The hot springs, including private ones, are amazing (and sulphurous), and so are the views from the hotel. The food is simple and good, both at dinner and at breakfast. On the other hand, rooms have cheesy smell to them, probably from mold; wifi is very weak.

It was a wonderful place to stay because of the views, hot springs, food, and people. I will be there again!

Hotel is quite old. Public onsen don’t have much accessories.

The check in process and the follow up since the reservation made were excellent. The reception when we arrived was 10/10 perfect. If there were a rating of 11/10, I will use that.

Hotel style property, a little larger than I expected. A bit dated. We stayed in a traditional Japanese room with futons. Overall the room was great, but the futons were the hardest, least comfortable of the trip. Meals however were excellent, and we very much enjoyed the outdoor baths.

Very peaceful and quiet. Very good hot spring baths and the food was outstanding. Staff was very courteous and provided transportation to and from the hotel and bus stop.

Amazing experience but a bit odd… we took public transportation which I would not recommend. It took most of the day to get to from Fukuoka. With bad storms, the local train service was temporarily cancelled. Given we had no car and the ground was very wet there was nothing to do but stay put. The hotel staff was very friendly and tried to help us navigate our journey back. The onsen experience was our first and was amazing. Overall the property is very dated and sleepy. The food was disappointing but the dining room views were stunning!

One of the best and most pleasant experiences. It’s such a great stay on all aspects, and very affordable too. Already thinking we will be back again soon!

A very special Ryokan....a great place to experience Japanese hospitality, culture, food, onsen, and wonderful opportunity to see/ hike in Kirishima National Park with 20 volcanoes.

This was our last stay on our 28 day holiday in Japan and was a wonderful way to finish. Our room on the 3rd floor had a wonderful view, despite Sakurajima being mostly hidden for the 3 days we were there. Staff were all very helpful and friendly and many of them spoke a little bit of English. The kaiseki dinners provided an excellent variety but an english menu would have been helpful. We experienced 2 of the 4 private onsens available on site. There was no additional fee for this, but they book out very quickly, particularly in the evening. There is a toilet and shower in the room, but the hot water is very slow to arrive, so shower at the onsen's is the recommended option. This was an excellent secluded location to enjoy hiking in the Kirishima Kinkowan NP or a day trip to Kagoshima.

The dinner set quality has room to improve and onsen amenities are not sufficient and with little varieties.

インテリア、景色、貸しっきり露天風呂、足の湯からのビュー

When checking out, the stuff gave us a few masks as gifts. The onsen is really nice especially the family onsen and the foot onsen.

The hot spring and staff are awesome! Nice view, good service!

Traditional Japanese onsen hotel. View from the windows of hotel room is superb. Staff are all very helpful. Dinner is good too

The private onsen is fantastic, traditional outdoor onsen environment is good for couples and families

private hot spring outside the Hotel is new for me, very very enjoyable

Enjoyed a private hotspring.

nice view from room, and nice private onsen, great for a family vacation!

Staff are so friendly and understand English well. High quality of food and hot spring are impressive. The hotel sounds traditional but is well maintained. Will book again if I go to Kirishima again.