El hotel está viejo, sucio y en malas condiciones. La cafetera de la habitación tenía algo podrido adentro y el olor era insoportable. No le han dado mantenimiento a nada. En el gym no servía más que una caminadora.

Spotless, comfortable, excellent

Dirty floor, staff

Beautifully renovated rooms and property. The place is first class. Service is good, the rooms are spacious with comfortable beds, nice bedding, new furnishings and amenities. The walk in showers have great water pressure. Overall I would recommend.

Buen servicio en general

The hotel was beautiful, and the room was nice, but we had to request for our toilet to be fixed 3 times, then we had no A/C through the night. No attempt to make it right was offered.

Excellent service!

Beautiful resort, great spa, food is good, big gym, rooms spacious (most of them with recent renovations). Def would recommend.

Nos encantó

Ac didn’t worked, pools closed, terrible buffet breakfast, cockroaches in the room

Food quality not good. Service in general is bad, 30 to 40 minutes of waiting just to have breakfast. Buffet very poor and basic… at the swimming pool the order takes 30 to 40 minutes to arrive….

Yes it was fine

The room was very nice, spacious and clean

This hotel is extremely overpriced..food is expensive and not even tasty...staff are not friendly...the main swimming pool is still shutdown...no entertainment..no acrivities..the elevator makes scary noises and the door slams on people getting in and out ... and i found a cockroach in my room 0834...not aceptable...they need to restore the hotel to where it is safe and pleasant for people to stay and then re-open it when its safe...i visited from Seattle in October 2025

Well - I had some issues checking in. Despite having a reservation, they didn't have me in the system. The attendant indicated that they are often receiving fraud from prepaid reservations. Well, I didn't prepay...I reserved to pay when arrived. I showed them the reservation, and it took some time to resolve the issue. My cousin from Mexico City was staying there also and they backed his brand-new car into an object in Valet...but they seem to be taking responsibility for that instance. I stayed there 40yrs ago. The property has been impacted by the hurricanes last year, and it didn't impact my stay there - since I was Acapulco to bury my mother and most of my activities were at my other cousins' home there or around town. We did find two cockroaches in the room - but it's open air and wasn't a annoyance. Breakfast was good, but Expedia says it was free and it was hardly free. Nor was it on my corrected reservation.

This place is still recovering from the hurricane but in good condition. It is under new ownership and there is a lot of work going on. The great staff makes up for any deficiencies. Two issues... there really isn't any place on property that serves dinner except a very average sushi place. Also it can be a bit noisy. in the end i had seven very pleasant days there.

The hotel staff was very friendly, and welcoming. The service was excellent! We also loved the food served at breakfast! We loved the pools, spa and the view of the city from our room. We took advantage of the breathtaking beach! Thank you Princess Munro Imperial for making our vacation one to remember! Thank you for your warm hospitality! If we are ever in Acapulco again, we’ll be happy to be one of your guests at Princess and we are also eager to visit your other locations! Hasta luego!

El elevador hace ruidos, los cuartos y LAS CAMAS tienen pipi de perro, los aires acondicionados hacen tanto ruido que no te dejan dormir, los refrigeradores tienen comida del huésped anterior y el servicio en general es lento. No me volvería a quedar.

Rooms not cleaned even at 6pm. Elevators with 20 people waiting to go up. Couples in family pool engaging in sexual activity, fraudulently sell sea view and give you a room over a car park. Service horrendous.

El hotel esta siendo restaurado y aun le falta. El servicio tiene actitud pero le falta capacitacion si quieren volver a ser 5 estrellas.