Little comments Hotel is to old and no use this property

Great location opposite the ADO bus station and a 10 minute walk to centro. Our first room was very noisy close to the main road, the room felt damp and the bathroom had a lot of mould in it. The toilet didn't flush properly so they had kindly left a bucket - they were obviously aware of a problem but didn't seem to want to fix it. The main problem was that we had no way of filling the bucket except trom the shower which took forever! The next morning we pointed out the problems at reception and asked for another room as we were there for 5 nights. They willingly gave us a much better room at the back of the hotel on the top floor. It was quiet and clean but still had a lot of mould n the bathroom. I'd recommend it for 1 or 2 nights but it's not really a holiday hotel. staff were friendly and helpfutrytbreaktast.

The room was fine and the staff courteous but the wifi was laughable and the hot water wasn't warm enough to shower. Major points for location. Right in the historic district. But if I can't shower or check my email I'm not going above 3 stars.

Staff was amazing. Very professional very knowledgeable about the area. Will definitely be back.

One of the two rooms we rented had no door to the bathroom (only a termite-eaten door frame). Also, the bathroom sink handles were not shutting-off the flow of water so we had to use the shutoff valves under the sink instead. We had a very late arrival, otherwise we would have left and looked for another hotel. The staff was not friendly or forthcoming (made us feel unimportant to their business). The second room was ok (just average). The use of fragance inside the rooms and very poor ventilation was somewhat unpleasant.

This centrally located hotel was my home for four days in Merida. The room was no frills but it was good, the bathroom/shower was large. The staff were kind and friendly and you could tell they were happy to be there. Short walk to Parque San Juan, a little more to Plaza Grande.. Merida centro at its cultural best. Thanks for a great visit.

The only windows in these rooms are in the bathroom and let out into the interior of the hotel. Meaning when you walk to your room your walk through scent of mixed people poo. Then they had to nerve to say “no smoking” just because I have dreadlocks. A joint would have covered the poo smell that lingered the whole stay.

Atención del personal

Old

The rooms we got were clean (sheets and bathrooms). Installations need lots of improvements, updates. One of the rooms lacked of window so it was claustrophobic. Is convening location for those looking to be close to the ADO bus station.

Está súper el hotel solo ruidos pero normalmente pasa

It is very convenient. Clean place Steps away from the ADO bus station. It is an old hotel and they never answer my call the shower water was cold.but for the price is good

It is well located , just in front of the bus station, but te A/C didn’t cooled the room, the shower only had hot water without power (you had to stand near the wall to get wet).

Very economical hotel across the street from the bus terminal. Comfortable room and cordial check in. Good restaurant. I would recommend the chilequillas con pollo

Me gusta la cercanía con el ADO, ya que no tienes que tomar un taxi u otro medio para llegar hasta el hotel.

This is a basic clean room across from the Ado bus station for $30. I needed to be close for an early bus to Playa. It was still close e ough to walk into the main town square on 60 street

Staff was good, place was okay. Pool needs attention, rooms need a floor mat for after shower, otherwise I'd have fully enjoyed. I didn't like house keeping NOT cleaning room but took my towels AND NOT replacing back, we called reception and no towels we had use beed sheets to dry. Love the place but would think twice to choose again. Sorry!

Poor Internet.. Very Noisy..

The staff were very friendly and the property was in very close proximity to the ADO Bus station. What was negative about the Hotel is that it is in need up updating to the rooms as the interior look nothing like the pictures from the website. There are no pictures on the walls, or and decorative items, only on night table for the bed, one chair(folding) and the bathroom sink faucet leaked water continuously and sink was stained from it along with broken floor tiles. The shower had the same issues starting with an old shower head making the spray pattern lacking. The hotel restaurant hours were lacking and you were unable to get any other food or drink items unless you left out of the hotel and locate a 24 hour OXXO store. I would definitely never stay at this hotel again , it was not worth the price paid.

I feel the hotel was run down not hiatoric. Staff were not friendly at reception or helpful. A bit further away from downtown. Only near the Ado bus terminal. Street noise from traffic all night. Poor water pressure in the shower and the bathroom felt dark and old. Lastly the main staircase is lovely but not when caerying 3 pieces of luggage. 2 big flights is a bit much for me.