The room was nice and clean and the location was perfect, walking distance to many restaurants and in the middle of the old city. Parking was a little far, only 10 minute walk but not ideal when you have luggage, but at least they give you parking options and a discount which was appreciated. Service was very good. I would stay here again.

Very nice location. A bit difficult to reach though as in a no car location

Staff exceptionally helpful. Web site says coffee shop open each day. Not so. I used Expedia search for parking included. 15 min walk to parking is not what I call included. Expedia's fault not the hotel.

They arranged for a 4am cab to the airport. Fantastic!

It is the 4th floor of a historic building. The elevator is old fashioned and looks like straight from an 19th century movie. The staff are helpful, breakfast buffet is of good quality. The room is spacious with good quality bedding and towels. However, there is a lack of furniture, e.g. table, chair, dresser etc. And the hallway can be hot.

This was a great hotel in a perfect location: perfectly situated for exploring the medieval city within Genoa. Our room was exceptional. Restaurants and tourist sites were close by.

We had a wonderful stay at Le Nuvole. You get the service of a 4 stars (reception and breakfast in the main palazzo). The room is in a different building next to the palazzo. The floor where we stayed was totally renovated, mixing old and new with style! We loved it.

I have never had a more friendly and helpful set of staff. Everyone we encountered was over the top generous and helpful to us. Offering umbrellas for us to use and so much more. Loved everything about our stay. Such a great place at a great price.

Our first contact with the hotel right before checking in was problematic. While we were lost in our walk toward the hotel pulling our suitcases on the cobblestone area surrounding the hotel, we called the hotel and asked them for help. However the man on the line after hearing us being lost, to our surprise hung up the phone!! We were assisted by passers-by to guide us to the Piazza della vigne. Other than the check-in, our stay was fine. The staff was generally helpful, though not super friendly. The loft-style room was renovated, comfortable and decently appointed, although a mini-fridge would have been helpful.The breakfast served in the rooftop was excellent. Advice to those arriving by taxi. The closest point for drop off and pick-up is Piazza Campetto - literally one minute from the hotel. Had our driver known this we would have avoided a great deal of hassle.

The hotel is clean and quiet as described. The first night the AC was not working properly and our room was quite hot in the middle of summer. The next morning we talked with the staff who were condescending and explained that because the rooms have tall ceilings and because the building is old, the rooms only cool down so much. They did send someone to fix it which made a difference. They use WhatsApp to communicate, so beware if they do not hear back from you, they will make choices for you on your behalf.

Loved staying at Le Nuvole, great position, beautiful historic building. The only negative note is the a/c which was very loud and just had to keep it on all night because of the heat wave.

A well refurbished property close to public transport. Well appointed rooms and some amenities provided.

Great location. High level service. Great breakfasts. Highly recommended.

We were one day late to check in and the staff were extremely friendly. But the location is right inside the old town and not easy to find. We had two small children below 10 and two luggages to pull around. The neighborhood was sketchy. (when we search for the hotel, we walk around a road with prostitutes and pee on the ground). We decided to book another hotel for the night and enter the old town during daylight). Because the location is in the old town, all the great sights are within walkable distance. The room is spatious and clear. The staff were very helpful.

Beautiful hotel in a historical building. The rooms are spacious and bright, and I enjoyed the thoughtful touches such as the water/tea/biscuits. Note that you have to check-in at a different hotel on the same square.

Beautiful hotel with modern facilities in an old building. With lift serving every floor. Nice location inside old town where paid public parking (special discount rate with hotel) is about 10 minutes away.

We stayed one night as part of a longer Euro vacation and appreciated their clean, modern design, attentive staff, and elevator for luggage. You're steps away from the main shopping and plenty of downtown dining, as well as the waterfront.

The property is absolutely stunning. The reception staff very helpful. Breakfast was amazing.

A very clean hotel with a very friendly staff. They even prepared a very nice surprise for our daughter who had a birthday during our stay. The location is excellent, close to water front and Piazza de Ferrari, and just a 5 min walk from San Giorgio metro station.

Excellent location and property condition. Modern amenities while retaining a "villa" feel. Not too far from parking and everything is walkable. Highly recommend!