ibis Makassar City Center

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Overall Ratings & Reviews ibis Makassar City Center

Traveloka (3,434)
Other sources (27)
8.5
Very Good
From 3,434 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.5

Meal

8.3

Location

8.7

Service and Facilites

8.5

People often mention about ibis Makassar City Center
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Staff Friendliness (64)
Bedroom (63)
Ambiance (60)
Hotel Area (60)
Bathroom (58)
Accessibility (54)
Surroundings (53)
Distance to City Center (52)
Room Space (44)
Check-in/out Time (43)
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Traveler Reviews ibis Makassar City Center

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Customer reviews
Fitra A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 day(s) ago
I stay here often. It's affordable and comfortable. It's close to everything.
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W***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
goooooooooooooooooooooooooooooooooooooood
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Accommodation's Reply
17 Jul 2026
Dear Valued Guest, We greatly appreciate your feedback regarding your stay at ibis Makassar City Center. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Guest Experience Team
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Ayu l.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
During my business trips, this hotel has always been my top choice due to its consistent excellent service. Staying here always leaves me feeling comfortable and pleasant. My special appreciation goes to the Front Office team, especially Mahathir and Fathir, who demonstrate exceptional professionalism. Both have excellent hospitality skills, always offering a warm, friendly greeting, being responsive, and readily assisting guests with every need. Their service truly reflects the standards of excellence and is one of the added values of this hotel. I also thoroughly enjoyed my culinary experience. The breakfast menu, especially the scrambled eggs served with vegetables, was delicious, fresh, and consistent every time I stayed. As a constructive feedback, I hope the room cleanliness can be further improved, particularly with regard to several details that require more attention to optimize the quality of the rooms. With improvements in these areas, I am confident that the stay will be even more perfect. Overall, this hotel offers excellent service, comfort, and quality. Thank you to the entire team for their dedication and hard work in providing a memorable stay. Overall, everything is perfect, and I look forward to staying here again on my next business trip. Rachmat H
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Accommodation's Reply
17 Jul 2026
Dear Ms. Ayu Ai, We greatly appreciate your feedback regarding your stay at Ibis Makassar City Centre. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Customer Experience Team
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A***u
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
During my business trips, this hotel has always been my top choice due to its consistent excellent service. Staying here always leaves me feeling comfortable and pleasant. My special appreciation goes to the Front Office team, especially Mahathir and Fathir, who demonstrate exceptional professionalism. Both have excellent hospitality skills, always offering a warm, friendly greeting, being responsive, and readily assisting guests with every need. Their service truly reflects the standards of excellence and is one of the added values of this hotel. I also thoroughly enjoyed the culinary experience. The breakfast menu, especially the scrambled eggs served with vegetables, was fresh and consistently delicious every time I stayed. As a constructive feedback, I hope the room cleanliness can be further improved, particularly with regard to several details that require more attention to optimize the quality of the rooms. With improvements in these areas, I am confident that the stay will be even more perfect. Overall, this hotel offers excellent service, comfort, and quality. Thank you to the entire team for their dedication and hard work in providing a memorable stay. Overall, everything is perfect, and I look forward to staying here again on my next business trip.!! - Rachmat H
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Accommodation's Reply
17 Jul 2026
Dear Valued Guest, We greatly appreciate your feedback regarding your stay at ibis Makassar City Center. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Guest Experience Team
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Normawati S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Friendly staff, spacious rooms, impressive & recommended 🙏🤗
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Accommodation's Reply
17 Jul 2026
Dear Ms. Normawati S, We greatly appreciate your feedback regarding your stay at Ibis Makassar City Centre. We are always delighted to receive positive feedback. We will share your comments with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Customer Experience Team
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B***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
If possible, please don't use torn towels.
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Accommodation's Reply
17 Jul 2026
Dear Valued Guest, Thank you for your feedback regarding your stay at ibis Makassar Downtown. We apologize for any inconvenience caused and for not being able to meet your expectations. We value your valuable feedback and will take necessary steps to prevent similar issues from recurring. We are committed to consistently providing high-quality service and will do our best to ensure your satisfaction on your next stay. We look forward to welcoming you again. Please contact us regarding your next stay. Thank you. Customer Service.
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N***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
I stayed here for 4 hours. Strategic location, great cleanliness, friendly service. Unfortunately, there was no doormat in the room. They said they were out of stock.
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Accommodation's Reply
17 Jun 2026
Dear Valued Guest, We greatly appreciate your feedback regarding your stay at ibis Makassar City Center. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Guest Experience Team
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Z***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
Near the starting point of the Makassar Half Marathon.
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Accommodation's Reply
06 Jun 2026
Dear Valued Guest, We greatly appreciate your feedback regarding your stay at ibis Makassar City Center. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Guest Experience Team
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Andi I. R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 9 week(s) ago
Not bad... but the downside is there's no soap in the bathroom... I want to call the operator but the room phone number can't be used... I got the 10th floor...
