C***n
9.3
/10
Reviewed 97 week(s) ago
I deducted a little bit of points for cleanliness. On the first day I went in, there was a dead insect on the floor in front of the TV. Other than that, it was okay.
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Accommodation's Reply
02 Sep 2025
Dear valued guest (C***n),
Thank you for your feedback, and please accept our sincere apologies for the oversight regarding cleanliness during your arrival. We strive to maintain high standards, and we're truly sorry that a dead insect was present in the room—it’s not the experience we want any of our guests to have.
Your comments have been shared with our housekeeping team to ensure this does not happen again. We're glad to hear that the rest of your stay was satisfactory, and we appreciate you bringing this to our attention.
We hope to have the opportunity to welcome you back and provide a flawless experience next time.
Warm regards,
Citadines Grand Central Sri Racha Team.







