Staff were friendly enough although not empowered to resolve issues. Room was vey outdated and smelt of years of people smoking in the room which had seeped into the fabric covered walls. Room lighting was very dim, no doubt caused by the dark wall covering. Carpets severely stained and not vacuumed. Bathroom lighting very poor given there were no windows. Staff refused to change the room as they said were not allowed to make changes.

Great location. Comfortae room.

Great room and the hotel always try to accommodate my request for a bath. It is very much appreciated. Staff a friendly and it’s always clean in a great location for Farringdon. This is always my 1st choice of hotel when I’m in town.

Friendly staff

Very friendly staff and I very much appreciated the hotel meeting my special request of a bath.

Staff was very friendly! Nice and clean room!

The room was clean and adequate. I didn’t try the restaurant at all but heard bad reviews. Overall adequate but nothing to write home about. If you need to be in the Clerkenwell area, it’s convenient.

Carpet was disgusting

Hotel was far from 4 star filthy and run down toilet and shower was leaking

The room carpeting was horrifically dirty. Should not be allowed.

Cleanliness was not enough. Need to be cleaned after use. Also, amenities were not supplied daily.

Great location for exploring London

Incredibly warm. Specifically chose a hotel with air conditioning. Air conditioning was not working and windows do not open. Twice we asked for ac to be turned on. Receptionist was very friendly and said she had turned it in and it needed time to reset. Still no ac and no sleep. Disappointed as I’ve stayed before but it’s put me off coming back.

Clean room, friendly staff and good location.

The hotel rooms were rather dingy, the headboard was peeling. It was a very dark and dingy

Nice, quiet and pleasant room and location. Friendly staff

Bed was a little hard and the water in the shower tray didn’t empty quick enough for the water flow. Other than that all was ok.

Sticky carpet in bedroom & very sticky remote control for the TV.

small room - uncomfortable bed

Stayed one night and chose the hotel as it was close to where we were attending a party. The room was quite small, the curtain was coming off the rail at one side so did not cover the window properly, sockets in the room poorly located eg no socket near to mirror for hairdryer and had to unplug lamp to use socket next to the bed. However, apart from those niggles the room was comfortable, clean and did not feel like a bland hotel room. Staff we encountered were friendly and helpful and the hotel is walkable from Kings Cross station.