8.6
Very Good
From 5,366 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.7

Meal

8.3

Location

8.7

Service and Facilites

8.7

People often mention about Quest San Hotel Denpasar by ASTON
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Staff Friendliness (144)
Bedroom (141)
Ambiance (127)
Room Space (126)
Bathroom (124)
Hotel Area (121)
Distance to City Center (109)
Accessibility (103)
Family Friendly (100)
Taste (98)
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Traveler Reviews Quest San Hotel Denpasar by ASTON

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Customer reviews
Ni Luh P. D. A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
Everything is good, very happy to stay at Quest San, will be back!! Thank you
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Accommodation's Reply
15 Sep 2025
Dear Mrs. Ni Luh P.D.A. Thank you very much for your positive review. We are very happy to know that you felt comfortable and happy during your stay at Quest San. It is a pleasure for us to be your choice, and we will certainly be happy to welcome you back again in the future. See you again, and thank you for entrusting your precious moments with us. Best regards, General Manager. Yono Sulistyo
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SUTRISNO
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
This is the second time my family and I have stayed at this hotel... Everyone is satisfied.
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Accommodation's Reply
15 Sep 2025
Dear Mr. SUTRISNO, Thank you for returning with your family to our hotel. We are delighted to hear that you were satisfied with your second stay. The satisfaction of guests like you is our greatest motivation to continue providing the best service. See you again on your next visit. Best regards, General Manager Yono Sulistyo
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Dimas H. T.
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 1 week(s) ago
I'm very grateful to the security staff member, Mr. Eko Susanto (a Bandung native), who was incredibly helpful during my stay. He took the initiative to offer me everything I needed, especially a motorbike, to make finding everything I needed easier. Thank you very much, Mr. Eko.
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Accommodation's Reply
15 Sep 2025
Dear Dimas H. T. Thank you very much for your positive and warm review. We are very pleased to hear that Mr. Eko Susanto from our security team provided such helpful and sincere service during your stay with us. His dedication and initiative are indeed a source of pride for us, and we will ensure that your appreciation is conveyed directly to him. We are sure that he will also be very happy to hear that his assistance meant so much to you. Once again, thank you very much for your trust and for taking the time to share your experience. We look forward to welcoming you back again in the future. Best regards, General Manager. Yono Sulistyo
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E***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Comfortable hotel, friendly staff, and a varied breakfast. Thank you.
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1 people find it helpful
Accommodation's Reply
05 Sep 2025
Dear Valued Guest, Thank you very much for your positive review. We are delighted to hear that you enjoyed your stay with us, appreciated the friendliness of our staff, and enjoyed our varied breakfast menu. Reviews like these motivate our team to continue providing the best service. We hope to welcome you back again soon. Thank you for choosing to stay with us. Best regards, General Manager: Yono Sulistyo
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k***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The staff is very friendly and the service is excellent.
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Accommodation's Reply
05 Sep 2025
Dear Valued Guest, Thank you very much for your positive review. We are delighted to hear that you were satisfied with our friendly staff and service. Guest satisfaction is our top priority, and comments like this mean a lot to the entire team. We look forward to welcoming you back on your next visit. Best regards, General Manager: Yono Sulistyo
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N***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The room area is quite spacious, carpeted, cool, and clean. There is a desk that is quite adequate for those who want to work. The bathroom area is clean, spacious, and also has amenities (towels, soap, toothbrush, hair dryer). The breakfast menu is quite extensive, delicious, and varied. The room rate is competitive with other hotels in the area. If there is a need again, I am very okay to choose Quest San Hotel again.
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Accommodation's Reply
05 Sep 2025
Dear Valued Guest, Thank you very much for this very comprehensive and positive review. We are very pleased to know that you were satisfied with the comfort of your room, its cleanliness, the bathroom amenities, and the breakfast menu. We are also pleased to hear that the work area in your room was able to support your activities during your stay. We also greatly appreciate your appreciation of our price and service. Comments like these are a great motivation for the entire team to continue maintaining and improving the quality of our service. We will be happy to welcome you back to Quest San Hotel whenever you visit again. See you again soon. Best regards, General Manager: Yono Sulistyo
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W***y
