The staff at the hotel was wonderful.

This is more than hundred years old hotel and that is one of the reason I like this place. The hotel is well maintained. Old polished floors and wall fittings are still there. Yet my room had a nice modern bathroom. Everyone who made my stay comfortable were kind, friendly and ready to help. Thank you to all of them.

The property was rundown. It’s a shame because it could be beautiful if the owners spent some money on the up keep of what was once a beautiful property

This is an old hotel from Brits period. It is decently modern with hot/cold water showers comfortable beds with good linen. And the staff that work there are the most kindest and helpful people. Lovated right by the Buddhist Holy site, TheTemple of Tooth and the ancient lake, it is also very close for shopping as well Unlike many hotels in Kandy built on the mountain sides that require uphill downhill walksor TukTuks, Queens Hotel is right in the city. Only thing not to do is walking in the evening around the lake since all the birds in the world come to roost on trees around the lake. If you want to do a walk, go to the opposite side of the lake where paths are way from tree line.

This is a historic hotel with a huge charm factor. My room was enormous with three balconies, and the staff was very welcoming and professional. I especially enjoyed tea and coffee in the outdoor private garden and pool area. The location was central and convenient. I always felt safe and welcomed.

Lovely welcoming staff at reception! Super quiet room except for wonderful birdsong in the morning. Beautiful old furniture, artefacts , brass lift, wooden flooring …. Nice swimming pool too!

It was a pleasant stay at The Queens Hotel. We received a warm welcome on arrival. The position is perfect for visiting the Temple, overlooking the lake in Kandy but the traffic noise is incredible. Yes you are right in the heart of the city so not unexpected but trying to sleep is not easy. Room was clean and adequate and probably once was quite something but now old fashioned and very basic. There are no frills, no luxury and although our bathroom had a bath it was impossible to use it as took too long to fill it! Buffet breakfast was ok, basic and our least favourite in Sri Lanka - perhaps we have been spoilt everywhere else. In summary one night was enough for us.

Yes it was very good.

Really nice stay at the queens hotel. Great location. Staff amazing. Slightly dated. But that was part of its charm.

They upgraded us to a suite facing the lake, allowed us early checkin. Comfortable, good hotel. Easy acceas ro the temple and Cultural dance center and restaurants.

Cool historical hotel in central location. Recommend the courtyard/ non city view rooms because it is centrally located and the road is busy. We stayed for one night and it was perfect to see what we wanted to see in kandy.

Our stay was wonderful, we were lucky enough to have one of the newly renovated rooms at the hotel. The hotel staff were very polite and accommodating and the hotel is very centrally located - easy walk to the Temple of the Tooth Relic, eateries and shops.

You must read-up on what to expect at the queen’s hotel. It may or may not be for you. It feels like stepping back in time. The place is a little shabby in places but if you want to have that feeling of living a bit of history it delivers. It’s an excellent location and the staff are all friendly and helpful. The pool offers a break from the noise of town and just generally- bring your ear plugs! We really enjoyed our stay.

A truely Victorian experience. The hotel has kept all its original charm while adding modern luxuries where needed.

They went above and beyond to assist me with all my needs. If you’re traveling in the area, I cannot recommend this hotel enough! The staff is incredibly warm and accommodating, making your stay truly enjoyable. Everything about my experience was exceptional.

The staff were amazing and on hand for everything and anything from reception and security to waiters and chefs. The pool attendant and gardener were also excellent

Lovely historic hotel, yet sadly long overdue for a major renovation. Upgraded to a suite (thank-you), yet broken air conditioner that staff tried to fix with a broomstick/leaking ceilings in various rooms (dangerous on floorboards)/light bulbs broken & not replaced/dangerous electrical PowerPoints/shower mechanism broken & fell Off & hot water tap itself overheats & liable to burn. In a positive, bed & pillows comfortable, pool fantastic & staff very helpful. Particularly the Manager/CEO Mr Kumar.

Great Hotel

never had such a bad experience checking in, the girl (with glasses) at the reception was so rude it was laughable, I really got no idea how she got the job. the hotel is really nice and close to everything, but the rooms facing the main street get really noisy at night, the it gets quiet from 11 pm until 4am when the traffic (trucks, buses ect..) start again. ok for the location , the beauty of the hotel, the swimming pool, the bar , but avoid if you want some sleep . remember, be aware of the ignorant unprofessional lady at the reception! be ready to wait for a long time ! a long queue of people complaining when I left!

Keep your sense of humour and you'll get through the half to one hour check in process and you'll start to enjoy this quirky, totally inefficient hotel in the perfect location opposite the Temple of the Tooth. It's unapologetically rundown - but if you love heritage hotels you'll love this place. It has a nice restaurant with really lovely staff. It's the reception staff that desperately need training in how to deal with customers. We had zero explanation of why we were kept waiting for over half an hour. Very poor communication and generally inept. But again, get through the check in process and you'll be in heritage bliss - well, maybe not 'bliss' but you'll probably love the place anyway.