You can valet park but ensure you call to get your car 30 min before you need it.

The hotel is well located. Staff was always friendly and helpful. Breakfast was very good. Nice options to choose from including the fact that a chef would be preparing omelettes which is not common in Europe. Room was clean, spacious. I recommend this hotel.

food at both breakfasr and in the restaurant was excellent

The only reason I gave the hotel 4 stars is because of the noise from the elevators. To their credit, we were immediately moved and upgraded to a suite away from the constant noise of the elevators. If you are a light sleeper keep this in mind when booking. We cannot say more about the staff and the location of the hotel itself. The staff was friendly, helpful, and very accommodating. The location is perfect for exploring Madrid.

I would highly recommend this hotel. It is extremely well run, the design of the room and bathroom is excellent, the staff are lovely and they even have linen napkins at breakfast! The location is really central. I will definitely return.

OK room in a OK hotel in a great location

we discovered numerous bloodstains on various items in the room, including the bedsheets, pillowcases, pillow inserts, bath towels, hand towels, blankets, and even the bathroom floor mat. ​This discovery has been deeply distressing and has caused us significant emotional trauma. Beyond the immediate shock, we are gravely concerned about the potential health risks. If these bloodstains carry any infectious diseases, it poses a direct threat to our well-being.

Swimming pool opening hours are little a bit ridiculous. People are on holiday, hotel sign outside says 5* and you can swim 10am-9pm

Lovely hotel and friendly staff. Huge bathroom and double king bed which was very comfortable. Good location, right next to a metro station. We stayed over looking the back of the property which must be above a club though. Unfortunately that meant our sleep was heavily disturbed every evening, from 11pm through to 6am. Take earplugs! We wouldn’t stay again due to this as left more tired than we arrived.

Absolutely wonderful hotel and stay! We were taken care of immediately at check in and the hotel is very close to everything!

I stayed at the hotel in early May and paid top dollars compared to other hotels nearby. However during my stay we had power outages two times and there was so much suffocation in the room. This made the visit extremely unpleasant as it triggered my asthma. I would encourage everyone to not stay here and find alternative options as there is no point in paying top price for such disappointing service.

Muy rico el desayuno y los empleados excelentes personas

Very friendly staff good quality service.

Excellent centrally located hotel. Beautiful decor and great amenities

Good location. Great staff.

Spacious and well maintained. Very convenient and central. Lively breakfast

Excelente en todo

Great service

All the staffs were highly professional, courteous and excellent. Their manager should be proud of having all of them.

Lovely hotel, great location and breakfast was amazing