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1 people find it helpful
Accommodation's Reply
04 Jun 2026
Dear Valued Guest, We greatly appreciate your feedback regarding your stay at ibis Makassar City Center. We always welcome positive feedback. I will share your comments with our team. I am confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Guest Experience Team
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kika a. p.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
The door lock was broken, but it was fixed, even though I had to remind them twice. Some of the lights were out, but they weren't fixed until we got home. Luckily, we were pretty tired, so it didn't affect our comfort much.
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Accommodation's Reply
05 Jun 2026
Dear Ms. Akika A.P., Thank you very much for sharing your experience at the Ibis Hotel Makassar City Centre. We sincerely apologize for any inconvenience caused and for not being able to meet your expectations. We take your feedback seriously and will take steps to improve our services to prevent similar issues from recurring. We are committed to consistently providing high-quality service and will do our best to ensure your satisfaction on your next stay. We hope to welcome you back again. Please contact us if you have any questions regarding your booking. Thank you, General Manager.
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A***g
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 10 week(s) ago
Nice and pleasant. Clean and tidy.
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Accommodation's Reply
04 Jun 2026
Dear Valued Guest, We greatly appreciate your feedback regarding your stay at ibis Makassar City Center. We always welcome positive feedback. I will share your comments with our team. I am confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Guest Experience Team
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A***n
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
The hotel staff is friendly and very helpful.
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Accommodation's Reply
04 Jun 2026
Dear Valued Guest, We greatly appreciate your feedback regarding your stay at ibis Makassar City Center. We always welcome positive feedback. I will share your comments with our team. I am confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Guest Experience Team
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Ika F.
icon-Medical
Medical
icon-origin-TRAVELOKA
8.2
/10
Reviewed 10 week(s) ago
It's actually comfortable, and the housekeeping is also spotless. Although it's an older hotel, it's still well-maintained. It's just that the bathroom design is a bit of a mixed bag, though.
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Accommodation's Reply
20 May 2026
Dear Mr./Ms. Ika F., We greatly appreciate your feedback regarding your stay at Ibis Makassar City Centre. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Customer Experience Team
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F***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 14 week(s) ago
Comfortable, strategic location, clean and friendly staff
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Accommodation's Reply
25 Apr 2026
Dear Valued Guest, We greatly appreciate your feedback regarding your stay at ibis Makassar City Center. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Guest Experience Team
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A***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 14 week(s) ago
The service is very good, the location is very close to Losari Beach, it is nice for a morning walk to CPI, the price is affordable.
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+4
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Accommodation's Reply
25 Apr 2026
Dear Valued Guest, We greatly appreciate your feedback regarding your stay at ibis Makassar City Center. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Guest Experience Team
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MUHAMMAD I. N.
icon-origin-TRAVELOKA
6.2
/10
Reviewed 15 week(s) ago
The water tap was off, leaking non-stop. The AC was blazing hot even though it was set to the coldest setting. The room smelled strongly of cigarettes. I could have gotten a smoking room, but it wasn't. The mattress was rickety. The floor tiles looked like they were about to burst and expand upwards.
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Accommodation's Reply
02 May 2026
Dear Mr. Mohammed, Thank you very much for taking the time to share your feedback regarding your stay at ibis Makassar City Centre. We apologize for any inconvenience and for the fact that your expectations were not met. We will take your feedback seriously and take appropriate action to prevent similar issues in the future. We are committed to providing high-quality service at all times, and we will do our best to ensure your satisfaction on your next stay. We hope to welcome you back again. Please contact us regarding your next stay. Thank you, Customer Experience Department.
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David F.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 15 week(s) ago
Strategic location, comfortable, friendly staff.
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1 people find it helpful
Accommodation's Reply
22 Apr 2026
Dear David, We greatly appreciate your feedback regarding your stay at Ibis Makassar City Centre. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Customer Experience Team
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M***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Great. Very satisfied with the hotel service.
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2 people find it helpful
Accommodation's Reply
22 Apr 2026
Dear Valued Guest, We greatly appreciate your feedback regarding your stay at ibis Makassar City Center. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Guest Experience Team
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Verified Traveler
icon-origin-TRAVELOKA
6.7
/10
Reviewed 17 week(s) ago
My towel was not clean, and overall, the hotel needs improvement.
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Accommodation's Reply
22 Apr 2026
Dear Our Guest, Thank you for taking the time to tell us about your experience at the ibis Makassar City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Experience
w***a
icon-origin-TRAVELOKA
8.0
/10
Reviewed 17 week(s) ago
The room smells damp and has lots of ants, that's the only downside.
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1 people find it helpful
Accommodation's Reply
22 Apr 2026
Dear Valued Guest, Thank you for taking the time to share your feedback. I hope you had a better experience during your stay yesterday, but from comments like this, we will learn from and improve. We strive to provide an excellent guest experience, and in this case, we clearly did not meet expectations. If you would give us the opportunity to serve you again, I assure you that we will do our best to provide the same outstanding hotel experience that many of our guests enjoy. Sincerely, Guest Experience Team
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