Kristal Hotel Jakarta

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Overall Ratings & Reviews Kristal Hotel Jakarta

Traveloka (3,861)
Other sources (262)
8.8
Very Good
From 3,861 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.9

Meal

8.6

Location

8.9

Service and Facilites

8.8

People often mention about Kristal Hotel Jakarta
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Room Space (169)
Family Friendly (154)
Bedroom (146)
Staff Friendliness (145)
Bathroom (134)
Hotel Area (131)
Accessibility (129)
Ambiance (129)
Distance to City Center (122)
Surroundings (121)
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Traveler Reviews Kristal Hotel Jakarta

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40
Customer reviews
Harti L.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
The place is very comfortable, there is a kitchen, friendly service, and the breakfast menu is all delicious.
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+4
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Accommodation's Reply
11 Jul 2026
“Thank you, Mr./Ms. Harti L., for taking the time to write a review about your stay at Crystal Hotel Jakarta. We are delighted that you enjoyed your stay and appreciated the in-room kitchen facilities, friendly service, and our breakfast menu. Your compliments are an encouragement to our entire team to continue striving to provide the best service and experience for all our guests. We hope to welcome you back to Crystal Hotel Jakarta again in the future. Sincerely, Anton Katim, Assistant Managing Director”
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D***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
I never expected to find such a comfortable hotel. Affordable, spacious, and clean rooms. Easy access, and delicious food. It might be a good choice for another stay in the South Jakarta area.
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Accommodation's Reply
11 Jul 2026
"Thank you for taking the time to share your experience staying at Crystal Hotel Jakarta. We are delighted to hear that you were comfortable during your stay and enjoyed your spacious and clean rooms, the delicious food, and the convenient location. It is a joy for our entire team that you felt your stay with us was excellent value for money. Thank you for your trust and recommendation. We hope to welcome you back to Crystal Hotel Jakarta in the future. Sincerely, Anton Katim, Assistant Managing Director"
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R***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Good... Overall the service is cool.
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Nenza M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The staff is top-notch in their service, friendly and attentive. Complete facilities, clean and comfortable rooms for family or friends gatherings 🫰
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S***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Best hotel for a staycation with family
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1 people find it helpful
Accommodation's Reply
08 Jul 2026
"Thank you for your wonderful review and for choosing Hotel Kristal Jakarta. We are truly honored to know that you consider Hotel Kristal Jakarta the best hotel for a family staycation. Providing a comfortable, enjoyable, and family-friendly environment is always our priority, and your kind words mean a great deal to our entire team. We sincerely appreciate your support and look forward to welcoming you and your family back to Hotel Kristal Jakarta for another memorable stay. Warm regards, Anton Katim Executive Assistant Manager"
Dinda F.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
A highly recommended hotel for families, kid-friendly. The food is delicious. The hotel is clean. Top notch!
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Accommodation's Reply
11 Jul 2026
“Thank you, Ms. Dinda, for taking the time to write such a wonderful review about your stay at Crystal Hotel Jakarta. We are delighted to hear that you recommend Crystal Hotel Jakarta as a family-friendly option and that you appreciated the child-friendly atmosphere, the cleanliness of the hotel, and the food we served. Your compliments motivate our entire team to strive to provide the best service and experience for all our guests. We hope to welcome you and your family back to Crystal Hotel Jakarta again in the future. Sincerely, Anton Katim, Assistant Managing Director”
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Melisa A. S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
This is an older hotel but still great, the best. It's clean and all the equipment is quite up to date. The staff is attentive, quick, and friendly. The location is great.
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1 people find it helpful
Accommodation's Reply
11 Jul 2026
“Thank you, Melissa A.S., for taking the time to write a review about your stay at Crystal Hotel Jakarta. We are delighted to hear that you enjoyed your stay with us and appreciated the cleanliness, facilities, location, and the prompt and friendly service from our team. We are also pleased that, despite being an older hotel, Crystal Hotel Jakarta was still able to provide the comfort and amenities you expected. Thank you for your trust and appreciation. We hope to welcome you back to Crystal Hotel Jakarta on your next stay. Sincerely, Anton Katim, Assistant Managing Director”
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D***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff were all friendly and prompt. It was a pleasure to stay here, feeling like home. I highly recommend staying at Hotel Kristal.
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Accommodation's Reply
08 Jul 2026
