Overall Ratings & Reviews Pierre Mundo Imperial

Good overall

El hotel es viejo pero bien conservado, las habitaciones, la alberca, los jardines y la comida bien; sugiero modernicen sus aires acondicionados xq hacen micho ruido y re ubiquen el gimnasio para q tenga mejor vista…

In General, we enjoyed our stay. Areas of opportunity. Have Ice available near the room. Be able to choose breakfast other than buffet. Room service have some inconsistencies in quality and completeness of the service.

Probably was nice when we drove up check in took about 15 minutes. I don’t know why and room had issues the first night massive conversation build up three times we moved to another room, but they moved us to another room at midnight that had not had the air conditioning running, so it’s hot. Talk to the front desk manager about compensation would not do anything but upgrade on our next trip. why would you go back for an upgrade to a place enjoy secondly both my self and my boyfriend got sick off the food at the property. It’s about it.

We enjoyed our trip, hotel was good. Staff, fantastic and food great.

Clean

Incredible: no hot water, noisy air conditioning (had to turn off at night)

La televisión no funcionaba bien porque solo tenía 3 canales, las almohadas olían horrible. No estoy de acuerdo con que la gente aparte los camastros y tarden horas para usarlos cuando hay gente que no tiene ni donde sentarse. En cuanto al servicio fue excelente, mi hijo tuvo una herida con un azulejo de la alberca y fueron muy amables y lo curaron y hasta le regalaron un helado, excelente de verdad. El buffet de la mañana de verdad todo delicioso y las instalaciones con buen mantenimiento

Las condiciones del hotel no superan las 3 estrellas, necesita una remodelación total, los cuartos están en mal estado, los baños super anticuados, los restaurantes con servicios muy limitados, ojalá inviertan en el ya que es un hotel muy bonito y de mucha tradición y es una pena que lo dejen caer de esa manera

Very pleasant experience, the people of the Pierre make up for the shortcomings.

Noise from party at night was terrible, could not sleep

Made feel safe, appreciated very nice customer service

El lugar es muy tranquilo y se puede descansar muy bien en las villas, me gustó mucho que es petfriendly y las mascotas pueden estar prácticamente en cualquier lugar. Solamente la atención en recpeción es algo tardada, mi llave no abría y demoraron hasta el día siguiente para arreglarla, los alimentos muy buenos pero las aves también comen y eso puede provocar alguna enfermedad o contagio

it is so so,,beautiful beach,,

The staff was very helpful and professional The food was delicious The beach was convenient and clean

All is great

NADA Vey expensive $280 for a glass of cheap Chilian wine gimme a break

Food is bad and bathrooms very old, not working properly, I had to call maintenance several time to unclog my WC and shower… poor quality food not much alternative of choice

We have been to the Princess before so I did not know what to expect from Pierre. It was actually very nice! The hotel is old but well maintained. Our room was simple but clean. The bathroom is very small, however it was not an issue. Very easy to walk to the pool or the lobby. There’s a 220 pesos valet/resort fee. We had the breakfast buffet included in our package, it was worth it. The food was good and there a lot of option. The access to the beach is very easy. Drinks and beers are expensive at the hotel, better go on the beach, it’s 1/3 of the price of the hotel. We liked that we can also go to the Princess. Their pool as a water slide, rocks and cenote. There’s more ambiance, more people and music. It’s about 10 minutes walk from the Hotel Pierre by the beach. W had a very good time at both places.

Place needs major updates. Pool was dirty.