Overall Ratings & Reviews AC Hotel Guadalajara Providencia, Mexico

1 side of the hotel is really noisy with wind due to the way it is constructed. We moved rooms to the other side and it was quieter but shower had no hot water. It was within walking distance of good food

Property was great and staff very accommodating. The pool bar food and drinks were delicious! Midtown Jalisco mall was the only thing close within walking distance. Other than that, there was not much close to enjoy within walking distance as far as shops or street vendors. Property was centrally located to Centro histórico, Tlaquepaque and about an hour from Tequila which are the places we visited. We’d most likely stay here again.

The property looks tired and a bit outdated. No refrigerators in rooms and NO TOILET TREATS.

Outstanding Service

Got stuck in the elevator, as the door would not open once it got to the floor I was going to. Thankfully I was able to select another floor and it opened on that one. Other than that, it was a nice stay.

It was nice

The views from our corner room were not the best since it faced an area under construction and not city view like we thought we were going to have. Rooms are modern and sleek in design. Pool area is also an asset. Would recommend some property upkeep to preserve hotel value.

Room has zero soundproofing. Hotel is on a super loud and busy street and you hear all cars all night. We paid extra for corner room and could not sleep both nights we were there. Hotel has great pool and lounge rooms are decent. Noise is big turn off and definitely would not stay there again!

Pros: very kind staff, good breakfast and location of the hotel is definitely a plus. Cons: the room was dirty (we even found bedbugs!!), the drain in the bathroom was clogged, toiletries (like body lotion and sanitary paper) weren’t new at all, pool’s water was very cold (definitely not suitable for kids) and we found out that a “daily pass” is sold for visitors to use the pool, so it was very crowded even when we didn’t see a lot of people in other common areas of the hotel. Definitely expected more for a Marriott hotel.

Comfortable rooms, good facility, and loved the rooftop pool and bar. Staff were friendly and helpful. While the room was a good size, it was set up poorly. There was a dresser shelf unit, but it was in the bathroom. It would be much better if it was in the main room. Also our mini fridge broke down. While it was replaced, the replacement one also broke down.

Poor managgment

Great hotel for the price. Very roomy, clean, great location.

The staff members are wonderful and helpful.

Grat

Tienen una muy bonita alberca desgraciadamente muy descuidada el area de camastros, no habia mucha gente sin embargo todos estaban desordenados , con toallas mojadas , vasos y basura lo cual no dejaba saber q estaba ocupado y cuales no . Por otro lado el desayuno del restaurant estaba delicioso y el servicio eficiente y amable , la recepcion amable tambien .

clean nice people

Great staff

Amazing place to stay!

Excelente hotel, la ubicacion es muy buena, varios restaurantes y plazas a menos de 10 minutos caminando, personal muy servicial

Ok overall great hotel and service, it’s just that Expedia booked us for a king bed and instead we got 2 twins. My wife and I were looking forward to this stay but did not expect to sleep separate in small beds. According to front desk this was a mistake by Expedia ? And they couldn’t get a king size bed.