I want to stay at Illira again. Best of luck to Illira. ⭐⭐⭐⭐⭐

The room was clean, the air conditioning was cool, the bed was comfortable, and there was a balcony with a pool view. The pool was clean and refreshing, and the staff was very friendly. I will definitely stay here again.

Staying at Illira Lite Praya Lombok was truly satisfying! Its location is super strategic, just 5 minutes from Lombok International Airport, so you don't have to worry about missing your flight. You get a free airport shuttle in the morning 😎

Yesterday, we received a surprise room upgrade from the GM, thank you so much 🩷. The room was more spacious, clean, fragrant, and very comfortable with a pool view.

Very beautiful hotel close to the airport.

Very nice hotel close to the airport. Just confused about the pricing since it fluctuates a lot, but overall love the experience I got.

When I first entered the hotel lobby, my husband commented, "It was scary," but I refuted that, seeing as the hotel reviews indicated that all the guests were generally satisfied. The lobby was comfortable, cool, and breezy. Some of the staff were wearing white shirts, likely interns. Check-in was a bit of a wait, as the receptionist seemed overwhelmed with the influx of guests. After checking in, we had to take the stairs because our room was on the second floor. The elevator was reportedly under repair. However, when my husband saw the elevator doors, there were cobwebs, indicating that the elevator hadn't been used for a long time. Then, on our way to our room, we passed through a grimy corridor, with many rooms in disrepair. Upon entering the room, I could accept the situation, considering the price. However, the toilet was extremely dirty. Less than 30 minutes later, we decided to check out and move to another hotel in Mataram City, even though we had to return to the airport the next morning.

I stayed here for the MotoGP event, and I really hope this review reaches the hotel owner. The hotel actually has great potential! It’s close to the airport, has a lovely pool, and a nice three-story building with plenty of rooms. However, I was surprised to hear from the staff that the elevator hasn’t been working for three years! The shower water pressure was also weak and inconsistent, making it difficult to wash my hair. The food could definitely taste better too. I hope the owner pays more attention to these issues, especially the elevator, which is an essential hotel facility. You already have a great property in a strategic location. It would be a shame not to maintain it properly. After all, good facilities and guest satisfaction are key to long-term business success. Thanks, and I hope to see some improvements in the future!

A very unpleasant experience at this hotel. When I checked in, the elevator was broken. Luckily, there was an employee who could carry my suitcase up to the 3rd floor. Then I asked, how can I get it down at 4 am tomorrow? Because I have to go to the airport. The receptionist said yes, ma'am, just call the receptionist later. I called the receptionist past 4 am and no one answered. I tried several times but no one answered. Finally, I carried my suitcase down from the 3rd floor myself using the stairs. When I arrived at the reception, there was no officer on duty. Finally, I went to the security post, woke the security guard to wake the receptionist. Is this hotel service? Besides, the hotel room was not clean, especially the bathroom. The TV remote couldn't be turned down. I attached a photo here.

The staff is very friendly and helpful, the rooms are clean, and the airport is easy to access 👌🏼

Check-in at 1 a.m. because I just got back from Sumbawa, the receptionist was asleep, and it was difficult to wake her up. The atmosphere was scary, dim, the elevator was broken, and the corridors were dim. The towels were torn and stained with yellow. There were cockroaches in the bathroom. Spiderwebs everywhere. Highly not recommended for single female travelers. My friend in the room downstairs was greeted by the invisible occupant, and ended up moving to my room, sleeping with me. I booked a room with free airport drop-off, but was asked to pay again because the free one was based on their schedule, not our flight's. As a result, I had to pay again.

The hotel is great, but unfortunately, the service is very poor. I stayed there on August 20, 2026, for one night as a transit hotel. 1. There is an elevator, but it didn't work, so I had to use the stairs to get to my room with quite a lot of heavy luggage. There was no staff to help. 2. Calling the front desk and room service was difficult. Several calls went unanswered, so I had to go down to the front desk. 3. The torn sheets were still used as a headboard. 4. The toilet was dirty and the floor was slippery. 5. This was the most dangerous part, in my opinion. At 10:00 PM, when it was time to rest, someone suddenly opened my room, and it was a different gender than me. After complaining to the hotel by phone, we learned that the person was the previous guest who had checked out but hadn't returned the key. We both felt violated, and we felt uneasy all night. The information we received over the phone stated that there was only one card (the one we were holding) and that the other, held by the previous person, had been reset. However, when the training staff delivered it, it turned out that the one card that had been reset was still usable. Please improve the system and security. What if we were asleep and someone broke in? If something went missing, how would the hotel compensate us? Even when we asked to meet with the hotel's senior representative (not the intern who knew nothing), they refused to meet us. Honestly, we were very disappointed and couldn't rest at this hotel.

The hotel staff were very friendly upon check-in, and the service was excellent. The price was affordable and close to the city center. My stay here was a pleasant one. Highly recommended for couples, family, or friends.

Okay, all good. Friendly, polite, helpful.

There were cockroaches in the room, and the soap dispenser had a spider web that hadn't been cleaned. The toilet seat was dirty and should have been replaced. However, it is closer to the airport.

I stayed here for an early flight, so I chose a location close to the airport. The room was dirty, as if it hadn't been cleaned in a while. It was full of dust, especially under the bed and in the dirty bathroom, with cobwebs. The cupboard was dusty, and the AC remote was broken. The breakfast menu was limited, and there was no staff. It seemed the hotel was understaffed, making it seem neglected.

Recommended for those looking to stay overnight due to its proximity to the airport. The rooms are comfortable, and there's even a swimming pool.

The room wasn't great. The phone in the room didn't work. I tried calling the restaurant, but the receptionist couldn't get through. The elevator was disabled. The bathroom was full of water mold, which made me not feel like taking a shower. However, you can order food, although the selection is limited and not very filling. The staff is friendly, and the airport pick-up/drop-off is free.

Overall was good. Even though the water in the bathroom was a little bit stuck. The staff are awesome.

The bathroom was lacking in cleanliness, and the pillows and mattress were somewhat smelly. The hotel service staff was lacking, especially at breakfast.