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Pros: The property is very close to the beach, very hard working staff, very polite. Con: very noisy, the location of the hotel didn't had any spaces for parking, the elevators wasn't working and they where very poor maintained. Poor quality and diversity of the dining. For 3star hotel is very poor . Thank you for the experience, but will not go back only if majors improvements will be made.

This place would be fine, if it weren't for the drunk tourists. I was there on a Saturday, and there was a group of men that would not stop knocking on my (and everyone else on the floor) door. At one point, they were running and throwing their bodies against all doors trying to get in. This happened at two points through the night, and included a passed out drunk person in the hall. I called the front desk multiple times. I think they either need security, or need to put keyed entry at the entrance. I understand this is the rowdy side of town, but you should at least be able to sleep without be harassed by drunk tourists.

Great location, walking distance to the beach, plenty of places to eat and drink, quiet or lively whatever your preference. About 40 minutes from the airport on the bus which was only 5 Euros or about 18 by taxi. Friendly staff at Reception. Bus Stop to and from the Airport literally yards away.

Nice Hotel! Clean and near the beach! For a week absolutly ok!

It was too noisy and my room was not very clean.

We haven’t checked in as we lost the cruise due a taxi strike and we got to the port 20 mins later than the cruise boat was closed and capt didn’t want to let us in, Expedia never sent us tickets or itinerary and nothing so max cruise was asking to contact u we r in spain now trying to catch the second city of the cruise however is unacceptable form Expedia the coordination to the cruise, I’ve sent an email to complain and haven’t heard anything from Expedia, I demand compensation for hotels and flights we have taken as this is not comunication from Expedia

Not a place to rest. The pool area dominated by partying teenagers. Mediocre food. Indifferent service. Very touristic zone.

Hotel service and food good, but hotel is old and they have problem with heating.

Good food and value for money, near the beach. Staff work hard and friendly

Staff very rude. It was overbooking at the hotel and staff ignored me. Staff give a choice: reacomodation to another worse hotel or sleep go away sleeping outdoors. Expedia didn't help me. I were speaking with expedia 1.5 hours and it didn't help. I was living in bad hotel at the ground floor.

supposed to be entertainment there was nothing.reception staff were excellent very helpful.area was ok close to beach and shops.also not far from palma.one of the staff who worked in the restaurant and bar was a real character she had people laughing.food was ok.great roof top pool.good for watching sunset.also good view of coast

Hotel nice but wrong clientele rowdy groups of Germans and Spanish youngsters

In keeping with many of the previous reviews , I must point out to potential travellers that this resort has become a bit like the 'The Magalluf for Germans' (I was here 25 years ago, and it was nothing like it is now) However , there are many, many, plus points I'd like to also point out , that might just sway you back in favour of going :- Hotel - Is relatively modern in style, and kept very clean and tidy. All staff (reception, dining, cleaning, bar) work extremely hard . Rooms are spacious with a decent balcony (though not much of a view) Large bathroom with walk-in shower , and hairdryer. Food - We found the standard to be pretty good - plentiful, fresh, and varied . Restaurant can get a bit busy at times (some of the younger folk tend to move around in large groups - if 2 or 3 groups come in it's a bit of a tsunami !) Facilities - Lovely pools , especially the rooftop one (no bar up there though) . Bar in lower pool is OK , as is the one on the ground floor which opens up at night. Entertainment is pretty low key (bit of bingo, karaoke, singer etc) Surrounding area - The immediate vicinity is not much to look at , but you don't have to go far to find what you're after - go down to the (lovely) beach, turn right and you will quickly find yourself in a 'blitzkreig' of large groups of German guys in the same T-Shirts drinking lots of beer inside or outside of German pubs singing German Songs.......whereas , if you go down to the beach and turn left you will

Great little hotel, best All inclusive food I’ve ever had but the drinks being served in tiny plastic cups is pathetic. Only one man on the bar at night meant queuing luckily for me I don’t drink and the Coke Zero was self service!! Would I go back to this hotel? Yes, but not in El Arenal it is a very German resort and as a British person we found we wasn’t catered for, next time I will go to palma nova, the hotel tho for the price was fab

First impressions - hotel reception area was always kept clean and tidy. All staff were helpful and friendly. Twin bedded room was average size - the wardrobe could do with having more hanging space and the Safe should have been positioned on one of the shelves NOT in the hanging space. Nice big patio doors in room - but would have been better with vertical blinds not 1 curtain as each balcony is overlooked - When the curtains are open to let in the light there is NO privacy. The rooftop pool was small with no facilities to get refreshments. Room cleaners did a good job - towels changed when placed in the bath each time and toiletries replaced as used. Room would benefit with Tea/Coffee making facilities and a small fridge as standard - not a charge of 39 euros. All inclusive - Breakfast, Lunch & Dinner - both of us were able to find something to eat at every mealtime - sometimes the meat wasn't great quality but edible. There was fresh fruit every day for dessert along with various puddings, cake, jelly, pannacotta, rice pudding and ice-cream. Isabel was friendly and the lady who kept replenishing the food trays worked very hard. The bar area is quite small. Drinks - only 2 plastic vending machine type cups allowed per person - these were used for all drinks. Hot chocolate machine did not work once and when ordering hot chocolate and brandy it was classed as 2 drinks - so had to queue again for partners drinks.

I would rate it as a good 3* hotel. Not much for families but great for singles/couples. Rooms were basic, food was always nice and a choice. Not any entertainment. Beach close by just a short walk.

1. Comfort: We had air-con the first night and it was quite alright. Second day back after spending the day down the beach they have changed the air-con to hot air only. Hot air in the last few days in April! I slept with a sweaty back at 24'c out! We requested them to change it back to cold air and the receptionist told us to "just turn the air-con off" if it was hot. Well the air-con has hot or cold air settings built in I dont get why has it got to be hot air only, this is so backward! 2. Noisy: This hotel has 90% of its guests as Spanish seniors. They hold activities in the lobby at night and it gets noisy! With balcony door shut (we lived on 4/F), we could hear them talking all the time. Also, it faces a road and a bus stop we always get waken up by 7:30am, and you know what it means, no air con and cant open the doors, it was horrible! 3. Bedding: Pillows were horribly flat, make sure you request an extra 4. Location: 3 mins walk down to the beach and all the pubs, it was really straightforward and no map required 5. Food: It was alright, would not wave about it, wish I knew drinks (even juice) was not included for half board 6. Pool: Loved the rooftop one, the other one was quiet. I wish the bar was open though! 7. Reception: The lady didn't speak English well but it was enough to communicate. Otherwise the two other male staff were extremely friendly and cheerful! 8. Shower: Temperature isn't stable - gets too hot and too cold randomly

It was ok. My first trip to majorca the shoping is close the beach is close. No complaints. I really liked the roof top pool. And food was good to.

Probably is an upper 3 star. The lifts are somewhat dated and small but otherwise the amenities are good, with a medium-size deep pool on the roof. 2nd storey pool and environment are also good as are the meals. Only drawback was that, although the booking specified a room with balcony, it was without balcony and small. This was because of heavy booking and being only a single occupant. The beach area is very crowded and noisy at night compared with the Northern half of Playa de Palma Beach.