Overall Ratings & Reviews Princess Mundo Imperial

Rooms not cleaned even at 6pm. Elevators with 20 people waiting to go up. Couples in family pool engaging in sexual activity, fraudulently sell sea view and give you a room over a car park. Service horrendous.

El hotel esta siendo restaurado y aun le falta. El servicio tiene actitud pero le falta capacitacion si quieren volver a ser 5 estrellas.

resort fees already paying to stay there and when you checking in i didn't use the resort and still had to pay resort fee's

Few

Very nice but old hotel, people very friendly, elevators very very slow and no running water for some hours during three nights

Everything

Excelente atención por parte de la Srita. Luz en front desk.

The property is recovering from the Hurracaine, has done a great job however there are some problems to be fix still

Muy rica la comida, los drinks y siguen reparando el hotel pero la mayor parte ya se ve como antes

Recepción es una escuela de capacitación, se tardaron mucho tiempo para registrarme porque no tienen personal competente

Good condition

Muy bonito recorder tu infancia y regresar de Nuevo

I love This hotel Resort palm tree 🌴 the sunset 🌅 from this place are wonderful to see it . If I visit Acapulco this is my favorite place .

Very good

I enjoyed my stay, it was quiet, relaxing. However, the food and drink were over priced. The property still not fully open. The food was quality on some itmes was very good. The drinks were as expensive as in the U.S. and were average. Pet fee was extremwly over priced. $50 dollars a night. In the U.S. some hotels charge between $75 and $150 for the entire stay. The beach is nice, though it is open sea. You need to be careful when swimming and not go to far in.

There is still a lot of construction happening due to the Hurricane damage. The side that was open was nice, but the restaurants and pools were limited. Over all we enjoyed it and look forward to returning one day when the repairs are complete.

Staff were professional and kind and respectful. Room was clean and comfortable. The price was reasonable.

We always love to Stay here. Safe area

Is a very nice place, and safe!

Excelente