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
The hotel staff is quite responsive and friendly.
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Accommodation's Reply
05 Sep 2025
Dear Valued Guest, Thank you for your review. We're pleased to hear that you found our staff to be very helpful and friendly during your stay. Your feedback is invaluable to us as we strive to provide the best possible service. We look forward to welcoming you back in the future. Best regards, General Manager: Yono Sulistyo
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A***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel staff is very friendly. The room is spacious, comfortable, and very clean. The bathroom is also very clean. The corridor area is also clean. The only slight minus is that the room floor is not carpeted. If there was a carpet, it would be even better. Overall good, will repeat order next time
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Accommodation's Reply
05 Sep 2025
Dear Valued Guest, Thank you very much for your warm and detailed review. We are delighted to hear that you were satisfied with the friendliness of the staff, the comfort of your room, and the cleanliness of the bathroom and the hotel area as a whole. Comments like these truly motivate us to continue providing the best possible stay experience. Thank you also for your feedback regarding the carpet on the room floor. It's a great idea and we will consider it for future improvements. We look forward to welcoming you back on your next visit. Best regards, General Manager: Yono Sulistyo
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neni n.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
It's quite good for working while on holiday, staying at the Quest Sun Hotel. It's comfortable, cool, the staff are friendly, the location is quiet, far from the tourist crowds because it's in Denpasar city. The sheets smell a bit damp, so pay more attention so they don't smell musty.
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Accommodation's Reply
29 Aug 2025
Dear Neni n. Thank you very much for sharing your experience staying at Hotel Quest San Denpasar. We are delighted to hear that you enjoyed the comfortable, cool atmosphere and friendly service from our staff. Our quiet location in the city center is perfect for working while on vacation. Regarding your feedback regarding the slightly damp smell of the sheets, we apologize for the inconvenience. We greatly appreciate your feedback and will immediately follow up with the housekeeping team to prevent a similar incident in the future. We look forward to welcoming you back for an even more perfect experience. See you again at Hotel Quest San Denpasar. Best regards, General Manager. Yono Sulistyo
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G***e
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Strategic location, clean rooms, complete amenities.
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Accommodation's Reply
29 Aug 2025
Dear Valued Guest, Thank you for your positive review. We are pleased to know that you were satisfied with our strategic location, room cleanliness, and complete amenities. We look forward to welcoming you back to Hotel Quest San Denpasar. Best regards, General Manager: Yono Sulistyo
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Andrea B. B.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
For the hotel amenities provided, the price was very affordable. I was very pleased with the hotel facilities we enjoyed during our stay there.
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Accommodation's Reply
29 Aug 2025
Dear Andrea B. B., Thank you for taking the time to share your experience. We are delighted to know that you were satisfied with our facilities and that we considered our price to be a good value for money. Your satisfaction motivates us to continue providing the best service. We look forward to welcoming you back to Hotel Quest San Denpasar in the future. Best regards, General Manager: Yono Sulistyo
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a***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Next trip I'll stay at this hotel again, I like it or not.
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1 people find it helpful
Accommodation's Reply
29 Aug 2025
Dear Valued Guest, Thank you so much for your wonderful review. We are delighted to hear that you enjoyed your stay at Hotel Quest San Denpasar. We look forward to welcoming you back on your next trip. See you soon, and stay healthy. Best regards, General Manager: Yono Sulistyo
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K***t
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
Please be sensitive to the staff, because I had complained about the leaking AC but there was no immediate handling, resulting in the carpet being wet and smelly, overall it was okay, that was the only problem.
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Accommodation's Reply
29 Aug 2025
Dear Valued Guest, Thank you for your review and for taking the time to share your experience at the Quest San Denpasar Hotel. We are glad you were overall satisfied, but we also want to extend our sincerest apologies for the inconvenience caused by the leaking air conditioner and the slow response. Your feedback is very important to us. We will immediately follow up with the relevant team to be more responsive and maintain the quality of cleanliness and comfort of the rooms, including the handling of the affected carpet. We hope to welcome you back with an even better experience. Thank you for your understanding and trust. Best regards, General Manager: Yono Sulistyo
