ibis Makassar City Center

Explore ibis Makassar City Center
8.5
Very Good
From 3,396 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.5

Meal

8.2

Location

8.7

Service and Facilites

8.5

People often mention about ibis Makassar City Center
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Bedroom (61)
Staff Friendliness (60)
Ambiance (57)
Hotel Area (57)
Bathroom (56)
Accessibility (53)
Distance to City Center (50)
Surroundings (50)
Check-in/out Time (42)
Room Space (42)
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Traveler Reviews ibis Makassar City Center

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40
Customer reviews
Z***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
Near the starting point of the Makassar Half Marathon.
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Accommodation's Reply
06 Jun 2026
Dear Valued Guest, We greatly appreciate your feedback regarding your stay at ibis Makassar City Center. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Guest Experience Team
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Andi I. R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
Not bad... but the downside is there's no soap in the bathroom... I want to call the operator but the room phone number can't be used... I got the 10th floor...
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1 people find it helpful
Accommodation's Reply
04 Jun 2026
Dear Valued Guest, We greatly appreciate your feedback regarding your stay at ibis Makassar City Center. We always welcome positive feedback. I will share your comments with our team. I am confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Guest Experience Team
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kika a. p.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
The door lock was broken, but it was fixed, even though I had to remind them twice. Some of the lights were out, but they weren't fixed until we got home. Luckily, we were pretty tired, so it didn't affect our comfort much.
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Accommodation's Reply
05 Jun 2026
Dear Ms. Akika A.P., Thank you very much for sharing your experience at the Ibis Hotel Makassar City Centre. We sincerely apologize for any inconvenience caused and for not being able to meet your expectations. We take your feedback seriously and will take steps to improve our services to prevent similar issues from recurring. We are committed to consistently providing high-quality service and will do our best to ensure your satisfaction on your next stay. We hope to welcome you back again. Please contact us if you have any questions regarding your booking. Thank you, General Manager.
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A***g
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 3 week(s) ago
Nice and pleasant. Clean and tidy.
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Accommodation's Reply
04 Jun 2026
Dear Valued Guest, We greatly appreciate your feedback regarding your stay at ibis Makassar City Center. We always welcome positive feedback. I will share your comments with our team. I am confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Guest Experience Team
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A***n
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The hotel staff is friendly and very helpful.
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Accommodation's Reply
04 Jun 2026
Dear Valued Guest, We greatly appreciate your feedback regarding your stay at ibis Makassar City Center. We always welcome positive feedback. I will share your comments with our team. I am confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Guest Experience Team
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Ika F.
icon-Medical
Medical
icon-origin-TRAVELOKA
8.2
/10
Reviewed 4 week(s) ago
It's actually comfortable, and the housekeeping is also spotless. Although it's an older hotel, it's still well-maintained. It's just that the bathroom design is a bit of a mixed bag, though.
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Accommodation's Reply
20 May 2026
Dear Mr./Ms. Ika F., We greatly appreciate your feedback regarding your stay at Ibis Makassar City Centre. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Customer Experience Team
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F***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
Comfortable, strategic location, clean and friendly staff
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Accommodation's Reply
25 Apr 2026
Dear Valued Guest, We greatly appreciate your feedback regarding your stay at ibis Makassar City Center. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Guest Experience Team
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A***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
The service is very good, the location is very close to Losari Beach, it is nice for a morning walk to CPI, the price is affordable.
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+4
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Accommodation's Reply
25 Apr 2026
Dear Valued Guest, We greatly appreciate your feedback regarding your stay at ibis Makassar City Center. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Guest Experience Team
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MUHAMMAD I. N.
icon-origin-TRAVELOKA
6.2
/10
Reviewed 8 week(s) ago
The water tap was off, leaking non-stop. The AC was blazing hot even though it was set to the coldest setting. The room smelled strongly of cigarettes. I could have gotten a smoking room, but it wasn't. The mattress was rickety. The floor tiles looked like they were about to burst and expand upwards.
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Accommodation's Reply
02 May 2026
Dear Mr. Mohammed, Thank you very much for taking the time to share your feedback regarding your stay at ibis Makassar City Centre. We apologize for any inconvenience and for the fact that your expectations were not met. We will take your feedback seriously and take appropriate action to prevent similar issues in the future. We are committed to providing high-quality service at all times, and we will do our best to ensure your satisfaction on your next stay. We hope to welcome you back again. Please contact us regarding your next stay. Thank you, Customer Experience Department.
