This was our last stay on our 28 day holiday in Japan and was a wonderful way to finish. Our room on the 3rd floor had a wonderful view, despite Sakurajima being mostly hidden for the 3 days we were there. Staff were all very helpful and friendly and many of them spoke a little bit of English. The kaiseki dinners provided an excellent variety but an english menu would have been helpful. We experienced 2 of the 4 private onsens available on site. There was no additional fee for this, but they book out very quickly, particularly in the evening. There is a toilet and shower in the room, but the hot water is very slow to arrive, so shower at the onsen's is the recommended option. This was an excellent secluded location to enjoy hiking in the Kirishima Kinkowan NP or a day trip to Kagoshima.