“Thank you for your kind review and feedback on Crystal Hotel Jakarta. We are delighted to hear that you experienced excellent service and prompt responses from all our staff, and felt at home during your stay. Guest satisfaction and comfort are always our top priority, so such compliments are a great motivation for the entire team. Thank you for your trust, and we hope to welcome you back to Crystal Hotel Jakarta next time. Sincerely, Anton Katim, Assistant Managing Director”
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Y***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
I had a wonderful stay at this hotel! The staff were incredibly friendly and accommodating from the moment we arrived. The room was spotless, the bed was very comfortable, and the Wi-Fi was fast. The breakfast buffet also had a great variety of delicious options. Highly recommended!
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Accommodation's Reply
08 Jul 2026
"Thank you for your wonderful review and for choosing Hotel Kristal Jakarta. We are truly delighted to hear that you had such an enjoyable stay with us. It is rewarding to know that our friendly and accommodating staff, clean and comfortable room, reliable Wi-Fi, and breakfast buffet all contributed to a memorable experience. Your kind recommendation means a great deal to us and serves as great encouragement for our entire team to continue delivering exceptional hospitality. We sincerely look forward to welcoming you back to Hotel Kristal Jakarta for another wonderful stay. Warm regards, Anton Katim Executive Assistant Manager"
M***d
icon-origin-TRAVELOKA
8.2
/10
Reviewed 3 week(s) ago
The place is nice, spacious, the drinks are delicious, you can refill them anytime and you don't need to leave the room.
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1 people find it helpful
Accommodation's Reply
27 Jun 2026
"Thank you for taking the time to share your experience at Crystal Hotel Jakarta. We are delighted to hear that you enjoyed the spacious atmosphere of the hotel and appreciated the easy-to-use in-room water dispenser that you can use at any time. We are committed to providing comfort to all our guests throughout their stay. Thank you for your compliments. We hope to welcome you back to Crystal Hotel Jakarta in the future. Sincerely, Anton Katim, Assistant Managing Director"
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E***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
I've had several staycations here. Everything was great, and I'll be back again. Best of luck 🙏🏻
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Accommodation's Reply
08 Jul 2026
"Thank you for your trust and loyalty in choosing Crystal Hotel Jakarta as your vacation destination on multiple occasions. We are delighted to know that you consistently enjoy your stays with us and plan to return again. Your support and kind wishes mean a great deal to our entire team and motivate us to continue providing the best possible service. We look forward to welcoming you back to Crystal Hotel Jakarta on your next visit. Sincerely, Anton Katim, Assistant Managing Director"
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s***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Great! I'll come here again next time.
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Accommodation's Reply
27 Jun 2026
"Thank you for your positive review and for your trust in choosing Crystal Hotel Jakarta. We are delighted to know that you enjoyed your stay with us and plan to return in the future. Your support motivates our entire team to strive for the best service and create a comfortable experience for all our guests. We look forward to welcoming you back to Crystal Hotel Jakarta again. Sincerely, Anton Katim, Assistant Managing Director"
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fadani h. p.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Overall, it's good even though the hotel is a bit old.
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Accommodation's Reply
27 Jun 2026
“Thank you, Ms. Fadani H.P., for taking the time to write a review about your stay at Crystal Hotel Jakarta. We are delighted to hear that you were satisfied with your overall stay, and we appreciate your feedback regarding the condition of the hotel. Such feedback is very important to us and encourages us to develop and improve our facilities to provide even greater comfort for all our guests. We hope to welcome you back to Crystal Hotel Jakarta again and provide you with an even better stay experience. Sincerely, Anton Katim, Assistant Manager.”
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G***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Amazing staycation, comfortable room.
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Accommodation's Reply
20 Jun 2026
"Thank you for your wonderful review. We are delighted to know that you had an amazing staycation and found your room comfortable. Your positive feedback means a lot to us and motivates our team to continue providing memorable experiences for our guests. We look forward to welcoming you back to Hotel Kristal Jakarta soon. Warm regards, Anton Katim Executive Assistant Manager"
G***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
The staff friendly and facility really good
1 people find it helpful
Accommodation's Reply
20 Jun 2026
"Thank you for sharing your wonderful feedback. We are delighted to hear that you found our staff friendly and enjoyed our facilities. Your kind words are greatly appreciated and will be shared with our team as encouragement to continue delivering excellent service. We look forward to welcoming you back to Hotel Kristal Jakarta in the near future. Warm regards, Anton Katim Executive Assistant Manager"