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David F.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
Strategic location, comfortable, friendly staff.
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Accommodation's Reply
22 Apr 2026
Dear David, We greatly appreciate your feedback regarding your stay at Ibis Makassar City Centre. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Customer Experience Team
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M***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Great. Very satisfied with the hotel service.
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2 people find it helpful
Accommodation's Reply
22 Apr 2026
Dear Valued Guest, We greatly appreciate your feedback regarding your stay at ibis Makassar City Center. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Guest Experience Team
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Verified Traveler
icon-origin-TRAVELOKA
6.7
/10
Reviewed 10 week(s) ago
My towel was not clean, and overall, the hotel needs improvement.
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Accommodation's Reply
22 Apr 2026
Dear Our Guest, Thank you for taking the time to tell us about your experience at the ibis Makassar City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Experience
w***a
icon-origin-TRAVELOKA
8.0
/10
Reviewed 10 week(s) ago
The room smells damp and has lots of ants, that's the only downside.
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1 people find it helpful
Accommodation's Reply
22 Apr 2026
Dear Valued Guest, Thank you for taking the time to share your feedback. I hope you had a better experience during your stay yesterday, but from comments like this, we will learn from and improve. We strive to provide an excellent guest experience, and in this case, we clearly did not meet expectations. If you would give us the opportunity to serve you again, I assure you that we will do our best to provide the same outstanding hotel experience that many of our guests enjoy. Sincerely, Guest Experience Team
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Sahidunzuhri
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Overall, it was comfortable and clean. However, the towels I received were worn and rumpled, brown in color.
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Accommodation's Reply
22 Apr 2026
Dear Mr. Zahid Souhri, Thank you for taking the time to share your feedback. We hope you had a better experience during your stay yesterday, but from comments like this, we will learn from and improve. We strive to provide an excellent guest experience, and in this case, we clearly did not meet expectations. If you would give us the opportunity to serve you again, we assure you that we will do our best to provide the same excellent experience that many of our guests enjoy. Sincerely, Guest Experience Team
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R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 12 week(s) ago
Check-in was 9 hours late due to a delayed flight, but I was still served in a friendly manner, got a room with a view facing the dome mosque... Masya Allah, really... Like it.... Keep room 717, gezzzz... The view is really cool.
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2 people find it helpful
Accommodation's Reply
23 Mar 2026
Dear Valued Guest, We greatly appreciate your feedback regarding your stay at ibis Makassar City Center. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Guest Experience Team
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taufik a.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 18 week(s) ago
The rooms are clean, comfortable, and close to the city center and culinary delights.
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1 people find it helpful
Accommodation's Reply
20 Feb 2026
Dear Valued Guest, We greatly appreciate your feedback regarding your stay at ibis Makassar City Center. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Guest Experience Team
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F***i
icon-origin-TRAVELOKA
6.6
/10
Reviewed 19 week(s) ago
Pay attention to the cleanliness of the bathroom again
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Accommodation's Reply
20 Feb 2026
Dear Valued Guest, Thank you very much for sharing your valuable feedback regarding ibis Makassar Downtown. We apologize that we were unable to meet your expectations. We are committed to providing high-quality service and will do our best to make your next stay more enjoyable. We hope to welcome you back soon. Please contact us if you have any questions during your stay. Thank you. Sincerely, General Manager
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
The hotel staff is very friendly, the check-in and check-out process is fast, and the service for storing items in the freezer is also very good.
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Accommodation's Reply
20 Feb 2026
Dear Valued Guest, We greatly appreciate your feedback regarding your stay at ibis Makassar City Center. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Guest Experience Team
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B***U
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
The hotel staff is very friendly & nice
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1 people find it helpful
Accommodation's Reply
29 Jan 2026
Dear Valued Guest, We greatly appreciate your feedback regarding your stay at ibis Makassar City Center. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Guest Experience Team
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Anasthasya S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
Nice hotel Near the beach Clean rooms and cool AC
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Accommodation's Reply
24 Jan 2026
Dear Ms. Anastasya S, We greatly appreciate your feedback regarding your stay at Ibis Makassar City Centre. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Customer Experience Team
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Number of reviews per page
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