The room lost power overnight after a circuit tripped. There was no heat, and an electric space heater was provided before our arrival, which likely contributed to the power outage. After the outage started, we were left in the cold. In addition, there was no hot water. After speaking with other guests in the same section of the building, it was clear that issues with heating and hot water were widespread and not isolated to our room. Compounding the situation, there was no staff on site; all communication was handled virtually via text. When we requested assistance for the power outage, we were informed that it would take hours before anyone could attend. We communicated at 6:30 AM the issue through the text and when we checked out of the room at 10:45 AM, the room was still with no power. Very bad experience overall.

Charming property located in the heart of of old Quebec ! Loved the quaint rooms with updated bathrooms. A good mix of old world charm and new

The hotel and rooms are stunning. However, the heater was broken in our room (during a night of -20 degrees celcius outside). We contacted the number provided, and we were told to simply turn on the heat using the nobs. After trying the nobs multiple times for about 2 hours, we contacted the staff again to let them know we still had no heat. They told us to look for a radiator on the property (which wasn't there) and that they would try to increase the internal heating. Nothing changed after that second conversation, and we essentially had to sleep in cold with all our clothes on. Quite disappointed in the lack of care or help for the customers. It's not acceptable to let us sleep in those conditions.

This location cannot be beat!

Even though this hotel is in a good location for experiencing Old Quebec City, I will unfortunately have to give them 1 star for their customer service alone. When I checked into the hotel I was informed that I should be leaving my snow boots by the front door in the community shoe cubby, as to not track snow/water onto the carpet and wood flooring. There was a code lock on the front door, so I thought that my shoes would be safe. Sadly, the morning we had to leave for the airport (around 3 am), they were not where I had left them less than 12 hours prior. I texted the hotel about the situation and they responded that morning that they would look into the security footage. After a day or two of me checking in for updates, I was informed that they didn't see any footage of anyone taking the shoes, so there was nothing they could do. When I asked them for some kind of compensation they doubled down, and then never responded to my last message stating that I would unfortunately have to leave a bad review. These were not cheap boots that were stolen, and because of this I had to wear my only other shoes to the airport (which were high heels), leaving my feet cold and uncomfortable. I will also add that the hotel is obviously very old, which isn't necessarily a bad thing, but prepare yourself for some older fixtures/appliances with some wear and tear. The walls are also extremely thin, so you can hear anyone in the hallway, on the staircase, and sometimes even on the floor above.

It was a nice stay

We stayed at Hôtel Le Clos Saint-Louis for five nights and overall had a pleasant stay, keeping in mind that this is a 3-star hotel. The location is excellent, situated inside the walls of Old Québec and within easy walking distance of restaurants, shops, and major attractions. This is a self check-in property with no staff on site. Access codes and room details are sent by text the day before arrival. While there is no on-site staff, responses to calls and texts were quick and helpful. We stayed in Room 18 on the main floor. Despite this, the room was quiet, clean, and quite spacious. It could benefit from a small table and chairs, as there is plenty of room for them. The main drawback was the view of the back parking lot for the duration of the stay. The in-room Nespresso machine was very loud and may be nearing the end of its life. The bathroom had a few issues: weak shower pressure, a non-functioning handheld wand, flickering light switches, and a bathroom fan that took several minutes to start. The main sitting room fireplace had no instructions posted. When we called to ask, we were told it was not operational, which did not appear to be accurate. A shared kitchen in the basement offers extra coffee pods, fridge, ice, toaster, microwave, and dishes. Housekeeping is provided every second day, and onsite parking is limited. A late check-out was available at an additional cost of $46. A small seasonal note: the Christmas tree was nicely done, but more decorating elsewhere

No receptionist. Online check in was confusing and takes away from the experience. Cleaning crew do not dress professionally. They look like a bunch of homeless people who got in the hotel! There is no elevator for disabled people snd the stairs are very steep and narrow. No one to help with carrying luggage up to the 3rd or 4th floors. This hotel is not suitable for elderly people!

Hotel was very close to everything.

We've actually stayed once before at the Hotel Le Clos Saint-Louis in 2021. In fact, my now husband proposed to me in the room he had booked. It was charming and clean, with a brand new bathroom. This stay however was not at all the same. The room we had booked was run down and old, the dining set had a very dirty chair and crumbs all over the floor. The bathroom was old and run down. We really wanted to shower after the train and we opted not to because the shower bath combination did not look good. The room was also freezing. I had requested extra blankets because I know I get cold easily. They did not supply them and there was no one at the front desk at our arrival. We barely slept as it was so cold. This experience disappointed us, as we thought we could return here when we came back to Quebec City as a fond memory of our engagement. Unfortunately, we will not be returning based on the quality of our stay,

Emplacement profit. Arrivée autonome facile. Nous étions au dernier étage et il y faisait très chaud par contre

A very quaint and beautiful place to stay

Location was excellent and close to all the Old City has to offer. Check in was straightforward and it was nice not to have to remember to take a key! The hotel checked in with each day via text to ensure all was well. Would definately stay there in the future.

Clean room! Loved the vibe of this place to it was so cute and cozy! We were also able to check into our room early which is so helpful when you don’t want to have to lug around your suitcase especially in the snow.

The location of this hotel is perfect, truly you couldn't ask for a better location and price. It is right in the middle of Old Quebec. My mom and I had a great stay, the staff was super helpful and friendly. You do have to reserve parking and we were a little confused where the parking was. However, the staff helped us immediately, which we were very grateful for. The room was lovely, the only downsize is the rooms are not sound proof. For us this wasn't an issue but if you are a light sleeper, you might want to keep this in mind.

Friendly staff close to everything within walking . Lots of stores, restaurants. Lots of history Will return

The room was clean and super cute. Perfect stay

J’ai passé un très bon séjour à l’Hôtel Le Clos Saint-Louis. L’arrivée et le départ étaient simples et rapides grâce au système de serrures à clavier, et l’endroit a énormément de charme. On a vraiment l’impression de séjourner dans une maison patrimoniale ou chez de vieux proches — chaleureux, calme et rempli de caractère. La suite offrait d’excellentes commodités : machine Nespresso, bouilloire, télévision, baignoire massage, Wi-Fi gratuit et tous les essentiels de l’hôtel comme les serviettes, les draps et les produits de toilette. Tout était bien entretenu et les appareils étaient modernes. Quelques petits points à améliorer : un peu de poussière sur certains meubles et coins de tapis (typique des maisons anciennes), et certaines parties du décor et des installations auraient besoin de retouches. La salle de bain était aussi assez froide durant mon séjour. L’hôtel comporte des escaliers très raides et aucune réception sur place, ce qui peut ne pas convenir à tout le monde — même si l’équipe bilingue répond très rapidement par téléphone ou message. Le stationnement est disponible à l’arrière (environ cinq places), mais sans accès arrière et non pavé, ce qui peut être glissant en hiver. Dans l’ensemble, un séjour charmant dans un hôtel patrimonial avec de bonnes commodités, une communication rapide et beaucoup de caractère. Un solide 4 étoiles — j’y retournerais volontiers.

Room was spacious and clean. The location is ideal to explore the city and the area outside the fortifications. Kettle, coffee maker both available. Clean towels and nice bedding. Has an old character to the entire hotel. Well secure with safety codes and wifi.

We Loved it!