If I could give zero or negative stars I would. I booked two nights staying while visiting iguazu fall. The whole experience from beginning to end was terrible. When I checked it, it took the front desk 30 mins frantically going through computers records while I was trying to figure out what the problem but nobody even acknowledged that I was standing right in front of them asking questions. After finally checked in, I found that my room had a broke bed light that was flashing every 2 seconds the entire night even after I turned it off. The ac was so loud I felt like I was living right next to the airport runway. The WiFi was impossible to connect. I called front desk but they refused to send anyone to come take a look. I didn’t sleep the whole night, the room was so humid, all the bedding was damp. The next day I went to front desk asking if I could change a room and was told they were fully booked, then I asked if they could send someone to fix the ac and light, they were annoyed and said it was fixed already. I went back to my room at night and the light was fixed but the ac was even louder with weird noise every 5 mins, the whole room smelled like toilet. I had to put my headset in the whole night an try not to breath hard. Needless to say, another restless night. The facility itself is outdated and lack of maintenance, the staffs were rude and unhelpful. For the price range I was sure hoping for a better experience. Please for your own sake, don’t come here.
