is delicious.

Unfriendly staff - do not offer to help when struggling - limited and poor breakfast - no air conditioning - room too hot.

Nice setting with the Thermal baths. Unfortunately, use of the sauna and jacuzzi costs extra for Expedia clients, even if these appear on the amenity list with no mention of the additional charge