The staff were friendly, helpful, and went out of their way to make you feel comfortable. I was thrilled with my first “real” ryokan experience. I would not hesitate to come back or recommend it to others.

We stayed in a room with a private onsen, which was fantastic, the views were fantastic, the staff fantastic and the breakfast buffet was fantastic. A great place to stay!

The room were nice and clean and had all needed amenities. We were picked up from the station in a shuttle bus with other hotel customers and at our arrival we were kindly greeted by staff who gave us a full tour and explanation of the property. The staff was always attentitve and kind with us. We also had dinner and breakfast included and they were delicious. Unfortunately, it was a bit too much food for us, which is a nice problem to have, but also a lot of waste. In general, everything was 10/10 and I would definitely come back and highly recommend it. The on-site onsen was also great for when you would like a late night or super early bath and have had enough of the town onsens.

A reasonably priced ryokan in Kinosaki Onsen, which is tattoo tolerant. Very good breakfasts and dinner in traditional ryokan style. Very accommodating staff. Nice additions to their onsen area are sauna and outdoor cold plunge, not often found in Onsen. A bit of a hike from town but convenient free shuttle service.

Onishiya Suishoen provided a truly wonderful, next-level Japanese experience for our family trip. Both the dinner and breakfast were delicious. The onsen was the absolute highlight—my mother called it her best onsen experience ever! The staff's customer service was warm, hospitable, and made celebrating her birthday a delight. Highly recommend!

The staff was amazing. Very relaxing stay. Best sleep I've had on the Japan trip!

Short walk to shops. Not too big or not too small size onsen.

Staff was very accommodating and the dinner/breakfast was amazing (:

Excellent staff. Very nice room. Onsen is very good.

We had an amazing stay in the beautiful small town of Kinosakionsen. Free pass to all onsen in town, and free shuttle in the evenings to town (about a 10 minute walk). A variety of small restaurants are in town too, as well as cafes and plenty of gift shops. The room was very cute and cozy!

Staying in the Tatami traditional room was a great experience. Kuk, at the front desk, was extremely helpful! A very relaxed atmosphere made for a wonderful stay

Unbelievable. The best hotel I have ever been to.

Our room, and the rest of the property is much nicer than I was expecting.

The food was so good and the staff and ryokan were very traditional. My obly complaint was the futon was uncomfortable

Amazing service and amenities. It was an incredibly relaxing 2-night stay after a lot of city walking! Highly recommend the dinner.

It was a very relaxing stay! The staff were friendly and the rooms were nice!

Perfect Onsen break.

I cannot say enough about how beautiful this place was. The staff take excellent care of you. The Onsen on the premises was beautiful. The meals delicious and beautifully presented. Memorable.

Spacious room with great staff that are super helpful

The entire experience was wonderful and beyond expectation. From the welcoming staff upon arrival, excellent service throughout our stay, to the meals, amenities, facilities and assistance provided, we had the most amazing two-day trip while staying at this ryokan!