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Harianto
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The place is cozy and the menu has a wide selection. Cool, top-notch, and delicious.
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Accommodation's Reply
29 Aug 2025
Dear Harianto, Thank you for your positive review. It's great to hear you enjoyed our cozy atmosphere and diverse menu options. Comments like this really encourage our team to continue delivering the best. See you again at Hotel Quest San Denpasar. Best regards, General Manager: Yono Sulistyo
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D***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.0
/10
Reviewed 4 week(s) ago
I've been here many times, and I've been here several times for Nyepi. It's comfortable, and the food is varied. But yesterday the problem was the wifi. Sorry, the wifi was really bad. It turns out the provider is MTM. It's also difficult to use on my phone. Working on my laptop is also difficult. Please fix it or replace it. Oh, and don't be mad at housekeeping. On the first day, two needles, similar to those used for headscarves, were found in the carpet under the desk in the deluxe room. Luckily, my 3.5-year-old daughter, who was playing on the carpet, didn't get stabbed. Her father's foot got stabbed. Maybe the vacuum didn't suck up everything. Thanks for the quest ❤️
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Accommodation's Reply
29 Aug 2025
Dear Valued Guest, Thank you for your trust and loyalty in staying at Hotel Quest San Denpasar, even during Nyepi several times. We are very pleased to know that you felt comfortable and enjoyed the variety of food we provide. We also greatly appreciate your feedback regarding the WiFi connection issues. We apologize for any inconvenience caused. We have forwarded this to the relevant parties for immediate follow-up, including an evaluation of the current provider for the convenience of our guests, especially those who require a stable connection for work. Regarding the needle incident found in the room, we deeply regret and apologize for this negligence. Thank you for conveying this wisely, and rest assured that there will be no unfair reprimand to the housekeeping team, but rather an evaluation to ensure a more thorough cleaning process in the future for the safety of all guests, especially children. Thank you once again for your concern and very constructive feedback. We hope your next experience at Hotel Quest San Denpasar will be even more perfect. Warm regards. General Manager: Yono Sulistyo
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A***i
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
The room is spacious... Not noisy...
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Accommodation's Reply
16 Aug 2025
Dear Valued Guest, Thank you for your review. We are pleased that the spacious room and peaceful atmosphere made you feel comfortable. We look forward to welcoming you back. Best regards, General Manager: Yono Sulistyo
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A***i
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
The hotel is comfortable, quiet... Enjoyed staying here
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Accommodation's Reply
16 Aug 2025
Dear Valued Guest, Thank you very much for your feedback. We are very happy that you felt comfortable and enjoyed the peaceful atmosphere during your stay. We hope to welcome you back again soon. Best regards, General Manager: Yono Sulistyo
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D***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Fast and friendly service. Spacious and clean rooms. I'll definitely be back next time.
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Accommodation's Reply
16 Aug 2025
Dear Valued Guest, Thank you very much for your review. We are delighted to hear that you were satisfied with our service and the comfort of our spacious and clean rooms. We look forward to your next visit. Warm regards, General Manager: Yono Sulistyo
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K***K
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Thank you for following up on my request! See you soon on my another staycation there...
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Accommodation's Reply
16 Aug 2025
Dear Valued Guest, Thank you for your kind words. We truly appreciate your support and are so glad you had a great experience. Can’t wait to welcome you back on your next staycation see you soon. Warm regards, General Manager Yono Sulistyo
Lokesywara S. P.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Very good, great service. I was looking for headache medicine at 1:00 AM and it was delivered to my room free of charge. Excellent. Food is cheap nearby, and access to Denpasar is quick.
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1 people find it helpful
Accommodation's Reply
16 Aug 2025
Dear Lokesywara S.P. Thank you very much for your positive review. We are very happy to hear that you were satisfied with our service, especially when we helped you in the middle of the night. Our guests' comfort and needs are our top priority. We are also glad that you enjoyed the surrounding environment and easy access to Denpasar. We hope your stay was a pleasant memory. We look forward to welcoming you back again soon. Best regards, General Manager. Yono Sulistyo
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Number of reviews per page
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