This was absolutely one of the worst trips I have ever done. Hotels.com help contribute to this. Not so great experience. Both the hotels.com and the resorts websites provided false information. The conditions were so bad that I landed up leaving a day early. I had to take someone to the hospital due to the dirtiness. I did not get refunded and I was actually charged more than what was expected. The location was great and the staff was great but they were unforgiving when it came to providing a refund or understanding the situation. Do not recommend this place unless you don't mind old worn down overcharged definitely not a two-star hotel resorts. One note you will have to pay for everything even if it says all exclusive.

Good motorcycle parking and access to amazing roads.

Nothing in special

Very few of the bars and restaurants were open.

We enjoyed our short stay. The buffet was convenient with many options for my picky eater kids. And a nice view of the lake. There were many activities on site that we wish we stayed longer to enjoy. Hopefully next time❤️

Long queue at checkin. Informed only breakfast option was 7am. Room grubby, carpet had suspicious brown stains & cigarette burns, horrible beige caravan style bathroom. Promised view of lake which was miles away & obstructed by large roof in front of our window. All but 2 of the restaurants & bars were closed without prior warning. We were turned away from half empty restaurant as we did not have a booking, we were left with a pot noodle from hotel souvenir shop for dinner but no cutlery so had to use ice tongues in room to eat. Woken at 8am by cleaner trying to get in our room & also a call from reception! This all for the huge cost of £350 for one night, no food, no view & nothing around hotel

Awesome service…beautiful view. Wish I could have stayed an extra day.

Good. The location and service are good, especially the facilities are good for kids.

Very nice stay! I do recommend to stay here.

ビュッフェのメニューがやや固定的なので、連泊を重ねるとやや食傷気味となるか。

カードキーではなくて、スマホQRコードキーなどで部屋に入れるようにして欲しい

外国人スタッフを含め、峰さんフレンドリーでした。施設の古さはありますが清掃などは雪届いており満足です☺️ 雪不足が残念

清潔、対応良い

対応も清掃も綺麗でとても満足しました

バイキングを食べている時に係の方が空いたお皿をすくに片付けにきて、急かされてる感じがし残念でした

楽しかった

ゲレンデへのアクセス良好でした。 お風呂が臭いのとお部屋は埃まみれ、お布団もきちんとお洗濯されているのか疑問でした。

綺麗に清掃されて良かった。

高樓層景觀太好了。邊間的窗戶視野更寬廣。秋天變色的森林美。

自然がいっぱいで良かった 　猪苗代　星空　紅葉 　素晴らしいでした。