We stayed here for a night and booked through Expedia. When we checked out, the owner's wife demanded payment for the room while we expected to pay only the city tax since the room was prepaid through the travel agent website. I checked my credit card to confirm the card was charged and asked her to contact E xpedia since they did send me a confirmation email saying payment was collected by them. The owners wife was unable to speak English to communicate with e xpedia and got very angry. she demanded my credit card which I gave and decided to call expe dia myself. I was told they would contact the hotel to clarify this and I didnt have to pay for this prepaid room. The card was already swiped by the owners wife at this point. She was immediately called by expedia and was told not to charge us for the room again. She got very angry, took out the cash to give us the refund for the room since the card was charged. She then threw the money and receipt in front of me and yelled angrily.
While it's frustrating for everyone but misunderstanding happens and as a hotel, you should just deal with it. I did her job by contacting expedia to clarify the situation. Yet she was very rude toward us. I told her that her behavior was uncalled for and we didn't deserve this kind of rude treatment. She continued to shout in broken English until we were out the door. We wasted over an hour talking to this lady.
The stay was ok and I did like it until the check out time. I wouldn't recommend sta