This hotel is very tired. There’s no lift so you are carrying your luggage to the third floor. HOWEVER you do get fantastic service and the food is incredibly good. This is my fall back hotel if other hotels in town are full.

Good value for money stay with plenty of secure free parking. Rooms were spotless & comfortable & the staff friendly & helpful, I’d happily stay here again

Everything was up to standard from the quality and cleanliness of the room to the staff.

Excellent room and good food at a reasonable price

Breakfast was excellent, room was clean

Clean room , great breakfast

Good menu for breakfast Efficient service

Large bathroom, good amenities, great breakfast with lovely staff.

The hotel gave a bad vibe upon arrival. Car park was dismal and reception staff admitted they had experienced break ins. Room was not clean with previous occupants poo waiting to greet us in the toilet. Having stayed in some rare hotels in the past in war zones and third world countries, this place really does rank as the worst. Despite it being late and pre-booked, we chose to leave and stay elsewhere. Certainly would not recommend.

Very nice large room and bathroom. Appreciated the availability of tea, coffee, milk and biscuits on every landing Service and food at breakfast was excellent

Great Breakfast , staff friendly and Room clean

Fantastic staff

Please make it more obvious that there are no lifts in the hotel and stairs are required to get to the building from outside and parking is on a steep hill etc. I am heavily pregnant and all of the above caused a lot of pain and distress.

Very nice hotel, Great stay. Good breakfast Thank you

Smallish room but lovely modern bathroom. Staff were lovely. Food ( breakfast and evening meal) were high standard. Grounds were lovely and in easy walking distance of Botanical Gardens. Excellent.

Wonderful staff and hotel. Good choice at Breakfast. My only gripe - and I mentioned it when I stayed last time is the pillows. They are awful and affected the quality of my night's sleep. For a minor adjustment this hotel would be superb. Thank you

The complimentary breakfast was very good, the room was clean and dinner was provided at the venue.

Large no of steps into hotel Very helpful and friendly staff Uncomfortable beds and strange flat pillows Very good breakfast

We stayed 2 nights and found the hotel clean and comfortable, though the shower wasn't very powerful. The hotel is located on the site of university accommodation and there was some late night/early morning noise and shouting from students returning from nights out but this was not too much of a problem. Our first breakfast was superb - hot, well presented, and extremely tasty, but on the second morning it was a little disappointing (perhaps a different chef?) - not quite hot enough, a little dry and over cooked, and less attractively presented. We ate in the bar one evening and found the food there to be of good quality and reasonably priced. Overall the staff were pleasant and helpful, though the reception staff seemed a little off-hand, especially at check-in. All in all we would recommend the hotel for a short stay.

Great hotel and we love the location and convenience of this hotel. The rooms are excellent and well appointed. This is a University hotel used for conferences and academic staff but it does cater to the public really well. Breakfast options are really good but we're beginning to note that the options are reducing in choice. The dining room should be updated and the lighting is very stark.