Localizado en un lugar privilegiado. Una pena que el hotel este en tan malas condiciones de mantenimiento. Necesita una reparación capital y mucha inversion. Una pena que este hotel localizado en el centro de la ciudad este en tan pesimas condiciones. Espero tomen mi comentario de buena onda y hagan la inversión necesaria que necista el hotel y lo mejoren. Gracias

The toilet seat needed fixing. Bathroom smelled like sewage. The window didn't open

Buen servio al cliente

El lobby del hotel y las áreas verdes incluyendo la alberca están excelentes. Me gustó mucho su atenticidad de hotel. Sin embargo en cuestión de más habitaciones crecen de buen mantenimiento, hay oportunidad en lo escusados, lo minisplit están algo viejos y a mi gusto, la habitación no está muy confortable. Pero esta bien para llegar y dormir.

The hotel was fine as were all the amenities.

Very safe hotel

The toilet have no room to sit and do your business that’s not acceptable sorry but I tell you the truth

I loved that the hotel was over 100 years old. The location couldn’t have been better for walk ability in the historical center of Merida.

This property is very charming and the staff where great especially Ricardo! What I did not like about this property is the safety of the room. The one lock on the inside was a rusty old chain that was screwed into the wood trim of the wall. I could have ripped it off myself. I saw the neighboring room and the lock was the same. I think Kavia hotels should step it up a notch or two in that regard! This hotel was also very noisy. I think all inner courtyard hotels in the area are noisy as any noise echoes through the halls. It adds to the charm but bring ear plugs or expect a number of wake ups.

Buen lugar, hotel viejo

Rooms were spacious. Water pressure in bathroom was low. Staff was friendly, some spoke English, with others used translation apps. Location was convenient too.

The property is in great location. The rooms are super clean and the housekeeping people are very friendly. The rooms has a light saver on top of the door. Light from the aisle don’t let you sleep.

Room is firty, dusty very poor conditions, staff ok

The hotel is right in the heart of the city. Just a few blocks in any direction will keep you busy day and night. The staff is extremely helpful and friendly. They go out of their way to provide good service. The hotel is obviously old, but that is part of its’ charm. It is historic and culturally grand, and they keep it in decent condition. But if you are looking for modern perfection, then go stay at the Hilton. I prefer to be where the people treat you like you are part of the family.

Very safe

Todo fue genial. El único problema menor fue que el WIFI no llegaba a la habitación, así que tuve que ir al pasillo para usar el wifi y hacía mucho calor afuera, pero me quedaría allí de nuevo.

Good for what I paid

It is God prices in nice location near everything but they need clean better

Receptionist they are not very friendly

Very old building, very old rooms, very dirty, restaurant mot working all day, pool dirt and bad customer service. The only good thing is that is very close to Plaza Grande