Staff were friendly and helpful. The Spa and gym facilities are very good, with excellent therapists. The room was good and there are a variety of pools and outdoor areas to relax. A lovely rooftop terrace. We expected more activities such as tennis etc and had a disappointing experience at the hotels Montauk Restaurant, the worst meal we’ve ever had! Limited variety and the toughest Rib-eye steak! However, the Sessions restaurant provided a very good daily buffet breakfast. Good if you like rock music.

Loved every minute

The hotel itself is good, nicely decorated, modern and clean. The food was bad, breakfast was inedible for anything that was actually cooked. Bacon was slapped on the pan, not even taken apart so all the slices were burnt on the outside but barely cooked underneath each slice, clearly the "chefs" don't care. Eggs were under cooked, omelettes were tasteless, sausages burnt and the cheapest you can buy, not something you'd expect from a five star hotel. Croissants were nice though, thankfully they didn't need cooking. The all inclusive restaurants on site weren't much to write home about either, again using cheap ingredients, we probably had two dishes that were ok at best. So much so, even though we paid for all inclusive we made the decision to eat out every day. The staff were on the most grumpy, fed up and saw us as just another customer. Not the experience you expect from an apparent five star hotel. Everything we asked, including booking taxis for us, or asking for milk for my daughter seemed too much for them and a chore. Having stayed at other hard rock hotels, this one definitely doesn't live up to the others standard. I definitely won't be returning and was happy to be leaving. I would have relayed my concerns at check out, but I wasn't asked how my stay was either.

Lovely hotel, good facilities. Without exception, all members of staff were outstanding. Pool areas are lovely and well maintained. Only let down was the room - we had a silver room on the 16th floor. Very loud with small children - we realise it’s not an adults only hotel, however separating couples and families with small children shouldn’t be that hard surely? Given the size of the hotel and amount of rooms.

Fantastic hotel. Amazing facilities, clean & spacious rooms and lovely staff. Highly recommend.

Lovely hotel in a central location . Would be good if they have a proper coffee machine in the room

Great hotel. Clean. Staff are kind and helpful. Rented the guitar to play and it was amazing. Went half board.

We had our first family holiday with our little one here. By far the best part of this hotel is it's people - everyone is incredibly friendly and helpful with special shoutouts to Chyntia in the restaurant (who always kindly washed bubba's bib for us), Enrique at the Pool restaurant with his amazing sense of humour and Adonis at the pool bar. There are many others I'd like to shout out but can't remember names! The pools are lovely and the evening band / singer entertainment was always great. We went all inclusive - there were some times (e.g. 5.30-6.00) when we couldn't get food which made it harder with feeding bubba (although this could be because we are out of season) but otherwise the food was always nice and there was a good variety. The views are lovely and the rooms are clean and well presented. The cleaning staff are also incredibly helpful and efficient. We had a lovely time here.

I recently stayed at this hotel for a short break. There were both positives and areas for improvement. The pool area was lovely—large, clean, and inviting—though the loungers lacked padding, which didn’t quite match the five-star expectation. The room was modern and well-maintained, but the mattress was old and caused discomfort. Even after changing rooms, the bed wasn’t much better, and I relied on a pullout bed. If the bedding situation is improved, I would stay again, as the rest of the experience has great potential.

3rd stay and the hotel is still in excellent condition - lovely spacious rooms, drinks quality is unbeatable especially compared to other all inclusive. However the à la carte dining options had changed (condensed into one restaurant) and the food quality was significantly worse in the sports bar and Asian fusion. Buffet remained excellent.

Excellent stay

It was a beautiful hotel!

Another fabulous stay here with the wife. We love the location, the vibe and general feeling of space around the site. Depending on how we get on at the airport heading home (very slow on arrival with the new electronic security checks) i’m sure we’ll be ‘rocking’ back up here again soon…

Great for families and groups. Pools and pool areas were well maintained with good vibes. Loved the roof top bar but very windy shame it isn’t open during the day. I was in standard room, which really needed to be updated even with the standard hard rock theme. It really did feel like i stepped back in time to the 80’s This room seemed outdated. The Food in all the restaurants was very average, breakfast seemed to have a wide choice. As a solo traveller every time i got up to get to fetch coffee, water or something my table was cleared away staff ready to seat the next group or family. This gave the impression this hotel is not set up for solo guests over all staff were friendly and helpful.

Very good i work in a 5 stars hotel as well so tahnk you to all my collegs in the kitchen and floor especially the italian barman mucha gracias

The amazing breakfast buffet and the magnificent view from our room on the 15th floor were definite highlights. Rooms are small, but bed was comfortable and furnishings modern and upbeat. Loved the evening concert in the lobby! Excellent location for strolling around shops and restaurants or even taking a swim in the ocean after swimming in one of the three Hard Rock pools. You’ll want to share these one-of-a-kind photos!

Clean hotel. Large hotel with multiple pools

The room was spotless, the food was excellent and the staff were all friendly rate

great room, great breakfast buffett

Such a relaxing holiday! Easy food options, great pools, and lots of sun!