The Win Hotel Surabaya

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Overall Ratings & Reviews The Win Hotel Surabaya

Traveloka (5,580)
Other sources (30)
8.4
Very Good
From 5,580 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.4

Meal

7.9

Location

8.6

Service and Facilites

8.3

People often mention about The Win Hotel Surabaya
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Distance to City Center (40)
Bedroom (38)
Bathroom (38)
Staff Friendliness (37)
Hotel Area (32)
Check-in/out Time (31)
Ambiance (31)
Surroundings (30)
Accessibility (29)
Room Space (29)
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Traveler Reviews The Win Hotel Surabaya

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40
Customer reviews
N***k
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Super friendly staff, thank you for the great service.
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I***n
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Medical
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8.5
/10
Reviewed 3 week(s) ago
The hotel staff and security were friendly. The rooms lacked glasses and water heaters, and slippers had to be requested from the helpful staff.
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shalwa f.
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Staycation
icon-origin-TRAVELOKA
6.2
/10
Reviewed 5 week(s) ago
Yesterday, I booked this hotel using a car and motorcycle. Upon arrival, we were asked whether we were guests of the hotel or the gallery. We were guests of the hotel and were invited in. Upon check-out, a security guard suddenly asked if we had paid for parking, without asking whether we were guests of the hotel or the gallery. As far as I know, hotels everywhere offer free parking. Why does this feel like we're being pressured into paying for parking? It's not the amount, but the management's responsibility to ask whether we're guests of the hotel or the gallery. If the hotel does charge for parking, it should have been made clear upon check-in, not upon check-out.
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S***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The room is comfortable, clean, the coffee shop is good for those who like taking photos.
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S***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Always a regular when staying in the city center, the place is comfortable.
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2 people find it helpful
S***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The hotel is comfortable, there is a coffee shop where you can hang out.
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1 people find it helpful
S***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Very strategic location. Close to the city center.
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1 people find it helpful
S***y
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
The hotel is comfortable, there is a coffee shop too.
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ida m.
icon-origin-TRAVELOKA
8.2
/10
Reviewed 16 week(s) ago
Everything was ok, except for breakfast, the food didn't seem fresh, like it was leftovers from yesterday, so paying for breakfast was a loss, because it didn't get eaten.
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1 people find it helpful
y***y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 16 week(s) ago
The hotel is comfortable, worth it and will come back again
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N***i
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
The hotel is comfortable, the food is delicious and the prices are ok, the lobby/restaurant vibes are vintage, there are lots of ok photo spots👍
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Nancy C. S.
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 23 week(s) ago
Great budget-friendly hotel option for people that need to commute around the city center. Room was nice and clean, albeit a little dark in the bathroom and hallway. Good hospitality shown by every staff. Very recommended
1 people find it helpful
ida m.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 24 week(s) ago
Everything is ok, it's a shame the breakfast isn't buffet style.
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1 people find it helpful
N***I
icon-origin-TRAVELOKA
8.8
/10
Reviewed 30 week(s) ago
Strategic location, close to Circle K, street food stalls selling breakfast, and a restaurant within the hotel itself. Despite its strategic location, it's quiet, allowing for a comfortable sleep. Amenities are also complete.
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1 people find it helpful
C***a
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 33 week(s) ago
Very good, close to everywhere. There's a restaurant downstairs, the food is delicious and the prices are affordable.
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Hesty n. h.
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 34 week(s) ago
The room was just as pictured, and the staff was friendly. The location is centrally located. There are plenty of cafes in the lobby and surrounding area, so you can walk around and hang out. The interior is attractive. I'll be back!
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1 people find it helpful
A***z
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 39 week(s) ago
The staff is friendly, but at night someone tried to open the room using a card 😩 Can't you see the floor and room number?
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2 people find it helpful
A***z
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 39 week(s) ago
in room 304 the TV can't be used to watch
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Sena F. I.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 41 week(s) ago
It was a pleasant experience staying here, comfortable for the budget and the star rating. The location is very strategic. Recommended for a first impression. Toppp...
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J***s
icon-origin-TRAVELOKA
9.1
/10
Reviewed 44 week(s) ago
Clean and comfortable. The staff is friendly and the service is fast. It's located in the city center.
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