Alexandre
2.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
My flight got delayed and I ended up arriving late at night. Not only i messaged them trough whatsapp and via hotel.com, as soon as I knew around lunch the day of check in, but they also never provide information for hôtel transfer they claim to offer, and they never opened up or provided the key as they were closed, which I found out at 4am being left alone there. This is unacceptable.
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