Front desk was exceptional. The food service was indeed very excellent. I was very satisfied

Not clean

- Nice staff - Good Pool, clean not so deep good for all ages - Nice location with private parking - The options at breakfast were so limited - Not good value for money

It was ok for the price

Wish the pool opened at 7am!

Great place to stay in and spend vacation

They give kids swimming lessons so the pool is always crowded and the water is dirty it looks yellowish also there’s a power outage everyday for couple hours

Staff good , easy check in , room

Friendly and very helpful staff who go out off their way. Clean and good size rooms.

The hotel is still stuck in the 70s. There is a very long walk from reception to the rooms, the lifts would barely work and the place was quite noisy when trains went by.

Not so good don’t go to this hotel

Dirty nasty Should be taking off hotels.com you guys are better than this

It was a nightmare. I lost 2 nights of my money. I checked in another hotel.Aifu was a nightmare, AC never worked, TV never worked. Bathroom shower is so tiny after shower bathroom floor was flooded. Just one towel for 2 guests. Not happy losing my money, but I do not recommend this hotel to anyone. Not enough lighting

Nice staff, clean hotel and reasonable food. I liked my stay

There is wi-fi in the rooms, but without internet...fake network

good place

I travelled with my friend. - Door lock was not working - WiFi connecred but not working - Electricity was not working in half of the room when we first moved in, then an engineer helped to run it but the telephone still did not work. - We were unable to call the reception, room service, or kitchen because the telephone was not working. - There was no kettle at the room (contrary to my last visit). - In the 2nd day, the hospital staff again disconnected half of the room Electric (centrally) so the fridge stopped working and our sea food meals in the fridge became spoiled. - Food options are OK but the quality is bad. - The Tang orange juice smells old bad (like fermentation). - The beans smell old in taste. - Foods of previous days should not be served to guests. - My friend found bugs (insects) on his bed. - No mini bar as stated here in Hotels.com - No kettle was found in the room (unlike my previous visit in 2018) - It is a complete waste of money and does not deserve even 1/10 of rating.

Staff very friendly. Was a grand hotel in its day. A little past its prime. The pool was not open which we did not know until after we had checked in. Was a great disappointment to our kids. But an okay value for your money. Personally, I think that Alexandria is overpriced. You will pay a premium to stay in Alex compared to Hurgada and other beach destinations so if you are looking for a beach I would recommend the Red Sea.

The hotel was minimally staffed due to the pandemic. All I can say is you get what your pay for as their day rate is quite low.

Very bad hotel and I don’t recommend it for anyone