We were very disappointed with our stay. After check-in, we found the toilet seat broken. The reception informed us it could be repaired in the evening, but since we had dinner plans, we agreed it could be fixed the next day after check-out. We placed the “Do Not Disturb” sign on the door. However, when we returned from dinner, someone had entered our room without permission, repaired the toilet, and left dirty footprints and stains in the bathroom. This is a serious breach of privacy. No staff should enter a guest room when the “Do Not Disturb” sign is displayed. When we reported the issue, the reception staff seemed unable to understand why we were upset. In addition, we found toothpaste on the bathroom door and a large brown water stain on the duvet. So the room was never really clean in the first place! Mistakes can happen, but respecting guests’ privacy and maintaining cleanliness are basic standards. Unfortunately, there was no assistance, and no goodwill gesture. Overall, it was an unpleasant experience — luckily, only for one night.

Bar area ok for all inclusive, but if you was paying customer, not a great selection of drinks and not a quality of drinks and all the entertainment was down in there pool bar, which is not the most comfortable place to watch entertainment

My only issue was the Hotel's WiFi, which was really slow. The staff was nice and friendly. But overall, the hotel is great. The location of the hotel is only a 5 min walk to Kardamaina which has lots of food options.

We enjoyed our stay, was very short unfortunately. Very nice room. If you go to Kos I would recommend to stay. 🙌👌

The quiet pool was excellent with Gazebo pods to feel you had privacy. The customer service was superb any issue was resolved very quickly. On criticism would be the WiFi, started off ok but deteriorated over 10 days, unsuitable for any sort of streaming.

Nice hotel with lovely rooms and great sea views and pools. Convenient for the local town with beaches and plenty of restaurants and shops. Only downfall is the small beach and the steep hill the hotel is built on which is not ideal for the less fit or disabled. We had bed and breakfast only. A lovely stay.

Lovely hotel, big and spacious, 3 nice big pools, nice staff all round

Rude unhelpful staff

Beautiful location and rooms. The food was not good.

Property pools are nice and the view from the hotel is Amazon. The rooms are big but a little outdated. The worse part is the quality od the food provided. Not only is it quite limited, but also the food itself is not good and of a very poor quality. All inclusive is not worth it, ended up eating on the city for lunch and dinner more than half of my stay.

Really enjoyed our stay

Great (free upgrade) room. Brilliant friendly and super helpful staff.

Stayed for 2 nights with an all inclusive package. Inclusions limited but good food and options for relaxing. Close to town also gave options to walk and see some of the town.

Check in was a disaster, the wait for check in and the room was long and the staff was abrupt and not very friendly. Expedia site noted check out was noon but the front deck states that was wrong and check out was 11 am. The room i booked had 4 beds but the room I got only had 3 beds. I was charged and extra 80 dollars at check in but was not explained what it was. Overall very poorly managed but the resort was beautiful. Would not go back or recommend.

Wonderful property with amazing staff and amenities

The location was excellent 10 minutes walk from the town centre Kardeminia. The hotel itself was lovely, very welcoming, the staff we lovely, friendly and accommodating. We stayed a family room with 2 bedrooms it was very spacious, clean and modern. The view from the restaurant was stunning, one of the best views I've seen overlooking the sea and close Greek Islands. The food was ok, dinner a bit better than breakfast due to the limited choice of foods. There are some steep walks to get to the pool or restaurants. We did read some reviews prior to booking, I would agree about it not being 5 star per say, having stayed in a few 5 star hotels on other holidays, but none the less a lovely hotel, maybe a 3.5/4 star. Overall I would recommend this hotel, for the rooms, location staff. We loved our holiday.

You should only go to this hotel if you are in excellent health and fitness - very VERY hilly and we were there during a heat wave. While there were some golf carts, they were not always available. Also, the pools are only open from 10 am to 6 pm, so no chance of early or late swimming, and it was 95 degrees. You get a message that towels will only be changed once a week. The front desk rattles off 20 rules when you check in and it seemed like every time we asked for something we were told, "we told you when you checked in, towels once a week" etc. The room was spacious and clean. Food nothing special, although servers were very nice. The beach is rocky but there is a nice beach at the hotel next door. All is all, would not go again.

property is nice and clean, near to town and beaches. friendly staff

Stayed in this property for 7 nights. We had booked a triple room and were provided with a family room with 2 separate rooms sleeping 2 each beside the Sea Breeze Bar and Pool. The room was cleaned daily, fresh bottle water provided each morning and air conditioning which was a must with the recent soaring temperatures. No rushing to get loungers but the pool, which can be the case in some resorts. We did not avail of the all inclusive package but ordered room service one evening (food portions were very big and good value for money). The walk to breakfast is very steep but it is possible to ask for a lift on one of the golf carts. The strip in Kardamena is only 10min walk with a lot of restaurants, bars and shops. As our departing flight was late and check out is 11am we asked to avail of late check out at 7pm and while we had to relocate to a different room it was done very seamlessly at a very affordable charge of about €20. The property is well maintained with beautiful views throughout. It can be windy beside the pool but it was welcome to make the heat more manageable. There were also daily activities at the pool starting with darts around 11am, aqua Zumba around 11.45am and water polo in the afternoon. Child friendly shows on evenings at 9.30pm. A great week and lovely stay in Grand Blue

A very enjoyable holiday in a 5 star hotel that deserves these 5 stars. Very clean and very well kept hotel. A lot of green! Rooms cleaned daily, towels changed daily. Very tasty food! A big nod to the chef and restaurant manager. Good gym equipment. Very nice hotel staff! They do a really good job.I definitely recommend this hotel.