F***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The restaurant serves very delicious food, it's really comfortable to stay here.
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Accommodation's Reply
20 Jun 2026
"Thank you for taking the time to write a positive review about your stay at Crystal Hotel Jakarta. We are delighted to hear that you enjoyed the food at our restaurant and felt comfortable during your stay. We will pass on your compliments to our restaurant team and all staff as inspiration to continue providing the best service. We hope to welcome you back on your next stay. Sincerely, Anton Katim, Assistant Manager."
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F***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
I stayed in a superior room with my family. The room was quite spacious, had a sofa, a refrigerator, and a water dispenser. The breakfast menu was varied and delicious.
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1 people find it helpful
Accommodation's Reply
13 Jun 2026
“Thank you for sharing your experience staying at Crystal Hotel Jakarta. We are delighted to hear that you and your family enjoyed the comfort of the spacious Superior Room and its amenities such as the sofa, refrigerator, and water dispenser. We are also pleased to hear that the varied and delicious breakfast menu we served met your expectations. Your positive review means a lot to us and motivates us to continue providing the best possible experience for all our guests. We hope to welcome you and your family back to Crystal Hotel Jakarta in the future. Sincerely, Anton Katim, Assistant Managing Director”
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A***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Old but nice hotel, quite suitable to be called 4 stars with the facilities in the room. There is a "pantry" in the room complete with a drinking water gallon dispenser. Check-in/out is very easy & fast. The swimming pool is quite okay. Dinner at the restaurant is served very well, the price is general like a 4 star hotel, for the taste of the food is not too special. Overall very happy, although there is a little disappointment because I feel "lied", during dinner I asked about breakfast, they said I could leave the hotel for a while (there is a Hero store near the mall for shopping) then come back in for breakfast, but in the morning I was not allowed to come back in :) If I had known that, I would have filled up on breakfast first before shopping. Next time maybe I will stay again with a different room type.
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2 people find it helpful
Accommodation's Reply
13 Jun 2026
“Thank you for taking the time to write a detailed review about your experience at Crystal Hotel Jakarta. We are delighted to hear that you enjoyed your spacious room, the kitchenette, the easy check-in and check-out process, as well as the swimming pool and the service at our restaurant. We appreciate your appreciation for the comfort we provided during your stay. Furthermore, we apologize for the inconvenience regarding the information you received concerning breakfast check-in and check-out. We understand that this may have caused dissatisfaction, especially when the previously received information differed from the actual situation. We will forward your feedback to the relevant team so that we can communicate with guests more clearly and consistently in the future. Thank you for your understanding and constructive feedback. We are very pleased to know that you are still considering staying with us again and trying a different room type. We look forward to welcoming you back to Crystal Hotel Jakarta and providing you with an even better experience on your next visit. Sincerely, Anton Katim, Assistant Managing Director”
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E***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
This is my 2nd staycation here and everything was OK. Next time I will come back here again 👍🏻😉
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1 people find it helpful
Accommodation's Reply
13 Jun 2026
"Thank you for sharing your experience staying at Crystal Hotel Jakarta. We are delighted to hear that you enjoyed your stay and were satisfied with the overall services and facilities we provided. We are also pleased to hear that the hotel's location near your workplace was a positive factor for you. Thank you for your trust and enthusiasm. We hope to welcome you back to Crystal Hotel Jakarta again. Sincerely, Anton Katim, Assistant Managing Director"
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Indra M.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Advantages ✅ The rooms are very spacious, as the concept is more like a serviced apartment than a regular hotel. Units with 1–3 bedrooms are available, complete with a pantry and living room. The staycation needs and amenities are still unmatched in the same price range.
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Accommodation's Reply
27 Jun 2026
“Thank you, Ms. Indra M., for taking the time to write such a positive review about your stay at Crystal Hotel Jakarta. We are delighted to hear that you enjoyed our serviced apartment concept, which features spacious rooms, kitchenettes, and family rooms offering added convenience for guests traveling with families or for a more hotel-like stay. Your appreciation for the facilities and value we provide motivates our entire team to continue striving to deliver the best possible guest experience. We look forward to welcoming you back to Crystal Hotel Jakarta on your next visit and providing you with an even more memorable experience. Sincerely, Anton Katim, Assistant Managing Director”
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Number of reviews per page
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