Ocean Dream Cancun by GuruHotel

Explore Ocean Dream Cancun by GuruHotel
7.6
Pleasant
From 1,033 reviews
Cleanliness

7.8

Room Comfort

7.6

Service and Facilites

7.8

Traveler Reviews Ocean Dream Cancun by GuruHotel

Number of reviews per page
20
40
Top reviews
Juan
icon-with Children
with Children
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Nice basic and affordable place to stay
Angela
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Loved this beachfront hotel. Very secure and regulated entry made us feel safe. The staff were great and attentive. Beautiful pool and areas to lounge by the pool and on the beach. Great poolside snacks and bar. Proximity to great restaurants is fantastic.
Thomas
icon-with Friends
with Friends
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

When looking for hotels to enjoy our spring break, Ocean Dream stood out to us as being a safe, clean, and centralized. Initially, we had 9 people, so I booked 3 rooms for 3 people that fit 4 people each, for a total of 12. Upon arrival, we were charged an extra $240 for having 3 extra people, which is my fault for not reading the fine print, but kind of ridiculous considering the rooms were never arranged for the 3 extra residents. None of the rooms ever received additional beach towels or shower towels, but were charged the extra $240. Secondly, 2 of the rooms contained ants that would climb up onto the counters and eat our food. The room service was good, although a couple of us lost some expensive clothing items that we know were in the room before the maid came by. Additionally, half of my room's shower door was missing, resulting in water covering the entire bathroom floor, which led to water, sand, and dirt being tracked into the bedroom area. As if the missing clothes, sopping wet floors, and bugs in the room wasn't enough, our stay only managed to get worse. One of our friends had an incident on the beach where he fell, which required him to be sent to the hospital. After the hotel heard about it, they sent someone to his room to KICK US OUT. They demanded that we leave because it could backfire on them or that we were to pay them $100 or they would involve the police. We complied out of fear and shock. This experience utterly disgusted us and won't ever be
Read More
Timothy
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Nice room near strip, on the beach. Dining and shopping options close by. Staff very helpful. Only issues I had were that hot water ran out too fast and had issues with high speed internet after first day. Other than that, it was a great experience .
Oscar
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Nice
vanessa
icon-Family
Family
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

I loved the room. The best part was the ocean view, breathtaking. There were 2 downfalls though. The shower was cold and the toilet was clogged. After reading the multiple signs, not throw paper in toilet, it was still clogged. And the receptionist didn't really explain much about the hotel, as far as how to get to the room, if there is an elevator or stairs, room service or other amenities in the building. Basically, if I didn't ask, I wouldn't know. But overall, I enjoyed my stay.
Read More
Jake
icon-Family
Family
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Ocean view room was nice, clean property, staff were helpful where they could be
Phyllis
icon-with Partner
with Partner
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The room looked over the beach. Very nice view of the ocean. Nice large king bed, very comfortable. Lots of hot water in the shower. Did not deal with the hot tub. Room was large and comfortable. Staff was sufficient.
Kashin
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Love this place perfect location
Juanita
icon-with Friends
with Friends
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Ocean view was awesome, beach was lovely
Brandon
icon-with Friends
with Friends
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great location, friendly staff
Stephen
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Ocean view, location, friendly and helpful staff.
Ma del Carmen
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Great spot to stay restaurant and clubs are like 2 to 3 minutes walking
Leonard
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Great locations, ocean view is perfect. Staff are welcoming and professional. Highly recommended.
Joann
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Beautiful view. Great value. Very clean.Would stay here again.
Ma B. Beltran
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Clean and amazing service!
Fr Stephen
icon-
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

A small glitch on the housekeeping and the restaraunt price was a bit over the top -- otheise very good Very nice staff including housekeepers, building personnel, wait staff -- always very polite and pleasant
Arnaldo
icon-with Friends
with Friends
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Hot water , cleaning
lilia
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Excellent location and beautiful views.
Pamela
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Our stay was great!!! Only a few things missing..This resort is not handicapped equipped..no railings at all in one pool, no railings on stairs ro beach..Food was okay ..not really hot either time...Service was goo and bad..Sometimes they were so busy they couldnt keep up...Room was good..bed was hard..We would atay again if no other choice...Thank you to Tomas for taking great care of us with food and drinks!!!!
Read More
Number of reviews per page
20
40

Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
Copyright © 2026 Traveloka. All rights reserved