Hi Ms Chau,
Our family has never met in more than 10 years of working as a accommodation service with households, a guest who lacks sympathy and greed like her:
1/ The mistake was caused by forgetting to book, so our family had to compensate to upgrade to 2 deluxe family rooms for her to stay, just ask her to add 50,000 VND for electricity and water, we moved the two families who booked this room. to the house next door, offset the cost of 1,000,0000 due to our negligence.
2/ I booked the lowest room type, only 250,000,, have two more children, keep the luggage for my whole family the next day even though I checked out + at least 10 times sorry I'm still not satisfied ,
Host
Thanh Nguyen