9.0
Exceptional
From 570 reviews
Cleanliness

9.4

Room Comfort

9.6

Location

10.0

Service and Facilites

9.0

Traveler Reviews Taj Santacruz

Number of reviews per page
20
40
Top reviews
Sudhir
icon-Business
Business
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Awesome property, very well located, great room sizes for Mumbai, awesome gym and breakfast
Shalini
icon-Business
Business
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

clean room and nice location with good amenities
Manan
icon-Business
Business
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Good
Mugdha
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Enjoyed the stay. Nothing to complain about.
Desmond
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The room was excellent and staff vey friendly but the room wasn’t ready at check in and we had to wait over an hour
Sejal
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Yes
Deepesh
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The room was clean, the staff were accommodating, and the hotel offered all the amenities you would expect from the Taj. However, there were a few setbacks. The check-in process was extremely slow and felt disorganised, with other guests pushing in and a wait of over 15 minutes before we were assisted. Additionally, the hotel initially did not recognise that we were a family of four and failed to provide sufficient bedding. This had to be escalated, although the staff were quick to resolve the issue once it was raised.
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Deepak Prabhakar
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Excellent and courteous staff. Clean room. Good food.
Subhasish
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Very nice staff, beautiful room.
kamlesh
icon-Leisure
Leisure
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Yes
Viren
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

very good breakfast, & excellent SPA
Rahul
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

We spent a week here and overall were very pleased with our stay. The Taj hospitality is second to none, staff is very polite and helpful. The room and bathroom were both spacious. Soundproofing is great, important because the hotel is right next to the domestic airport. Breakfast was amazing, huge selection.. kids loved it. Taxis are available easily because the hotel is right next to the airport, downside you end up paying 300-400 Rs surcharge on each uber ride from the hotel (I think it’s some airport tax)
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santosh
icon-Business
Business
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Friendly staff and warm customer service much better than any other hotels. Have stayed few times last month and love to stay again soon in the future.
Nima
icon-Business
Business
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Nice hotel. Reception service average. Restaurant very good. Gym 10/10
Gerald
2.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

no
Rajesh
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Room was spotless. Service was excellent. Overall great experience
Nima
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Clean big rooms
Rahul
icon-Business
Business
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

All great.
Roma
icon-Leisure
Leisure
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Good
Salma
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Friendly staff and excellent service. The staff was very supportive. They brought our luggage. They provided us enough information about food service. The breakfast has several options. The best part was food. I wish if they had provided enough toiletries in the washroom like extra toilet roll, bath salt or bubble bath, hand wash, face wash, a covered trash bin and manual to operate TV in washroom as well as lights in the room.
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Number of reviews per page
20
40