The power went out for 2 of the 3 nights I was there, leaving the hotel without electricity, air conditioning, and other basic amenities for hours. Trying to sleep in the room without AC in the middle of summer was incredibly uncomfortable, and I got very little rest.
What made the experience even more frustrating was the lack of communication and follow-up. I reached out to request a partial refund due to the significant inconvenience, but I never received a response.
Power outages can happen, but when they affect the majority of a guest's stay, the hotel should make an effort to resolve the situation and communicate with guests afterward...