Fantastic room, really helpful staff and great location

The room and bathroom were spotless and the staff were very friendly and helpful. The property is just around the corner from the metro station and super convenient for restaurants and nightlife.

Location is fantastic. An easy 3-5 minute walk from the metro station and you’re right in the middle of Casco Viejo. Front desk staff was amazing. Cleaning supplies used have an over-powering odour. Those sensitive to scents might want to avoid. And the room was sweltering. Ceiling fan helped a lot.

Great property for the price! It's centrally located and within walking distance to everything like restaurants, shops, and main attractions. Clean, comfortable, and convenient. Highly recommended for anyone looking for value and location!

Arenal Suites is a great place to stay, super clean and very comfortable. The staff were very helpful and professional.

Loved the area near everything. Great room. The only downside is that it didn’t have air conditioning but at least it had a fan.

Very good and superb location close to alot of sites

Absolutely fabulous location. Couple of minutes walk to the piazza. The underground is less than a minute walk. Lots of bars and food places. The hotel is spotless. Staff are lovely. And that bed. Oh my word, I wanted to take it with me to the next hotel! Most comfortable hotel bed I’ve slept in for a long time. Thoroughly enjoyed our stay. The stairs are not for the faint hearted though!

Fantastic stay. Clean comfy and quiet.

The hotel was in the heart of Old Town. The room was modern but small. We were hardly there so no issue. Very friendly staff. If you're a walker its perfect. Taxis are close by, 5 min. Walk. All in all a lovely stay.

very clean and organized.

An old property with no lift, which did not bother us personally, but it may be an issue for the less mobile. Bedroom and bathroom were excellent.

Great value really. Considering it's the heart of the city couldn't have asked for more. Clean and in general looking good.

Great location room very clean comfortable but room we were in bit clostathobic,and stairs to walk up to first floor.

Good

Great location, lots of eateries around, 2 minutes walk to the metro and walkable to most attractions in central Bilbao. Very clean and spacious room. However, no kettle or any tea/coffee facility in the room which was a bit disappointing.

Very friendly and helpful staff. Unit was modern and clean. Windows were very soundproof. Very centrally located. Great stay.

Great location of hotel.

Good bed, amazing shower, balcony overlooking the road and peace of mind for the duration of my stay --- could not ask for more. Everything in the city is in reasonable walking distance. Likely will return in a few days before heading back home.

A great location, walking distance to everywhere. Building is undergoing renovation so stairwell is dark and dingy, but don’t let this put you off…… rooms are fabulous, new and clean. Bathroom sparklingly clean, lots of hot water. Beds comfortable. Room very very quiet, no outside noise at all although street was bustling - very well insulated. Staff lovely and welcoming with good communication. A few things missing from room but I suspect these may come when renovation is complete. ie safe was locked (could have asked for it to be opened but it wasn’t a problem), no drinking glasses, a mini fridge for our water would be good and tea & coffee making would be really useful. Would definitely stay here again and would definately recommend due to location and comfort of room.