This was the most amazing place. The views, the lake, the rooms and especially the staff. We had the most wonderful gentleman checking us in and 2 of the waitstaff went out of their way to help us book train tickets. If we ever return to Switzerland we will be sure too stay here again

Our rooms was okay, and one of them was upgraded to a view overlooking Lake Thun, which we greatly appreciated. However, the property itself appeared to be poorly maintained. There was no staff attending the bar, and we experienced a long wait during check-in. The hairdryer in our room was broken and had to be replaced upon request. Breakfast was acceptable, especially as it was included in our stay, but there were quite a lot of flies around the food, which was unpleasant. Overall, while lake view was enjoyable, the hotel itself felt understaffed and lacked the level of maintenance and service we had expected.

Gorgeous views, beautiful terrace for dining, pastries at breakfast were great, the chef is wonderful with excellent food for dinner. Garden area is also lovely.

Rooms were clean. cleaning service poor---crumbs on floor not vacuumed. Cart in bathroom has rust on the legs. Table on the patio in much disrepair.

Very old hotel. The wood floors makes noise when you walk on it. And water flow in the toilet was very bad.

This was a lovely short stay on Lake Thun. The staff was kind and helpful, the room was excellent, and it was nice to have a hot breakfast included in the stay. Easily accessible by the 21 bus from Thun station or either of the Interlaken stations (free bus pass with stay). Lots to do along that bus line and wonderful walks from the hotel itself.

Our stay was amazing! Beautiful and well maintained property. The staff was wonderful and helpful! Hotel is in a beautiful quiet location, it was very peaceful.

I loved the view of Lake Thun from the balcony, the crisp white linens, bright light, and professional and respectful staff. Breakfast was very nice also!

Great location with beautiful view of the lake, and just steps from the bus stop. The staff was friendly and helpful.

great base location if you plan on exploring the Bernese Oberland area at a resonable price

Beautiful view! Delicious breakfast

Panoramic view of the lake from room 204 though the room layout was a bit awkward. No bedside table on one side of the bed. Unfortunately no air conditioning in the recent heatwave but supplied with a large fan. Note that the hotel is alcohol free so no sitting on the terrace with a cool beer in the evening.

The hotel lobby was beautiful, the staff very friendly and helpful. They gave us a room upgrade cause the one we were supposed to stay in wasn’t cleaned in time. The lake side view was stunning and the breakfast was amazing

I got a lakeview room, and it was THE nicest view that I had in my entire stay in Switzerland. The room was spacious and very comfortable. I wish I'd spent more time at this location, as there is so much to see in the area. The restaurant only served non-alcoholic wine, which I thought was a bit strange.

Great lake view. Wonderful breakfast. Clean room. This property has so much potential they could utilize. Overall, a nice stay.

Great location, friendly and helpful staff, good value for money

Loved the location and modern upgrades of the rooms. Restaurant would be busier if alcohol was permitted. I enjoyed the restaurant next door at the neighbouring hotel and their beautiful Riveria Bar. Was funny to see the staff of my neighbouring hotel coming over there too after work. I believe it's a cultural reason there is no alcohol permitted now, as it is no longer owned by locals, but Middle Eastern folks. Nice stay none the less. Kind tip: The Manager should reconsider yelling at people in his office, even if it's just the way he speaks. It makes some guests very uncomfortable.

The only good comment is the view. Front desk was rude. Room had roaches.

Fabulous Hotel. I wished we had stayed longer. Clean, tidy, well run and views to die for. No alcohol policy is fine too as there are bars nearby with great atmosphere. Will be back.

I was not sent nor offered the Panorama Travel card to help me get around the region. Also, there is a Manager from an middle eastern country who has been yelling at his employees for the last 20 minutes in his office, as several guests, including myself, were quite put off as we waited in the lobby for various reception questions, and gave up. What a terrible way to treat others. I'm sorry the hotel has obviously lost it's local ownership. I also found the men of eastern descent at this hotel quite dismissive of women guests. For example, only the male guests were being offered coffee in the reception lounge this morning. Not a very good impression when you are a female guest. And not that it matters to me, but if you enjoy a glass of wine with supper, as even Jesus himself did, you'll have no luck here. The religious culture of the people who own the hotel do not allow alcohol to be purchased nor drank here, unless you bring your own and have it in your room. Wow.