7.2
Pleasant
From 550 reviews
Cleanliness

7.8

Room Comfort

7.2

Location

10.0

Service and Facilites

8.0

Traveler Reviews Imperial Hotel

Number of reviews per page
20
40
Top reviews
Matthew
icon-with Partner
with Partner
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

This place was not as nice as appeared on photos! We were disappointed that their limited parking had been taken so had to park in public parking and pay. The TV was about the size of a large tablet or small laptop. It was a joke. Plus the toilet would not flush! We would have asked for a new room or upgrade if we weren’t a late check in at 10:44 pm. Honestly, I probably would have looked for a different hotel had it not been too late.
Read More
Christiane
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Room number 2 was really nice. It was all clean and the staff was helpful. The hotel and rooms are a bit worn down but still, it was a pleasant stay.
Guy
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

La gentillesse du personnel. Le cachet vieillot de l’hôtel nous a plu. Nourriture excellente.
Elaine
icon-with Partner
with Partner
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The location was great for walking the area--shopping and restaurants all around the corner. The room itself was ok-good enough for our one night stay. Couldn't get the heat to work and the shower didn't have much pressure. Hair dryer didn't work. overall thought is was pricey for what it was.
Amy
icon-
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Room was clean and comfortable. Good for an overnight stay. No parking was available so we had to pay to park in the public carpark.
John
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Everything about this property was excellent! Food was excellent!
Marnie
icon-with Partner
with Partner
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Parking was an issue. Room was clean Wifi was sporadic. Overall the place was ok.
Denise
icon-with Partner
with Partner
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

The staff were amazing, friendly and efficient.Our room was lovely and clean but there were several issues with the water in the bathroom. Sometimes gushing , sometimes a trickle and then the shower tap would not turn off.However this was quickly rectified after we had reported it. The food both dinner and breakfast were very good. The hotel looks tired though and whilst our room was nice and clean the stairs were in desperate need of vacuuming. But for our one night stay , the location and hotel were adequate.
Read More
Peter
icon-with Partner
with Partner
4.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Breakfast was fine bar ok
stuart
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

The hotel is well located in the town, room was a twin and small. We where on motor bikes barely enough for us and gear. No luggage room, which didn't help breakfast ok. No good if you have mobility issues. Functional, not the best hotel of the trip but the most expensive 😫. Staff where very friendly and pleasant
Richard
icon-Friends and Family with Friends
Friends and Family with Friends
6.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Yes
Joshua
icon-with Partner
with Partner
6.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Good proximity to local shops. Has nice parking availability. Lacks hot water for showers.
Nirav
icon-Family
Family
4.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Terrible hotel. Noisy, old. Everything about this hotel is not as pictured on expedia at all
Diane
icon-with Partner
with Partner
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Fantastic place to stay central to everything hotel staff are very polite and friendly definitely recommend this hotel and will be back
Adam
icon-
8.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Close to the Station and shops, no lifts as said in prior reviews by others, on site restaurant felt under utilised.
Evelyn
icon-with Partner
with Partner
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

The hotel was very clean staff were attentive and friendly friend. Fred was brilliant.Food was brilliant. Best breakfast at this hotel
Brett
icon-with Partner
with Partner
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Clean room friendly staff
Charles
icon-
10.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

My Second visit to this Hotel, and hopefully I will return. The Staff are attentive and friendly. A nice Bar and restaurant. The Hotel is a few steps away from the Main Street. My Room overlooked the Loch and was clean, and quiet.
frank
icon-
2.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Mould in the bathroom, damp and smelt.
Adrian
icon-Family
Family
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Great value. Clean and tidy. Staff were polite and helpful. Had dinner, bed and breakfast. Excellent value. Will come again one day.
Number of reviews per page
20
40

Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
Copyright © 2026 Traveloka. All rights reserved