Excellent and professional staff, nice hotel. Good breakfast. Pleased.

The street outside and surrounding area was a little off putting when we first got there but the inside of the property was nice, and the bus stop was right outside the front door. The staff were friendly and greeted me every time they saw me. And the room was very clean with a good air conditioner for the heat. One thing that i noticed but didn't bother me that much was that the tv quality was a little blurry. My stay was quiet until the last couple nights when who ever was above was stomping around at midnight so the sound proofing wasn't as good between floors as it was between rooms on the same floor. The breakfast was a little limited in options but was still good.

Overall, we had a great experience during our stay. We would especially like to recognize one exceptional employee, Aditi, Guest Service Manager, for going above and beyond to help us. Since we had traveled from the United States, we were unfamiliar with the area and felt a bit lost. Aditi took the time to help us arrange an Uber, explained everything clearly, and made sure we were comfortable. She was friendly, respectful, personable, and incredibly dedicated to her job. Her professionalism, kindness, and commitment to providing outstanding guest service made a lasting impression on us. She is truly an asset to your team, and we are very grateful for all of her help.

Room was compact (normal for London) but very clean and A/C was very powerful. Staff, both at reception and at the breakfast area were very cheerful and helpful. Only negative is that the neighborhood isn’t the greatest.

Staff really friendly and helpful. Comfy and clean room. Would defo stay here again :)

This was the perfect respite from the heat wave! The room was so comfortable and cool. I used all the extras too: made tea, ironed my clothes, blew dry my hair. The breakfast was outstanding - an incredible spread and beautifully presented, always full and appetizing. The water jugs on the counter actually had CoLD water in them, not room temp (ie too warm) like everywhere else. The staff all were super friendly and accommodating. Easy access to Heathrow was a bonus. Five stars all around!

Room was ready early which was greatly appreciated after a long day travelling, fully air conditioned too.

Excellent service, location, ambiance and staff - will absolutely rebook this property again !!!

Clean room, staff seem pleasant, breakfast was good, although it can get a bit busy in these express hotels, but we had no issues, this time here. We travelled by train to get here, got off at West Ealing station, which is about a 15 / 20 minute walk, the hotel is on a busy road with local shops and a Sainsburys very close. In the room we were in I did find that someone's air conditioning seemed to be on all night which kept me awake, not sure where is was coming from.

Comfortable modern rooms, but no mini fridge in room which would have been useful. Very good tasty breakfast. Friendly staff. Good location - supermarket next door. Not too far from tube with easy, quick access to Heathrow and Central London.

Ideal for what we paid Breakfast was sufficient Staff were attentive and welcoming. Everything was clean and in good repair.

Breakfast was decent. Very convenient location to public transportation. And quiet a few dining options nearby as well.

The hotel was clean and in a good location for what I needed. Staff were very helpful and friendly.

The breakfast menu was fresh.

Clean and modern, friendly staff and excellent breakfast 😁

Great hotel.

Room was clean, bed was comfortable, breakfast was ok

Great staff who looked after us really well

We were greeted immediately as we entered the hotel. Staff were all friendly and very willing to help in any way. The room was very clean. Great shower, although there is a gap between shower screens which made the floor wet but solved when angled the shower away from the screen. Nice choice of Dove hand wash, shower gel and shampoo. Breakfast was buffet style and a good selection of hot drinks from the vending machine. Nice touch offering “grab and go bags”. On the slightly down side, some traffic noise so maybe ask for a room away from the front if a lighter sleeper. Quite a few takeaways around but the restaurants are just under a mile away. Tube stations too and a fair way away.

Clean