Overall Ratings & Reviews City Express by Marriott Ciudad de México Plaza Central

The reason I picked this hotel was because they offer transportation to and from the airport. Unfortunately, they didn’t have any availability for either and when talking with management, I found out they only have one car/van and it can only be reserved by one room at a time. I will recommend staying closer to airport or spend a bit more on other options since transportation is not only not guaranteed but difficult to even schedule it!

Teniamos un vuelo que llegaba en la madrugada por lo que buscamos especificamente un hotel que ofreciera el servicio de traslado, revise vien las especificaciones que tiene el hotel acerca de este servicio. Al llegar a CDMX la recepcionista que contesto nos dijo que ellps no ofrecian el servicio de traslado de aeropuerto-hotel y que unicamente ofrecian hotel-aeropuerto, es información falsa por lo que reporte lo acontecido a Hotels.com quienes tampoco hicieron nada al respecto. Agendamos un uber para poder llegar que por la hora nos salio a un costo elevado, el hotel apesta a pescado y toda la zona no es turistica ni segura, no es posible caminar a ningun lado y sentirse seguro, el desayuno es sumamente basico

Simple good place, odor of fish very strong

Excellent property and great value for your money, the only thing that needs to be better is the room service menu, because is to limited.

Good

The staff barely understands English.The front desk isn't attended to. Breakfast was pretty decent. They claim to have restaurant service all day but the cook is MIA. The hotel in itself is nice and clean, however There's a strong fish order in the hotel because there's a fish market behind the hotel. The neighborhood is ghetto and dirty. I wouldn't go out at night. We got 1 small bottle of water. I asked if I could get another bottle and she said NO but pointed me to a water dispenser. Daniel, however was GREAT and helpful. He's over qualified to be there. We stayed only one night and quickly checked out to go to the courtyard Marriott at the airport. Service and amenities were next level top tier with plenty of bottled water and English speaking staff. Saul was outstanding

the air in Mexico is pretty smoky.

Very clean and organized

Not really convenient distance to hotel transportation info deceiving its only one way shuttle no food places really in the area and lots of traffic to get just out of hotel road lost 15 mins just getting out of parking lot pay a bit more and get more

Great hotel with excellent service.

Nobody to contact for pick up from airport

Fue una buena estadía, la habitación excelente y el staff amable. Que incluya el desayuno es un plus. Quedamos muy satisfechos.

Excellent experience!! Great customer service Awesome clean rooms Amazing breakfast !!!

Rooms are clean and staff are helpful

Very kind front desk

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Love the hotel and staff were friendly, breakfast was basic, but good. The area around the hotel smells unpleasant and there are few places to eat within walking distance.

I liked everything

There were bugs in the bed.

Location was not easily